the spa and pool area closes at 8pm which was inconvenient since we were taking tours and arrived back

the nail spa in that building was expensive and ladies worked slow

comfortable beds spa massages and facial were amazing!

the swimming pool needs a bit of cleaning.

our room was very comfortable, the facilities we used - pool, gym - were good

the shower and water pressure is spa quality

have a spa tub on our balcony was so perfect for replacing at the end of the days

the room i chose was the balcony with spa tub and it was clean with separate space for luggage, food preparation

oh spa bath is what we were going for at the start. met expectations.

my room with the spa on the balcony, is the best room i have ever stayed in.

small breakfast buffet. dirty pool and spa area.

the spa and gym were closed for renovations during our stay and there seemed to be maintenance work

also the spa was not available but i understand it was being renovated

is by the corner, taxi is available all the time, nice coffee-shop is inside, and the beautiful spa zone

wifi definitely needs improvement. i was not able to connect my tv and work online.

place, clean and with all the services you can imagine (even a spa and a tattoo shop)

wish bar food was open earlier

wish the wifi was in the bedrooms too

pool, hammocks, nice seating area outdoors

i was surprised i paid just 150 pesos and it was included breakfast and dinner

lovely little hotel with beautifully appointed rooms, huge comfortable bed and nice small pool area

there is a tattoo studio that adds to the vibe and a bar restaurant with excellent food and amazing staff

wifi kept cutting which made it pretty impossible to work from this place

the breakfast in the morning was delicious and the staff was super friendly

no wifi in the hotel, the hotel does not look at all like the pcitures on the website.

it had a pool and restaurant and spa none of which we used

the location the spa the restaurant

spa was unfortunately closed, which is understandable with the current sanitary measures in the

friendly and helpful staff. spacious room and bathroom. great location. spa was great.

i had an amazing massage at the spa which was cute

bad or no no wifi in our room

room over bar making it noisy

don t have a fridge , parking , kitchen but you are in cancun to explore not stay in a hotel all

unreliable wifi connection

very noisy. loud music in bar outside until late.

for spa were a bit steep

of amenities (available swimming pool, wellness and spa classes, comfortable air-conditioned room, nice and

first, i was told there were no massages available because the spa was closed, then suddenly, someone was coming

i also managed to book a spa treatment that was amazing

loved the swimming pool and staff were very friendly and helpful

the bed was very comfortable, the lighting was cool and the idea of the private spa was great

spa bath but cold water after 2nd day

pictures are a total misrepresentation of the king spa room

to us when we checked in and replaced had many stains on them -we were excited to try the spa bath (one of the

great breakfast, great location, nice rooms and friendly staff.

beautiful hotel/spa with the feeling of a tropical paradise.

would have liked to have stayed longer to take advantage of the spa facilities

i wished the hotel had reminded me about spa services before the last night of my stay since it would have made

kitchen could be kitted out better. you need to ask for a pan to boil water for coffee

easy, free parking and a great restaurant within walking distance, although you have to cross a busy road

bad wifi

staff bar really friendly!!!

pool and beach access

wifi was slow sometimes & a few times didn't work.

the wifi barely work whennin the room

the pool is in need of a good scrubbing some tiling

good a/c good beds excellent housekeeping good pool saday is a very good table attendant

wifi is worst and room shared has items broken and not all worthy for the amount paid

you will see criters hidden no mini fridge pool is small they will ask for tips even if they did not do much

the pool was nice, but the spa pool would have been nicer if it was heated

free breakfast not included in hotel stay and spa not opened for our stay

it s not really a problem but the pool bar service ends at 11 pm.

wifi and air condition worked well

we ordered room service

we had a rental car, and we were always able to find free parking near public beaches except for caracol where

it is a nice hotel and the breakfast is delicious

don't do breakfast buffet--just order off the menu at restaurant.

lot of parking spaces for free which was very convenient

welcomimg professional people, nice pool next to yacht club, good breakfast near boats, room comfortable large

i thought the spa was included and it wasnt.

not clean, horrible food, expensive spa treatments and very loud music

spa massage with olivia, very

cluded in all-inclusive)

the food was excellent with solid breakfast, lunch, and dinner options plus a pizza place (closes early at

she would not give me a fan even though the ac was not working and the wifi is very unstaible

the pool

the bottom floor there are 3 private rooms open up to the swimming pool

second floor: kitchen, two refrigerators, stove, blender, coffee maker, and a multifunction cooker

and also there is no kitchen for you to cook

the buffet breakfast was okay, not large and not many items.

the black bracelet rule at the sexy pool but could drink upstairs

breakfast was incredible

this includes the tour, breakfast, and final business meeting

i also got room service a couple nights for dinner and was blown away how much better it was then at the hotel

the worker in the spa was super rude

spa is magical

party nights, spa treatments

i liked the atmosphere and the spa also the events were really fun

spa services were great as well

restaurant and breakfast buffet was great

wifi worked

the wood fired pizza grill sback bar on the beach was really good too

the wood fired pizza grill sback bar on the beach was really good

just prior to arriving i picked up an 'illness' and had no appetite but judging from the looks of breakfast

gym, saunas and jacuzzi are well done, spa is great, take some time to enjoy the relaxation

great spa services

spa prices are a bit expensive it's kind of funny that i got a coupon for 20% off on the final day

spa discounts were quite good and the experience was o

they try to get u interested with discounts on spa or free wifi

is very friendly, the music at the lockers area it feels like being in a spa with aromatherapy love it

another highlight was the on-site spa and gym

the spa services we wonderful, luis and maritza were amazing.

overall clean facilities, employees always cleaning, sparkling clean pool with lots of kids areas, excellent

perhaps fresh pool towels in your room, because when we arrived and went to the pool at 6pm, towel hut was

the beach is safe for kids

the spa was the cleanest area and had the nicest workers

the room had a spa and we turned it on but green and black water started to come out of the filters

for a dinner but when you come 2min latter from time which is attached to reserve there is no space any more

spa is ok, sauna, steam room, pretty good swedish massage

also, when having conversations or doing activities like the spa area, staff talk about the guests in spanish

liked how easily accessible things like buffets and the spa were

the sensoria spa area is also really nice as well

the spa facilities, both inside and outside the rooms, were dirty

restaurants and pool

there was a queue for the buffet at breakfast and dinner every night

spa is horrible , expensive and therapeutic uncapable of giving a massage

felt the spa facility s - sauna, cold plunge and spa could be a little better value

the food was great and all amenities, especially gym and spa were spot on

a wonderful pool

the bar and restaurant staff were exceptional.

has a romantic terraza and game room, cute little swimming pool, decent breakfast, decent coffee avaliable at

breakfast was way more than we expected and the environment was good

there was sufficient parking space right in front of the hotel during our stay

the breakfast was really poor. we couldnt eat that morning.

there was also a small pool inside the building, and mini recreation room with pocket ball