friendly, cheerful and helpful staff, comfortable rooms, spa facilities and lovely restaurant

we came to spend weekend of spa treatment including green apple massage and left relax and very happy

we didn't use the spa facilities this time

spa was lovely

shame the spa wasn t open (renovations i think)

friendly staff, comfortable bed, nice size room and car parking

atmosphere in bar was very

wifi not

plenty of parking

property is located close to bath with plenty of parking

location only 20 minutes from the bath park and ride and bath spa university

only negative was that we were never given a wifi code nor did it feature on any of the in room info that was

breakfast was hot and delicious

pet friendly

the wifi password also didn't seem to be anywhere in the

room was very spacious and the bathtub was lovely for a little spa moment

very small things: no light above bathroom mirror and (my pet hate) cushions on beds - why?

we were welcomed warmly by the guy behind the bar on arrival

wifi not available in bedroom (though it is available in the bar).

wifi was a bit hit & miss

breakfast was of a good quality and staff were very friendly and helpful

amazing bed, brilliant shower, snuggly towels, amazing food at breakfast and dinner

lovely breakfast

great host and wonderful food,especially the breakfast

the check in staff told us nothing about facilities available (wifi etc)

the four poster room with comfy bed was lovely with sloping floors and a large fireplace and there were so many

wonderful fireplaces, good beer, very good supper.

the breakfast is amazing

breakfast lovely too

the staff we encountered at reception, the bar and the young lady in the restaurant were all absolutely delightful

wardrobe and under the bed - if you have asthma approach with caution) -piano at the entrance -parking

didn t like the meal we had at the golf club attatched

no wifi in house -was being installed/upgraded at the

easy access to golf club for

relaxed atmosphere honesty bar brilliant and staff very friendly.

spa had a heating issue which was soon fixed but not in time for us to thoroughly enjoy it

spa was a dream and very relaxing

the room upgrade was beautiful, the spa and treatments were fantastic

the spa was first class and the staff were very freindly

only small point of note was the water temperatures in the spa - too warm in the pool and cold in the jacuzzi

information about bath, places to go, where to eat etc including discounted access to thermae spa which we took

wifi could be better

the golf tips were also appreciated

friendly owners, nicely decorated large room with ensuite, free wifi

room was excellent, spa was a nice size and not too busy at all

they prebooked a session in the spa and evening dinner

everything was lovely about this property. great spa facilities

room 18 absolutely amazing private garden with hot tub then gate straight out to heated pool and spa we had room

spa facilities hit the spot, helping us to relax and fully enjoy the stay

) 15 mins from bath spa uni, so really close for visits

the wifi was unreliable at times, but that's an issue in bath in general!

parking was good

location to bath with parking, lovely atmosphere within and good choice of food in restaurant

great position 10 minute walk from town, comfy bed and great shower, good free wifi

xmas market and bath town and restaurants also therme spa baths, brilliant

walk from bath spa station although is slightly uphill with luggage

touches from chocolates to maps to discount vouchers for bath businesses such as the thermae spa and many

to dislikeud83dude0a, everything was great, spa treatments amazing, lots of shops and the royal crescent was

to bath centre and spa is excellent for walking 15mins to all amenities

the only problem we had was we were told we had a spa bath but it didn t work and there is not a separate

we were lucky enough to have a fab four poster bed and spa bath

welcoming staff,good breakfast and an extra hour in the thamae spa just for staffing at the oldfield

rooms are spacious and beautiful, the spa bath was amazing and so was the breakfast

poster bed was excellent, spa bath was super room size was fantastic along with the decor and quality

only 10mins bus from the bath spa station

i checked in at the droitwich spa holiday inn express the previous evening and was not subjected to any such

is our third stay whilst visiting bath spa and as always we had a comfortable stay

location is a bit far away from bath spa train station, around 15-20 mins walk

10-15 minute walk from bath spa train station

beautifully decorated hotel. good location in bath close to city centre and bath spa university.

