its connected to the water park

with the staff as it seems they don t have much experience with people who aren t fluent in spanish

the strategic locations of the various pools, the steaming hot water, the indoor pool beautiful

pools very hot and warm, excellent to enjoy family at facility and barbecue, pools very clean and

good breakfast. nice woodsy location, spring water plenty warm! staff were nice.

in the advertising don't necessarily belong to the property, they don't have a lagoon or the mood spa treatment

in the advertising don't necessarily belong to the property, they don't have a lagoon or the mood spa treatment

the staff is unfriendly and they don't know anything about the surroundings, the swimming pool was not in

i called room service four times to request help with turning on the fireplace and no one came

i called room service four times to request help with turning on the fireplace and no one came

the spa water was luke warm at best, and it was a very cold that night.

the azufres spa also looked like it was dirty swamp water, i saw some kids cleaning the sides of the spa but

beautyfull setting, great spa experience and excellent massages!

not a spa like environment at all

there are small fireplaces and you can purchase fuel to heat the cabin slightly, but it only lasts a few hours

only thing i could say to get better it's a rooftop in the parking

the wifi is weak in the bedroom

i would have loved to have a mini fridge in the room. the gym was way too small.

not instructions to start the walk machine in the gym

breakfast, cleanliness, service team and wifi, it was excellent

free parking ok

was excellent the spa the restaurant the food the guest services the rooms were clean and spacious, everything

the spa is also beautiful and so relaxing

spa was amazing thank you veronica and andrea

went to get a spa treatment

no hand soap in the public restrooms pool isn t open hot tub was not hot at all

they need a valet parking service asap

enough staff in the restaurant and the servers are running around between the tables and the in room service

late breakfast

breakfast was fine. location was great but a little difficult to find.

events because if there is a 20 persons event in the restaurant then the other guests must take breakfast in

the pool is big but looked a bit rundown- i enjoyed my dip none the less

a bar restaurant serves great hamburgers and has a good drinks selection

wifi was patchy in the room due to the thick walls

they call one a snack bar but it might as well have been a full restaurant considering it had a full menu with

you can get an excellent buffet breakfast with a great choice and mimosas

breakfast was adequate but what made it super was the warmth and friendliness with which it was

good wifi

breakfast was great! location was excellent!

helpful, mario from the restaurant is amazingly patience and very accommodating as well as the breakfast staff

nice breakfast!

the wifi was not working good and the water it was cold

wifi was awesome, the hotel has good location and the staff was friendly

breakfast included was not

breakfast is good, between 2 menu choice, we had eggs, beans, bread, coffee and juice

parking & location: street parking was available right in front of the entrance, which was very

breakfast was good, the beds comfy and the room stayed warm at night even though it was chilly

i liked having breakfast in the patio of the hotel

room , no amenities for the price , bar staff was rude , service awful

the wifi could be better in the rooms. it works ok in the hallways and downstairs lobby.

wifi service is poor in the rooms but fine in the halls and downstairs in the lobby

restaurant staff not very kids friendly, but we could see they made some efforts. no baby crib

the service all around from front desk to room service to the restaurant needs to be improved

no spa and no gym

a massage and they would not allow a massage therapist on this property, although they offered no spa services

of been better, vallet parking so far for the employees that have to go park our vehicle and do laundry

room service was strange because they had to bring a menu to you before they could take an order,

linens, toilet paper, and laundry was too heavily fragranced

spa needs to have better service or hire personnel that has experience to provide an excellent

the pool and spa options

maria bonita spa ladies were fantastic

the kids loved the pool, my wife and i enjoyed the live entertainment and some of the dinning options

happen yeah but you should have someone to check everything everyday more if you have small kids around i was

different wifi networks depending on where you were, restaurant, room etc.

we have two kids and they couldn't sleep well because of that

only issue was hat the wifi did not work in my room, the guys on the front desk were very supportive and kept

spotty wifi if at all active

breakfast is included in the price but the service is poor

breakfast was very good.

breakfast was delicious and added value.

showers needed more love (little dirty) no phone in the room wifi out of range

price was great, breakfast included aaa

from front desk to kitchen to spa services, best vacation ever

the older gentleman that helped with bags & parking and cleaning staff were very friendly

the staff selected the room with the fireplace

small parking lot, use valet parking

secure parking on site

we requested a massage in our room and they took care of making the arrangements with a nearby spa so that one

gave the kids bracelets

hot water, the beds are very comfortable, the tv screen is huge and free netflix is provided, the wifi is

beverages and mezcal, some ground coffee from oaxaca to take home, handmade bracelets for the kids and a hand

gave the kids bracelets

breakfast service could be improved

for breakfast it took to long and they kept forgetting what i ordered never got my juice or fruit went

breakfast was excellent

the breakfast was quite good

same menu for breakfast every day.

spa service incredible

wish it had an indoor whirlpool since the weather didn t allow us to use the outdoor pool.

room service was prompt and well-served each time, and every staff member was extremely gracious

and a pricelist for the laundry service too

the pool water was warm (which was not expected per other reviews)

wifi did not work

pool was heated

no pool towels

pool was closed and we decided not to stay because it was the main reason we chose this place

the pool fantastic

el hotel como spa pero el horario es unicamente de 9 am a 1:00 pm

hotel, comfy bed, amazing view, clean gym, we would have loved a massage but they didnt have space at the spa

finally, the possibility of parking and the helpfulness of the staff there is much appreciated and adds to a

a beautiful pool with tables and sunbathing chairs, as well as a restaurant and full bar

cost about $4 each way and only took 15 minutes which is much better than trying to find a safe parking place