room 'spa kit' was wonderful

pool and spa were closed

the pool/sauna area is a bit isolated and unsafe at night

kids hated it was no free breakfast they said why no free breakfast when you pay so much to

working, the pool was closed for maintenance, the restaurant was closed for maintenance, the wifi wasn't working

hotel and room was very clean . i loved the kitchenette.

breakfast is not what you would expect at a hotel with this rating, but i have used extended stay

liked best that the room was a nice size and included a kitchen sink and stove and other things that make a

the breakfast was only oatmeal

good handicapped parking spots that were free & spacious

so was hotel employee who worked at front desk (no parking spots due to half of parking lot closed for painting

we like having the kitchen also

hotel was pet friendly for our pup

not friendly hotel parking lot not taking care of heavy snow almost got stuck entrance way to hotel very icy

do'nt work , the vent fan in the bathroom sounds like a popcorn maker machine on steroids the wifi is so slow

i loved the breakfast buffet and the fact i got there a little early and was still able to check in

the pool is huge

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they

the pool and it was nice

no room service.

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

the pool was not working for the kids

also pool area was not that clean

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

bugs and cleanliness. carpet was very dirty and the bathroom tub/spa had mold

the shared lounges and kitchen were clean and well stocked with flatware and cups and cooking utensils

wifi password didn't work

the kitchen was big and well appointed

the common rooms and kitchen were perfectly stocked and made for a cozy stay

great location in the flats. very clean, modern room. loved the bliss spa products in room

bar area would be great for a breakfast buffet in the morning

no room service!

late check out allowed us to sleep in and not feel rushed

was pet friendly and surrounded by diverse restaurants

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

originally added extra items to my room service tab

in room breakfast was excellent

the bed was great nice tv room service was great

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

spa as

i made the reservation the women told me that the spa was same day reservations

also they have now added a spa - great reason to come back

very nice lobby. gym is absolutely amazing!

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

there s also a wonderful spa and a couple great restaurants in there as well

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

wish the spa would have been open on sunday and monday but i understand that these types of businesses don

the breakfast food is atrocious

we didn't have breakfast at the property

rooms are small, but what they lack in space they make up for with class and character

didn t enjoy the room service option

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

the staff is great and also love the bar and food

no gym, empty downtown, not the hotels fault, though it felt soulless

the bed was very comfortable. the poor and spa were clean and well maintained.

thing that couldnt be changed, like the window was quite small so not much natural light and the spa was close

pool and spa were used, as was the gym

the staff made it right by offering to move to a different room, but we declined and then offered breakfast in

was in a great location, the bed was comfortable, the staff were super nice / helpful and the pool was nice too

upon entering room, glass enclosed spa tub and shower on left

specifically booked this hotel for the spa bathtub

breakfast area was hard to find

staff nice , great area for kids while traveling.

also the shuttle service to cleveland clinic hospital is god sent

we also booked a spa room for the extra price and unfortunately you cant have the jets on and light off at the

for a spa room that didnt exist

i did however wipe down the surfaces and the spa tub due to my personal preference

we had a spa tub in the room

nice breakfast

comfortable bed. proximity to cleveland clinic. shuttle service.

wifi speeds

so friendly and shuttle service was great

i had to request a late check out and she was able to extend my check out time free of charge

used room service fir dinner. 40 minute air but the pizza was delicious.

the breakfast buffet on the 14th floor was exceptional

the cafe breakfast was great and so was the bar and speakeasy

both restaurants plus room service were top notch

breakfast could have been having slightly more variation

breakfast was a little late getting started and we weren't crazy about the buffet when they had it