wifi signal a bit weak

guest are able to have pets stay and it smelled as if an dog urinated in the

comfortable bed, quite, good parking, small couch and chair, tv, plenty of room

parking was easy

breakfast was not it.

room 'spa kit' was wonderful

pool and spa were closed

very friendly staff. always smiling and offering to help. kid friendly. pool was great.

room service non existent until i chased around for it regularly,not acceptable

all the stay was good, but there where kids running the halls making all kinds of noise that was coming through

is excellent everything in walking distance and right off highway close to everything, pet friendly, awesome,

hotel and room was very clean . i loved the kitchenette.

i didn't see random people in the parking lot

the kitchen

i want to clarify i taught that they have continental breakfast like others hotels but wasn't like that

bugs and cleanliness. carpet was very dirty and the bathroom tub/spa had mold

the common rooms and kitchen were perfectly stocked and made for a cozy stay

the building is beautiful with off street parking, and the furnishings and lay out of the home make it feel so

they had a private parking lot that is gated late at night

wifi password didn't work

great location in the flats. very clean, modern room. loved the bliss spa products in room

staff didn t know about bar hours

no beverages in room room service starts at 11 am so you have to walk downstairs

air conditioning didn t work, room was not clean sheets were dirty as well, it was rose petals on the floor

cab or shuttle ride to the casino or east 4'th

the bed was great nice tv room service was great

in room breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

originally added extra items to my room service tab

nice corner view breakfast was excellent

also they have now added a spa - great reason to come back

i made the reservation the women told me that the spa was same day reservations

spa as

valet was great, bar and restaurant staff was great

the gym was amazing!!!!

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

there s also a wonderful spa and a couple great restaurants in there as well

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

wifi was very poor in our room

rooms are small, but what they lack in space they make up for with class and character

the staff is great and also love the bar and food

no gym, empty downtown, not the hotels fault, though it felt soulless

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

pool and spa were used, as was the gym

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

the bed was very comfortable. the poor and spa were clean and well maintained.

the kids were very impressed with having their own bunk beds and small living area

wifi is very poor and it's disconnected at night:( and no free water in the room.

upon entering room, glass enclosed spa tub and shower on left

specifically booked this hotel for the spa bathtub

elevator. laundry room.

the stay was comfortable and the gym was basic

breakfast

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

the bacon at breakfast was like leather.

the next day my kids got an ear infection

breakfast was great just had to get down there early before everyone picked over it!

chlorine smell was super strong in the pool area

wish the treadmills in the gym were updated

location is perfect. breakfast is a top reason i choose this hotel!

a quality workout in the indoor pool & fitness center

to many kids and not enough adult supervision

website states kids eat free, but we had to pay for my 4 year old and ourselves

was good the room was nice and loved the wet bar but the staff went above and beyond helping us and accommodating

comfortable bed. proximity to cleveland clinic. shuttle service.

keeping walking in my room after i put in late check out this is 2nd time i also had a do not disturb sign

restaurant and bar are brightly lit and not cozy at all

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making