the had a spa that looked appealing

were horrible, had about 6 families treating it like an apt complex, clothes hanging outside, kids running around

the room service meal was very poor in my opinion

there were room service menus in the room but the restaurant hasn t offered room service for over two years

no pool or breakfast

the location is close to a shopping mall and the room has a full equipped kitchen

it was nice to do the laundry, so that everything was already done when we came home

the kitchen was extremely well stocked with all sorts of small appliances

to bring my blow dryer body wash ect having a washer and dryer was a nice bonus (which included laundry soap or

kitchen had all you need bbq too outside if you needed one

chose the spa king rooom

the complimentary breakfast made it even more worthwhile tasty and convenient

hot breakfast was always fresh and delicious

strong wifi

pool was closed

had reserved a pet room but was informed upon arrival there was no pet room available for me

parking was tight

they claimed i hadn t mentioned i was bringing a pet at check-in, and because of that, i was placed in a

when we first arrived into the parking lot there were only 4 vehicles (not normal for a large hotel), we then

breakfast

found out about their spa on our last night there, and we called in an hour before they closed to see if they

the kids (and adults) all enjoyed the pool and it was a safe friendly environment

no wifi

wifi issues

m excited when covid protocols are somewhat lifted and room service resumes, that was the only thing i didn

good parking and close to sky train

charged extra for kitchenette and there was no fridge, no microwave and the smoke detector kept going off like

very comfortable room and bed. provided breakfast with sufficient food choices.

the hotel is very clean and maintained well, with a sitting area in the parking lot

whole place needs an update, lobby, check in opens to laundry

bed was very comfortable, bathroom spacious with nice spa tub, balcony excellent addition to look out at pool

room has it's own spa bath

corner room with spa and balcony was fantastic. bed super comfortable

spa bath jets are on the bottom only creating a lot of splashing which can get messy

luxurious sheets that make it hard to get up in the morning, and the plush towels feel like a spa treat

price for 3 nights, having breakfast included with price, was excellent

simon hotel was a great place to stay for a basketball game as it was steps to the west gym and was new and

bonus was free breakfast and coffee station on each floor

the variety of breakfast at dining commons just needed a place to crash & freshen up between long day trips and

next to the dining hall - a 24 hour buffet facility open to the public for a very good price $5 breakfast etc

and small side of it is on the other street it is really huge we enjoy it we had free fast wifi too basketball

book one of em suites in vip sections it is like big royal home palace comfortable as you have kitchen and

honest people clean location great ac good kitchen sweat staff mananger

got it for 250 per day kitchen was in front of room just one mere distance free parking and fast wifi was provided

a private access to the bathroom the kitchen and living room in front of our suite was great free wifi and

added bonus, the spa across the road was a great way to unwind after my exam

no spa facilities in the hotel - missed it!

room service was incredible, the view was magnificent and the hotel itself was very modern and

ask for room facing away from quay, as the bar facing east-side of hotel have loud live music

city in some freak way was never to busy with traffic and such alot of people and familys with pets enjoying

very quiet, no road noise. covered parking area

wifi does not work more than 5 minutes at a time ...

the sauna and workout room plus laundry.

bed, great to have kitchen and laundry facilities

no yogurt at breakfast

of the location, the parking lot is a bit small and tight

beds were very comfortable, lots of pillows. kitchenette was convenient.

the pool facilities were good

clean, close to all our needs and good breakfast! great value.

room assigned is noisy, its like we're under a laundry room, and the most disgusting thing is there is a mice

also, i booked through a third party site which said my room would have a spa bath, and it did not, which was

spa facilities a bonus for this christmas getaway because of the loss of power at my home

wifi was consistent

a rip off that you pay 300 dollars a night and then they charge you 25 dollars for pet and when you have two

clean. friendly staff. cost was reasonable. free parking. good breakfast

wasn t clean. parking lot is small for large pickup trucks. debris all over the property.

security cameras in the parking lot.

property, especially the surroundings were not maintained i had booked a family suite with kitchen, but the

free wifi

-shampoo/conditionner, 2 soap -window -wifi fast -parking -cold fridge -clean in general -pillows are confortable

owner is very rude. rats and mice dancing in room and kitchen. bed bugs and dust mites all over.

