full equiped hotel with all you could want, gym, pool, sauna, spa & restaurant on premises which we did not

the spa is perfect and the outside playground on hotel property adds the perfect touch

spacious, modern and clean rooms

the hotel was clean, the beds were comfortable, the mini spa was perfect for relaxing after a long day

bathroom was a little small, and i wish the spa opened up a little earlier.

laundry facilities immediately opposite

good wifi and very friendly staff (available physically until 20)

what i didn't know was that i needed to walk into the cafe (restauarant) and approach the bar to request check

wifi password wrong so unable to check mail when returning to room in evening

wifi was weeak

i liked having the kitchen availability.

wifi was perfect to use as well

the wifi is not quite good, maybe the router is placed far away from the rooms

we're allowed to enter the sharing kitchen anytime and we also have a private kitchen in our room, which makes

there is also a shared area with kitchen, books, games and sitting area we loved our stay there very much

wish there could have been a pool or spa and an area were you could go to meet your friends in a lounge area

parking was very small and had a dead end one way road

very pleasant reception staff and room service staff.

room service outstanding and food from partner restaurant delicious

free parking (though usually almost full). helpful desk personnel.

spa should have more space

and spa were closed due to refurbishment

small hotel pool was good for kids and for taking a quick dip

wifi was very poor

they provide early check in and top floor as requested, which we

splendid location the accommodating and always smiling staff the gym (decent size and equipment for a hotel gym

pool isn't very accessible for people with disabilities

the location is great, nice gym and pool, variety of food in the buffet, very comfortable beds

accommodating and always smiling staff the gym (decent size and equipment for a hotel gym) the pool table in

nice pool and gym

pool and spa area was nicely kept and enjoyable

the water temperature in the spa at the fitness center could have been a little hotter.

4/5 ( they extended our checkout time for additional 2 hours) pool spa and gym

great location nice pool area

facilities were fine - room, restaurant, pool & jacuzzi, access to local sites and entertainment

and that when i originally booked it was for 3 adults and 2 kids and when i called to ask a question about

room service menu was limited and was quite expensive

yesterday was closed from 6 to 7pm) is definitely a con, also the pool is not suitable for small kids

may add a hot tub in the future. washroom by the swimming pool is closed

the pool is outside . very cold. my kids were disappointed.

we missed any information about the spa for example

we liked the pool, the spa and it has access to the busy street full of restaurants

the pool and spa were great, room was an excellent size, and the staff was friendly and helpful.

the spa tub in our room had fantastic bubbles

was great must have been recently renovated room was very spacious and comfortable with large beds staff was

it's smaller than it looks like in the pictures and it could packed with 10 kids in the pool and spa also i wish

pool and spa could be cleaner

swimming was good but always crowded with small kids

the fireplaces are audible and you can hear like a buzz coming from it

also found prices at the bar reasonable

cindy is super helpful and nice, got us connecting rooms, hilton got little treats for my 2 kids, a bag of candy

the rooftop pool including a bar offers a breathtaking view over quebec city

they had a ballroom for the kids to play games

room service would have been nice but understandable during these times

my kids love the heated pool! so even if it was -12 they were able to enjoy the day!

nice location, nice room, nice facility and people. big parking lot. clean bedding.

had trouble with the parking lot

sometime wifi is a bit slow.

also loved the parking abundance

free parking was a bonus and the breakfast was adequate

the garden was really nice! we used the pool and spa more than we thought because of it.

only thing i found the pool and spa were a little cool

great floor plan for access to lobby, pool, restaurant and parking garage

staff were good but wifi not that good srry

the kids loved sitting on the balcony and watching the singer sing in the pool

the only improvement in a hotel like this would be to have some spa facilities (hot tub/jacuzzi, steam room,

poor wifi

it is free for kids

everything and most importantly the little teddy s for the kids

bit unstable wifi

old gym with a spa with a broke window

spa was closed,

our room was really tiny not a lot of space to move around the bed

great pool, spa and play area for kids.

room was ok, the pool & the hot spa was beautiful but a bit small for the amount of people, the activities for

pool is too cold, and the spa was closed but not mentioned when i booked, we only found out when we checked in

noise produced by the kids in the next room was very loud.

seriously, indoor pool and a sauna for the price we paid was outstanding

ve chosen to stay at this hotel again because it s pet friendly, cheap (considering the area) and the king

good location. pretty clean and staff very friendly and is pet friendly

there is free coffee in the lobby, and a wine bar machine

the coffee/espresso bar was very convenient and appreciated

room was very comfortable with lots of space, a comfortable bed and a fireplace (although we didn't use it)

the self-serve wine bar was excellent

i was so surprised to see a fireplace in the room, i loved that

the hotel s restaurant offers a terrific breakfast and lunch and several spa services

i would like to book the spa next time and plan to utilise the facility more

due to proximity to old quebec, i would like to return and schedule time for the additional spa and meals

i had an excellent massage in the spa section

of calm permeate the property with opportunities to participate in yoga, meditative walks or spa treatments (

spa even though listed in amenities, ice machine on ground floor only, 23 steps in entry up to

renovated hotel is in a very good location, central and with a very nice spa and gym

i have never pay tip for spa except in hotel manoir victoria

nice hotel close to the city center, friendly staff, great pool/spa area.

