comfortable beds, great beach (it s also kept clean from possible seaweed), great massages and spa experience

the spa looked good but i did not use the service

downstairs, you need to go there to figure out the menu, if you want to see the price list of the spa you need

spa is great

the massage at the spa was good but very expensive

the pool and hammock

the internal area of the hotel is very pleasant, you can chill comfortably by the pool while hosting from

breakfast is amazing

we highly recommend this place, even for kids (our daughter is 4 years and she just loved the place)

pool area had floaties for the kids, nice hammocks to relax in

the beach, lobby, restaurants, bathrooms, preferred lounge, bars, and spa were all immaculate

andrea at the spa was very welcoming

the spa experience was to die for ud83eudd70

they don't include at least one spa treatment like a massage with your stay

we paid extra for a spa massage and used our coupons-it was an amazing

the hydrotherapy spa is a must

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

not good at all if you travel with kids and elder people

in addition the gym is very small

my two older boys went to the activity pool , whist we were happy chilling at one of the quieter pools

the spa and massage on the ocean was the best part of the hotel stay.

the spa was nice, overpriced they give free facials & hydrotherapy with other purchases

we had access to ventus at marina el cid spa and resort next door, which offered a number of great amenities,

the spa was outstanding - hydro therapy and a couples massage were well worth it

special thanks to the security and bar staff that were so kind to return my phone after my last night with a

spa is a great additional, if you want to relax, but it is not cheap

nelly in the spa was wonderful as was martin, the activities coordinator

the spa is very nice and i had an amazing massage

the adults only pool was fantastic and i can't wait to go back to the spa again

the spa prices are little be expensive.

spa is great

a huge room with a large bathroom and hydro bath lots of programs and happenings good gym and spa facilities

the massage at the spa was the best i had ever had

food, room, spa and staff were excellent

the staff was very friendly and i enjoyed the spa experience

if you re going to go get a preferred club suite comes with additional pool access and spa credit

of restaurants, pools and bars

we loved ricardo at the el beso pool and eusebio at the chill out bar who took care of us while we were there

is super friendly, there are only adults pool and different activiites to do

stayed at the el beso adults only area and it was the best choice

loved the adults only area

rossana at spa was rude.

the spa is fabulous

spa was

t have a mini bar in your room, no 24 hour room service, with 4 pools, no jacuzzi, only at the spa (jacuzzi

massage/spa employees

the bed was very comfortable and there was sufficient space for storage along with a safe, nespresso machine

good bathroom (with spa bath

the stars for the kids club run by the girls

amazing staff, incredibly well maintained, lovely grounds, pool and beach are wonderful, food is exceptional

the suite was spacious and clean with good air con and fridge/kitchen

some of the restaurants were not great. spa prices are too expensive

the spa was excellent

00 spa coupon from zylara cancun a sister hotel and the receptionist answer with a big laugh that they

with plenty of dining options and the preferred club benefits were great, enjoyed a day at the spa on site

the spa was top notch

; on fridays there is a mini market in the resort where you are accosted by the vendors, the spa is the most

very nice atmosphere. the pools were great. the spa was amazing!

the pools were nice and clean. the spa was very nice. the food was ok.

there was a masseuse in front of the main dining area trying to sell massages and spa services

the rooms were large and very comfortable, spa jacuzzi was great fun for our family

there were fun activities all over the resort, but our favorites were definitely the ones in the pool

was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

wish there were more places to get snack-type of foods during the day in the pool area

bring a stanley or yeti to use for your drinks, and you should also pack and bring your pool floaties

room service was also enjoyable

for example shop and spa and tours/taxis are

mar and edwin, our pool always had a warm welcome, smile and a cold drink

not good, the beach was gross for swimming too much debris, room service was very slow as well as bar service

very small pool. all the food was in the lower end resort next-door. except for rosewater cafe.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

the spa was amazing!!!!

very good. spa was excellent!

the spa was amazing

all the pools are awesome, i cant even compare one to the other because theyre all so spacious and set up so

we also liked the spa quite a bit

hard to get pool chairs due to members having first choice

beautiful rooms and pool area staff super friendly

hospitality, food, room service almost everything!