was a silverfish in one of the beds and 3 bugs on the kitchen counter not good wont be staying there

location , big trees , good staff , good parking

enough wifi for all units nite or daytime

facilities was a bonus pleasant staff kitchenette was a welcome addition/full size fridge wifi had decent speed

location was nice surprise 50 dollar pet few was not

gentle wake up call from the night auditor so i made my early hospital tests and allowing me a late check out

the breakfast was excellent

no pool for the kids, they were disappointed

no pool for the kids, they were disappointed

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

enjoyed the indoor pool and hot tub

coffee at breakfast was very very poor. yo weak

nice to have a kitchen too

the kids loved the swimming pool it's open until 11pmud83dude0a

sofa bed sheets had sofa dust/dirt and had to be wiped down difficult to step over large spa tub side to use

services were not offered (15 min welcome massage, spa or fitness) nor was any substitutes offered

liked having a little balcony, loved the pool, the spa and oudoor lounges

spa tub in the room was huge

there had been a toaster in the kitchen

staff; nice little spa with sauna and hot tub; clean room; parking close to room; 2 minute drive from wall mart

equipped with a microwave, good sized fridge, coffee maker, kettle, desk, big screen tv, decent wifi speed, lots

were driving on this trip and the hotel was easy to find, parking was free and right in front of the hotel

105 was noisy due to closeness to laundry rooms

pet friendly and they had pet bag ( towel & goodies)

pool and spa not working, no breakfast as advertised

the spa tub was great

spa tub room was very wonderful. location is good. clean room.

stove and you also provide some kitchen stuff for using.

comfortable bed, the pool and hot tub area, friendly staff, free coffee, continental breakfast, was given free

no info on the spa or joining restaurants

corner my room smelled like cat pea when i went to the front desk they told me that it was not a pet friendly

really would like room service

room faced the parking lot just above the hotel entrance, some nights it got quite noisy with rowdy

central location to shopping restaurants casino

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

nothing to really complain about, although the spa and pool are not desirable.

rooms great staff and good emenities such as spa pool and sauna

gym , elevator was down due to renovations

the wifi would expire daily. could use a better room coffee machine that held more than 2 cups.

kitchen was not equipped well, plastics plates and we had to ask for cutlery

location, cleaniness, breakfast room, great staff and lovely foyer.

nice decor, clean, free breakfast and pet friendly

great place to stay with kids. free breakfast and shuttle to canada place

staff are always lovely and accommodating, no problems with late check out or asking to keep my car parked for

the spa bath did not work properly

pool, spa and gym were adequate

pool and spa good great breakfast

went into the pool and got about 5 minutes of pool time before the instructor was back with new kids

location friendly staff pool /hottub warm breakfast and awesome on demand coffee 24/7

great spa just not open sooner or later

the spa treatments are pricey but good

spa facilities were nice

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location

opening the bar on the 6th floor (bourbon bar) would have been nice

location was good. hop on hop off bus outside door pool and spa was good.

and spa were excellent, thanks and much appreciated after a long day s walking about

the new pool and spa were fantastic

spa was downright dirty with lots of dead skin cells floating in it

good pool spa and fitness gym.

no spa or pool.

bar area could be more cosy better

when trying to minimize light in the early hours of the morning so as to not wake up kids it’s annoying to

ordered room service and front desk wanted to charge an additional fee just to bring it up to the room

early check in, clean

the spa and sauna are also very great for travelers to relax

spa is very, very hot

room was clean and spacious

the sauna and spa were great and clean

nothing at all but i didn t visit the spa or anything else in the hotel. basic sleep only

service, clean room, excellent room service and jw spa staff

really enjoyed the spa facilities and outdoor jacuzzi

best location and a lovely spa as well

the modern decor, abundance of restaurant choices and casino

breakfast room service is normally just fine but not in douglas

gym and spa were closed for renovation. some renovation noise during the day

location, spa and breakfast

hotel was in a great location and the free breakfast was super convenient.

a good location for a walk especially at night and affordable the staff especially leah in the kitchen staff

wonderful breakfast loved the free laundry too.

spa is excellent and recommended

the spa was great and the buffet very good

we had a great time at the outdoor spa and pool

rooms were spacious and comfortable

although no affiliated, on site spa was excellent

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of

room with 2 queen beds was very spacious, very clean and well maintained

they provide complimentary bikes and water. the spa is very good.