bar could do with a bartender as the honesty bar did not work for me

parking onsight was great

staff were amazing, room was great and the breakfast was exceptional

breakfast expensive

value for money for where properly was and the proximity to bath spa university was excellent

nice and close to bath spa uni for dropping off

location also perfect for visiting bath spa uni

parking as great had singer on the evening but in room which was close to bar couldnt hear him

dropped out, room reorganisation was needed prior to visit and we had different dietary needs for breakfast

location a few minutes walk from bath spa and shops, bars & restaurants and about 10minute walk from the train

the jane austen centre was 5mins walk, the roman baths and thermae spa were 3mins walk

liked the closeness to bath spa, and to the spa facilities themselves

chose this hotel because it is located close to the thermae bath spa

awesome breakfast

friendly staff, spa facilities fabulous and a great location

thoroughly good stay, with great pool/spa facilities and great staff. a real winner ud83dude01

and a spotlessly clean spa and pool

the spa was a real highlight , perfect for relaxation and unwinding

good breakfast, nice swimming pool and spa area which the kids and we really enjoyed

the hotel was across the road from bath spa station which was great as we travelled to bath by rail

it is immediately across the street from the bath spa train station, and within one-quarter mile of

ideally situated as opposite bath spa station & close to roman baths, shops, cafes, cinema & restaurants

fab location very near to city centre/our concert venue & bath spa train station (partner has had 2 strokes so

location brilliant, had a spa and visited sally lunns

beautiful nice big clean spa was amazing

the staff were exceptional, the hotel was really clean, lovely spa too

the location is totally central, and the bath and spa services at this hotel are excellent

bed was very comfy, bedroom and bathroom were a great size, also enjoyed using the spa and the hotel bar had

spa was outstanding and treatments were excellent , and location and service were perfect

spa like feel to the place, staff that were the kindest, excellent bed and en-suite, generous and

yard is ideally placed for our visit to the thermal spa just 10 to 15 minutes away

the central location of the hotel allowed us to easily explore bath, use thermae spa and enjoy the vast array

the downstairs lounge/coffee bar had a great drink and snack menu

both the hotel and wine bar are our favourite accommodations

the location couldn't be better, between the fabulous thermae spa and the incredible roman baths

right by the thermae spa and roman baths and all of the shops just around the corner but it is so peaceful and

impeccable location opposite thermae spa and in central bath

wifi works, but it is not always stabil

the bed was very well made, the carpets and floors well cleaned and all the surfaces in the kitchen area,

we attended a wedding at the bath spa and the hotel was very close

central - only 10mins walk to bath spa station

city centre & short walk to the spa friendly staff

short distance to spa and town centre for the market and town centre and train station

location for visiting the thermae spa first thing in the morning to avoid the queues

nothing - our stay was perfect. we hope to revisit once the spa is ready!

hotel - its been recently refurbished so everything was new and the spa facilities were excellent

walk from bath spa train station to francis hotel

the mud and steam experience in the spa was also

the pictures of a pool are actually the thermal spa nearby, which is also gorgeous and worth a visit

beautiful grounds and house. the spa facilities are beautiful.

beautiful room stunning hotel lovely spa very friendly staff

the massage we received at the spa was very professional and thoughtfully used aromatherapy

the spa is incredible and it was so relaxing to enjoy the various treatments i booked (my advice is

the spa is a dream

is such a convenient location, right between bath spa train station and bath abbey the property is clean quiet

would have been nice if there were pool or spa facilities

pro: located a stone throw from bath spa station and a short walk to the main shopping and f&b area

the location from bath spa station was amazing

staff, unique rabbit warren of high end boutique eccentricity, really close to station and spa and all the other

the spa is very accessible and beautifully put together

spa was a little smaller than expected, but the overall experience at the hotel was still 10/10

the spa was amazing

of most fanatastic experience i ever had, everything including breakfast, spa and services was perfect to

everything was exceptional, the service, the rooms, the spa and the food

it is a shame the hotel does not have a small spa or beauty salon

were able to check in - gentleman on the desk found us two ready rooms as we were going to the spa and we were

there need to be more adjoining rooms and perhaps a spa facility onsite.