pool and hot tub are rough

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

spa services were excellent, but we were asked maybe 2-3x per day if we wanted a service

only negative was the spa was expensive so i couldn t justify getting treatments.

the spa was a bit too expensive

you need to enjoy the spa experience (it is a must)

as a family resort, they do a good job of providing spaces that suit both kids and adults

- special shout out to oliver and colleagues at the buffet, angel at the pool bar, yolanda at the spa and the

we love the hotel, and the spa is the star, is one of the best services i ever had

the food was good and the room was spacious, clean, and had an amazing view

loved the spa and the grounds of the place

the rooms were clean, the food was good, and the pools were fantastic. the spa was amazing

we went to the spa pool and someone basically chased us down to see what we wanted

spa treatments very expensive. extra cost to use paddle board

we loved the spa experience, in particular temescal

incredibly surrounded by beautiful animals. service very good. good spa thalassotherapy

- the spa is a bit pricey, at least for us

have to install water heater in pool

this is a must, especially if kids are around

great location and staff. great water park and family activities

i loved that everything was on the property (restaurants, water park, hotel).

loved that a shuttle was provided from the airport to the property

the spa was also overpriced but the people were nice & the services were just okay

we could not use the room for 2 hours each day during the stay and had to use the spa toilet which was inconvenient

unfortunately our experience at the spa and our experience at check out ruined our chances of going back to

of raw sewage near spa area

plus, the massage was wonderful - and the spa staff were very accommodating, as they could only get us in for

when we got to the spa they told us the discount would be applied at check out

45 min wait for room service is fine but not if the food reaches to you

we came late with the kids so we did

resort was at 80% capacity, it felt completely empty, with no atmosphere or activities for the kids

we came late with the kids so we did

great range of pool and food and beach options, as well as a spa and entertainment

services, food, spa, pools, and staff were great

the spa in the casitas was incredible

the spa is really nice and i enjoyed the hydrotherapy

health bar and starbucks

spa was very relaxing and they had daily specials for different treatments

and the spa was amazing as well

expensive at gift shop, taxis and spa treatments

the spa is very expensive so get you mani/pedi at your local salon

the spa is a must on the do-to list

that you would normally have, because the speciality restaurants for this level are not open, the spa is not

one time they just never brought our requested room service

at some restaurants they tried to restrict how much you can order (we were a family of 10 with 4 kids) , they

breakfast was awesome. good customer service.

don't come to this resort for the beach but the pool area is great

spa service was superior

the spa, the room, the food

we also visited the spa which was excellent but a bit pricey

the staff is friendly and the spa was phenomenal

the spa and hydrotherapy was mind altering (thank you paulina & cecilia)

the spa was great and the workout room was huge with everything you need

i would've paid the extra fee simply to enjoy free entry into the spa everyday if i would've known

and the spa was amazing as well

my spa experience was

wonderful spa experience

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc)

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and

the spa massage area seemed like it was an after thought to the resort which is unfortunate because it

we got a couples massage in the spa and it was amazing

front desk, to the genuine staff in every restaurant and bar, housekeepers, gardeners, security, spa attendants

spa was definitely worth it, we recommend getting a massage

spa was amazing

room, spa and main pool.

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you

from long check in queues to long waits for golf buggy s around the resort

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

water park and cirque du soleil show were the only good parts-the kids enjoyed it

there was a very large and beautiful spa bath which was very comfortable but when we turned the jets on the

it was the most unique and spacious room we have ever stayed in during our 11 times visiting beautiful mexico

kitchen area, dressing room/clothes storage, safe, iron, hairdryer, huge walk-in rainfall shower, spa bath/hot

very relaxing and very spacious rooms with spa tubs and rain shower

the rooms are spacious, featuring a spa like shower and tub, and all have a magnificent ocean view

in performances at the lindo theater with the kids club, but we were not served drinks at the bar there

the beach, the pools and the golf cart transportation

description in this booking states that room service was available and included

and the only other criticism is that they let kids in the area of the pool bars which doesn't make sense since

water was just the right temp; waves were perfect for floating with an occasional jump - kids and adults alike

and spacious rooms, wonderful views of the ocean

the spa is absolutely unique and beautiful

last, but not least i had the best spa treatments with mayte

properly all inclusive, we only paid for a few extras that were clearly additions (spa and so forth)

four of us had great time, their restaurants and spa were top notch

food excellent, water park great, pools great.

