spa was closed about half the time we wanted to use it.

customer service was great. and we love the pool too

however the pool was extra salty or something my kids complain about swimming for hours about how they're eye

the pool was always crowded with kids

amount of space and facilities that my kids loved to explore

the spa and pool were both closed : ( the ac was also very sad as it didn't blow very cold air even

room service during covid-19 which doesn't make sense

i love the pool and hot tub, but the cleanliness gets neglected and overlooked.

lot's of kids

we liked the lobby and the bar area

unit did not have spa bath, separate privacy door, 2nd living room nor attached patio described and coffee/tea

bar staff

the music from the bar downstairs was so loud the floor was shaking - i found this unacceptable as it went on

central parlor area and a patio upstairs, and le lounge bar downstairs for libations

the shared roof deck and kitchen area was a great plus

an expensive hotel like this one, i would expect spa which was listed but not available

great location, cool bar area and spa!! looking forward to the spa opening!!

i wish the spa and salon would of been open.

also there was no spa when i

the bakery did not offer a lot either and we were disappointed the spa wasn t open

it's a lovely location and with the right menus and bar snacks, this place could be hopping

fun speakeasy bar to start the night, two blocks from a great nightlife, and plenty of breakfast options to

wifi was not working the first day i was there

not room service - albeit i was told after this was on request

non-password wifi was fast and easy

safe parking

it was in a lovely location with ample parking

check-in and out with parking including

check in went smoothly thanks to a quick response from ryan, who also arranged a much appreciated early check

struggled with the wifi the entire stay

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

room service experience

gym seemed well-equipped although i did not use during my stay it due to illness

liked the indoor parking and on site food and bar areas

location, gym and the staff were very helpful and kind. walking distance to great restaurants!

family friendly the bar stayed open late

gym was absolutely wonderful, as was the lounge, bar, and the overall look and feel of the hotel

price of cocktails at the hotel bar

nice facility. lack of pool and ac breakdown. only negatives. jazz bar a huge plus!

room service food was not as good as the restaurant s

room service was very efficient

room service was also beyond amazing for the next morning

bar and dining room mgr(

didn t like how there was no spa but your internet site said there was one

missed not having a buffet for breakfast

room smelled of stale smoke and kitchen grease

there was a lot of adults drunk and dancing in a very vulgar way at the pool while there were kids

enjoyed our pool time

spa and most of the restaurants were closed due to the pandemic

the spa wasn t open (but i understand due to covid)

i also has a difficult time finding the correct door and parking area

limited room service

that's it's a casino it was a little out of the way, but well worth the extra driving time

the spa jets did not work, but the spa was still heated.

that the spa was down for maintenance otherwise no complaints.

the pool and hot tub are open, i just didn't use them

the staff was amazing, loved the pool, hot tub and exercise room

great friendly service , swimming area was nice kids had fun time , delicious breakfast ?

one reason we chose this hotel was breakfast

breakfast was very limited, fresh fruit could easily be added

technically pet friendly, but hefty nightly fee

loved that it had a kitchen!!!

no breakfast but still paying for a breakfast

it had everything we needed - even a spa tub

plush soft robes & towels hang next to the overly large spa tubs & the basket of wash clothes hides a bath bomb

we stayed in the english spa room which was cozy and cute

the room we stayed in was nice, well equipped and comfortable. the spa tub was very nice.

advice, splurge for the spa room

nice gym with free weights, bench, cable machine, treadmills, elliptical and rowing machine

drinks at the verbena bar were excellent

the spa wasn't working

even though we arrived late the staff was very friendly. the breakfast they served was amazing!!

inexpensive and breakfast included

the pool was not clean. bathroom is too tight.

pool and gym area are not really fit for use

i called a couple that had 'indoor pool' - but no spa

i had to do a load of laundry there

no outside pool as shown on the advertisement

breakfast was excellent the staff was accommodating and the housekeepers were very respective

no i didn't like the breakfast though that's the only thing