we were granted an upgrade and the rooms were very spacious

the wifi was not working at all - the heat in the room was not working properly and was very

noisy when your next door is a family with kids

in my case i heard the noise from the laundry very early in the morning

noisy when your next door is a family with kids

room was next to laundry room so was very noisy sometimes to 10 or 11 at night

the bathroom was spa like

missing a water spa or jacuzzi

pet friendly

the bar is super cool and be sure to make a reservation to have drinks in the bar at least one night

i enjoyed the on-site restaurant and the small gym. staff were exceptionally responsive.

helped us with all of our needs from booking special tours to arranging booking for a fabulous spa in town and

also, try strom spa 5 minutes by car away

mini bar well stocked and spirits available to buy in bottles

also, free wifi

cool/funky bar downstairs next door

front desk staff was very good and welcoming good place to stay ev charging facility was helpful

didn't like how the pool wasn't opened

had my pet travelling with me and he was barking in the morning due to noise outside my room 119

pillows on the very comfortable beds were too huge the room was small, the walls too thin no grab bar or anti

no room service because of covid 19.

incredible location, fantastic staff and a lovely room and amazing spa bath

stairs very difficult for older people, spa area dirty, staff difficult to contact

our room (the loft) was huge, had a kitchen and a great view of the chateau

we were on the top floor, being the only room on that level and included a lovely kitchen area

the chef in the kitchen made me a special meal because i cannot eat dairy

was a little surprised that the spa area didn t have a sauna

spa could have been better

modern comfortable temperature controlled room;the thick spa quality bathrobes extremely luxurious

i didn't care for was the pool area (way overcrowded with screaming kids) and the lockers for the spa were not

area and lack of separate locker area for people going to the spa was a dissapointment

i believe we paid this much for a spa bath

the pool and patio were closed and there was debries and garbage in the back area

i wish the pool was bigger.

wifi had some connection problems, probably because of the amount of people using it

could stay at the pool before the check-in

rooms with fire place and own outdoor spa on private deck overlooking old quebec, kitchen facilities, great

shower, spa bath, accommodation on ground floor opening onto lovely well-planted courtyard, very pleasant

we had the junior suite with spa at the balcony and it was great

we walked to the strom spa from here

loved the extra touches in the junior studio - fireplace, nepresso machine, dream machine for iphone/nano,

speedy room service even at the peak of dinner service in the restaurant

very very pet friendly

great large bathrooms with powerful hot showers and a decent gym

they never replenished water bottles in the room even after room service

we enjoyed sitting in the room with the fireplace the most

enjoyed a spacious suite on the fourth floor

the room was beautifully appointed loved the shower and spa grade toiletries

the rooms are quite small so best for solo traveller or couple with no kids.

our room had 3 levels which made it so unique with a jacuzzi tub on the middle level, kitchen and eating &

separate sitting area, with small kitchen, like a small apartment.

lobby bar area is comfortable and with nice ambiance

on the online listing, i was expecting a well equipped gym facility which theirs was not

i like having a mini bar in the room although we didn't use it

staff is exceptional and the small amenities such as the outdoor space, indoor lounge and coffee bar were so

room a bit dark. it needed a grab bar in bath/shower

i wanted a spa treatment but they only had one aesthetician working that day and couldn t squeeze me

room service meal was very nice too

location, secure on site parking, wifi, room, breakfast, wonderful staff

though we opted not to dine at chez muffy for dinner, the breakfast and the setting near the fireplace was

tile grouting eroding from the gas fireplace front

walking into a clean room with the exposed brick and soft spa music was a great

gym was outdated and lacking in equipment

a boutique hotel even i heard people walking on the floor above me which ruined my morning and my kids woke up

wifi did not work in our room, only in the lobby

should have its own room service for food

5 minutes from 3 or 4 major shopping malls added bonus wonderful spa at the hotel, and our fur babies ( dogs)

the spa outside, the room far for reception and not easy to find

spa and bed

the services, cleanliness, staff, breakfast buffet, gym, and spa tub in the room.

it is only open in the summer, and all the treatments at the spa were booked

it was quiet and the spa bath was big. we had no problem finding it.

we didn't book a spa room but got one anyway, and while it was nice it does make the whole room really humid

it is a no frills place-no pool and a bit out of the way . great value for the money.

exceptionally pleasant and accommodating staff, spotless rooms, ample parking, delicious breakfast and good

location, pet friendly, green space/lawn for the dog. quiet.

disappointing about how cold the spa was - we finished a day at the mountains and were looking forward to a long

children not supervised by an adult and they were jumping in pool all the time tried to relax in spa but always

first room the spa was smeeling bad and wasn't clean

lovely staff, pool area was clean, the suit was perfect

room service, we asked for an extra blanket for our daughter because she slept on the sofa bed,

service at bar slow, missing product. spa doesnt work, pool was too cold

spa is not hot enough and needs a makeover old,,,,,,,,pool is also cold toddlers in spa,,,,,

the pool area, spa staff was friendly bed is comfy.

the food in the restaurant was amazing and the masache at the spa was amazing

there is plenty of stuff to do there from the swimming pool spa and game rooms, and bar

and spa was nice and clean, the breakfast was very ok with toast,yogourt,cereales,beagle, coiffee,juive

suite with spa bath and all, was very good and spacious

pool, slide and spa were fun.

the pool has a water slide making it fun for kids

parking at the back of the lot, far from the main entrance