very kids friendly, so if you're looking for camp from 9am to 9pm, or special places for the kids this

grounds were beautiful, really loved the pools, i was like a little kid in the wave pool & lazy river, yay

i liked the star camp for the kids

very kids friendly, so if you're looking for camp from 9am to 9pm, or special places for the kids this

the spa treatment i received was exceptional

was charged for some spa treatment i don t recall having

spa center is nice

by the way, world class spa in every aspect too, my wife and i enjoyed a very good 80 minute massage there

facilities are beautiful , the rooms are spacious and well equipped

the spa service is very expense

resort credit is a total scam, what they don't tell you that you can only use a small portion in spa and remaining

very clean , breakfast was great , spa massage was great

awe spa was awesome

the spa is too expensive more than 200usd for the cheapest massage, but his doesn t make sense at all

they messed up with spa credits and bill, i had to pay $150 more in my bill for having not the update bill,

massages at awe spa were great as well

pool area

food from the buffets and room service is repetitive and a bit bland

the open baf and amenities for kids

a few things - the king room with spa bath doesn t have a/c

apartment with kitchen in a completely different room so if you cook your bedroom doesn't smell

was given a better room than the one i booked, great wifi, hot water and ac in the room

the grounds and pool are beautiful and well taken care of

very nice swimming pool and great garden areas, huge swing for kids which was great

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

bedroom was very comfortable, with good air-con, plus ceiling fan; good wifi

is not fluent enough to communicate over the phone and require 2 phone call for most of my room service request

very friendly beach bar open until late evening

spa was incredible

the spa was top notch and the hydrotherapy was rejuvenating

was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment

the spa is also amazing and i would highly recommend the massages because it comes with an hour in

i do like the gym and spa layout a bit better at akumal , it s a little newer and brighter

the best in riviera maya (maroma beach), the quality of the food is great, not a crowded hotel, spa is great,

we enjoyed the spa facilities, the restaurants, bar, pool and beach

spa therapists could be better for hotel playing in this league price wise

were over priced (even though good quality) - food, drink and especially the spa

fantastic breakfast, great cocktails, beautiful lobby and surroundings

and the spa

also, no list of spa prices

1, where music was a bit loud outside until 11 pm and people were preparing and consuming the breakfast from

is a lot of construction going on right now, 2 bars are shut and 3 restaurants

property, you really see the efforts made by the staff + unforgettable beach, it was like a huge pool, it was

the spa experience was nothing short of incredible pure relaxation

the spa services were in my opinion overpriced for the value they provided.

stay was above and beyond, from the room service for every meal if we wanted (the room service breakfast on our

and aldo went above and beyond surprising us with a private six-course dinner and a romantic breakfast in

room service could be a little slow and no designated bar for palafitos

staff 10/10, facilities 10/10, spa 9

unable to use the spa because it was closed for an extended period of time (15 days) and we were not made aware

the kids

24 hour room service was tartly and fast delivery

the pool was cold

goes to an auberge on a budget, but one small nit i can t let go of at the spa (to be clear, this is

the cenote in the spa is fabulous

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with

she would help us having our kids food pre-ordered and ready for them at diner time

she would help us having our kids food pre-ordered and ready for them at diner time

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

the hotel is very family-friendly with kids menus and other accommodations, we were extremely disappointed

mosquitoes pool

great breakfast, amazing owner, great atmosphere :)

nice glamping in the jungle. basic, but good breakfast (warm breakfast as an option).

and delicious breakfast atop an ancient cenote cave

the rooms are very spacious and comfortable

i asked for a drink they had advertised on the bar window and the barkeep was confused about how to go about

there were quite a few loud kids in the adult pool

i liked nothing! the kids hated it! what does that tell you! stay away!