paying for wifi in the room

location liked early check in

not have been better , the best i have ever come across, such lovely touches , like fresh bath spa water and

it was in a lovely, quiet location, within walking distance of bath spa railway station and the guildhall

henrietta house was an easy walk from the bath spa train station (approx

for someone who prefers to eat midnight it will be good, also they said they shall be adding a spa soon

the hotel was about 10 minutes walk from bath spa station

advised with use of spa but. it made clear it was so far away and at an added cost

comfortable and the staff are very helpful, close to the spa and town center

my mistake but expected a room with a spa bath

location of hotel superb - easy to get in to the centre of bath, and easy access to bath spa station

room was very spacious with beautiful high ceiling and decor

would have been better if the use of the spa facilities like the hot tub was free for hotel guests

the spa was extremely relaxing and top service

spa and sauna fabulous very impressive fit out with stylish art pieces no expense spared really

i had a pregnancy massage in the spa and i felt very relaxed and cared for

tough to fault - not much availability for spa appointments and the bar closed a little early for us

was fabulous, location perfect for visiting the town ,shopping or the spa and the hotel itself nicely

no info regarding the wifi in the room

hotel has gardens, could eat outside and has parking on site

wifi didn t work in our room and adding 20 per day to park seems a bit mean when the hotel is

is nice and interior is gorgeous all staff are very friendly and professional breakfast is very ver

however if you are looking for a hotel with 24 hour service, swimming pool and spa this is not for you otherwise

bridge and the weir with a fantastic selection of restaurants and just a 15 minute walk from bath spa station

we usually stay at the bath spa hotel but we weren't using all the facilities so we felt it wasn't good value

location is excellent. very extensive cooked breakfast menu with quality ingredients.

all the staff were excellent, and the hotel has a lovely bar and courtyard and breakfast was delicious too

spa was great, with the best bit being the outdoor heated pool with

the spa facilities and rooms are amazing

perfect location amazing hot tub and spa rooms. absolutely perfect.

spa was brillient and perfect for what we wanted room was lovely

spa was nice

was visiting bath spa uni with daughter, so handy location just being 10 minute drive away

bed very comfortable, excellent tasty breakfast freshly cooked to order.

full english breakfast was really really tasty, even the hash brown and tomatoes, which are normally bland in

lovely atmosphere in the bar & really helpful receptionist

wifi slow

the spa facilities were good even though being renovated

wifi login relies on a discontinued cloud service so doesn't work on some devices

the door didn t lock properly and rooms were a bit tired, all the laundry was piled up in the hallway the

on cheap food night too many noisy kids in the bar

no kids menu but it is kid friendly

room upgrade paid for but; broken spa bath shower head of the fixed above head height type on a wall and was

beautiful quiet setting just outside bath - perfect after a day at the spa - nice and friendly

the spa bath did not work which we were really looking forward to using.

spa bath didn't work

this room had a spa bath but it didn't work

we were fine with parking but it was limited

breakfast was great and great value

wifi not working

parking not enough spaces

breakfast and evening meals were first class

were under the impression that there would be an in-house spa treatment facility

we paid for spa treatments in our room and had, dined in the restaurant with was excellent and used the pool

i know the site has pet friendly rooms but think this should be clearly labelled/ and cleaned to better standard

say pet friendly but because of our dog we were stuck in the conservatory with a meagre breakfast

definitely coming back again-might even let the kids into our little secret place and bring them too

we had very enjoyable spa treatments

the spa was great and good facilities lovely indoor pool, sauna and steam room, plus great outdoor pool

amazing country hotel. great spa facilities

special thanks to rumi at the spa for an excellent massage i ll be back

we had a delightful room and the staff in both hotel and spa could not have been more helpful