only thing missing is a room service: you can't order anything and there's a minibar, but it is empty (you can

helpful and friendly staff - supported us with early check in and late out, and extra amenities great size room

enjoyed the pool and gym spa jacuzzi

would have been great to have a day spa on site

the pool & spa looked great but filled with kids the couple of times i went to swim.

spa water is way too hot, pool water is a bit cold for the wether in april

love to have a spa at this location for treatments, but it wasn't too far to walk down the street to fairmont

was was spacious and comfortable

had a lovely indoor pool & spa area which we unfortunately didn't make use of

attached restaurant had good food but in both in-restaurant and room service meals from it, we were appalled by

i would love to have a better gym, but as i usually travel for leisure i can manage without :)

there are laundry facilities available in the hotel which was very appreciated after travelling for nearly 2

everything pool spa area location best city hotel i ve stayed in

the rooms were impressively spacious, spotless, and beautifully maintained it s rare to find this level

having a small kitchen with a microwave was also really good to have

allowed an early check in, which was very welcomed

not having a bar or restaurant in the building to go relax after traveling all day.

reasonably fast free wifi

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

great to have a laundry room too

i loved that the fable bar and grill - which was most excellent - is just adjacent the hotel.

also, there is free coffee every morning and free laundry

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

the pool, spa and gym were lovely and well fitted out

pool and spa were appreciated by the kids

there were many wifi issues that we did bring up but we were not compensated for

pool and spa were appreciated by the kids

due to covid-19 there wasn't any room service, no cleaning, no breakfast

i was offered an early check in arranged my day around that and was denied at the counter for

accommodated early check in

is doesn t work, we got lost trying to find a way back to the hotel in the rain with young kids from parking

they were kind enough to allow early check in as we had all our luggage with us, then kind enough to allow us

spa and exercise room were superb

spa was excellent

and restaurant was super and staff were amazing ud83dudc4dud83dudc4f highly recommend the spa great

very clean comfortable bed beautiful spa like bathroom friendly staff

my favourite part was the pool and the spa

perfect location, beautiful king size bed, very clean and the spa was a great luxury

staff on reception were very helpful and organised for us to have early and late check out

the gym was outdated and small.

low lighting in room basic gym (only weights & 2 treadmills)

i find it a bit expensive for the hotel to do your laundry

i have been assisted at every stage of my visit starting with my check in, spa access, concierge service

bed was so comfy, my lady and i stayed in a room with the 4 piece spa style bathroom with heated floors and my

the spa was exceptional

the rooms are clean and the bathroom spa like

spa and pool were great, everything felt very welcoming and effortless

very comfortable room and beds! room was large and updated. nice pool and hot tub and great gym!

late night room service available

mention of the hotel's $100 per stay pet surcharge (not deposit)

amazing staff - friendly and accommodating surprisingly warm outdoor pool nice room, great view

closed as we arrived and there was no late night room service

and the spa was great also

bit sorry there wasn't a spa pool as suggested on the internet.

checkout, spa services was great, beautiful hotel and clean room

and we used the spa which we really enjoyed

the spa was lovely and the staff just fabulous

kids were sad

cups in the room for tea and coffee were disposable and the room service meal was in a disposable box with

price, restaurant, location, staff, pool

wonderful pool

was so gross no water bottles or extra cups in room no robs no extra towels no life jacket for kids (went with

the room was clean and comfortable with everything you need, i really enjoyed the fireplace

good equipment in the gym

the gym was a bonus

the breakfast was delicious, and happy hour in the bar was great

breakfast was limited

lovely pool and spa facilities

pool and spa area was pretty tired and could do with an upgrade, the spa was dirty with hair and grease

pool and spa area is a bit underwhelming.

spa not working

the spa was not very hot, and was a bit small. pool seemed a bit turbid.

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened

the staff were wonderful and especially restaurant, reception and spa staff were welcome and very

looked at spa prices and breakfast prices and decided to go else where

the spa lounge was a lovely place to chill before we headed to the airport

the whole spa experience was amazing! definetly, would go again!

the spa on sight

the new japanese spa was also excellent - best massage i've had

pool and spa were closed.

the ladies in the spa do a fantastic massage

would appeal more to a family with kids

the spa tub in the room!

and facilities - laundry and pool/spa were great to help us prepare for our next

the king bed was very comfortable and the spa bath very relaxing

fiance and i booked the king room with a spa tub, and you can schedule to use the pool and jacuzzi just for

jacuzzi spa bath & breakfast