the beach was nice, pool area was nice, kids loved the soccer field

beauty spa and small shops were all a good size and had everything that you would require as the city is

were close to most attractions, food was great, most staff were super friendly, we received a spa day pass after

beach, pools, food, entertainment

things lost by kids in the hotel have never been returned or found in

breakfast was very good at both buffet locations

spa is good but extremely expensive;) maybe you can lower prices little bit? ;)

especially the service and the spa was the best i ve ever been too

spa is one of the best we have ever experienced, even compared to the ones in south east

spa services were priced way beyond any 4 5 star resort i have been too very disappointed but do

awesome amenities - beaches infinity pools spa with an awesome hydrotherapy circuit snorkeling paddle boarding

spa is exorbitantly priced

the pools are so well taken care of, the restaurants are amazing and the spa was fantastic

moreover, all spa services are not included

spa should improve the hot tub area. music at fun pool was way too loud.

was just ok, beaches were covered in seaweed, mani/pedi at the spa wasn't good, coffee shop didn't open till

the spa and restaurants.

there were a good number of restaurants offering different type of cuisine and the spa at the hotel was incredible

quality resort with facilities, great pool (although a little cold), spa and beachside is a wonderful getaway

the spa was so relaxing

the reward is a useless coupon book for extra services like the spa or bottles of wine

just small note - we were not happy about spa opening hours and joga class times, both should be available

the package we paid for was supposed to include a $150 usd spa credit per person and when we got to the hotel

waiters, bartenders and cleaning staff really make you feel as a vip, the beach was great and the spa really

location, spa was fantastic and the staff was super friendly

food was delicious-not one bad meal; the spa was serene; proximity to the beach was excellent and the property

spa was

about our stay at the westin resort and spa was wonderful

the actual spa was so nice also - definitely recommend taking advantage of that

the jacuzzi in the spa was not working all four days, but the massages were fantastic

swimming pools seemed a bit dirty, there were kids left unsupervised who were throwing stuff in the water

very new kitchen items, great wifi, staff were so helpful with every detail

reception, restaurant and bar staff are very welcoming and friendly

overpriced, bar closed early, restaurant had no atmosphere and poor choice of food, bathtub water was a gross

also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made

good breakfast with an older gentleman, that was our waiter, was very attentive

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

the staff, the selection of restaurants and the spa was really nice

i also had a wonderful spa experience to top it off

room was luxury (spa bath, deluxe shower, comfortable king bed, balcony) the views were great the service was

size, amenities and sound insulation breakfast quality and variety hotel location, facilities and

even room service was delicious

food and also a lot of options for food, the massage me and my best friend got at the spa was outstanding

i recommend booking yourself a spa treatment, it was divine

the spa is very good and spa girls are nice

restaurant was great,the staff was super friendly,the spa is also great

the spa facilities were wonderful, and the massage by isabelle was incredibly relaxing a highlight of

the pool was nice for the kids, they have a laundry which was great to use

you can get connection outside at the parking lot, but it's very bad

this would have been fine for older children but was a little dangerous for my 3 young kids

one of our threadbare beach towels got left by the pool by one of the kids , $15us , don t lose ur card or ur

floor men's bathroom in hall on way to glass doors to pool area would improve via having fresher scent

the restaurant and spa areas were closed

hay we like the post was the spa area, awesom and mostly the positive attitude of the staff

huge spa and bed, great room overlooking ocean. friendly and helpful staff.

the spa had already closed when we arrived at 4pm

this property is under renovation , so don t expect to really be in a resort with spa

the ladies in spa have such a calming nature i got a massage from mrs

loved the spa experience

and comfortable room - bed firmness was actually perfect for me spa was excellent - lovely jacuzzi and best

loud music at the swimming pool, the spa you can use only, if you take a massage which is in other hotel the

ocean view, the walks on the beach, pools everywhere and food and drinks available at the pool side in the

had to contact owner again for wifi details - why not have these available upon entry

sea view and pool

no cutlery or cooking facilities despite having a kitchenette

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent

the pool and beach are just right downstairs and the location was amazing

was delicious everyday i always chose the spa omelet and everyday it was perfection the staff were so friendly

the only thing not covered is a visit to the spa and extra activities like jet ski or parasailing

staff, spa services and nightly theater performances made the trip a success

spa is super and specially big thank you to viri for my 2 relaxing massage and facial

it’s very family friendly and our kids had a blast