fireplace was outstanding the spa bath and the cleanliness and the humble housekeeping staff

we loved the balcony, location, pool, and fireplace

have someone kick beachgoers out of the hotl parking lot

i wished there was some sort of literature in the room, detailing where facilities and pool were, and mentioning

the pool was smaller than i thought but overall ok .

the bed was very comfortable and the spa tub and robes were wonderful

the bed was super comfy and the spa tub was so relaxing

one area that could use some improvement is the breakfast

beautifully decorated, charming inn. continental breakfast was great. host was extremely nice.

we are not bed and breakfast people, but took a chance with this one and are so glad we did

spa tub & fireplace in room

they were not available either at the bar or at the hotel

pool looked wonderful in the poster and through the window, but was closed

spa tub & fireplace in room

large room and comfortable beds. restaurant and bar on the property.

only chose this location due to the spa bath and it didn t even work and front desk was not able to help

staff very friendly and welcoming spa tub

then they changed our room and the spa tub, the whole reason for paying the extra cost, drain wouldn't stay

room was missing a few items (spa tub stopper; coffee grounds basket)

spa tub in the room did not have a functioning drain plug

coffee and tea bar in lobby

were super accommodating when asked for early check in

clean rooms, gym.

room service (had to go downstairs) also only one person making coffee and at bar in am and didn't

at clean, value hotel, but i am old enough that not having room service is always just a little

pool or spa and shuttle from airport was very confusing seems there was no pick up from terminal a

the breakfast was also a nice bonus

the bar and grill is also fantastic, clam chowder is as good as it gets

the dining room .... not a comodating for a person alone and the bar was very small.

the breakfast was excellent and it was so nice to have a the free hotel shuttle

my kids enjoyed seeing both

made things with 2 kids a lot easier

my kids enjoyed seeing both

everything but room service style and menu.

my wife s birthday so i wanted to take her out to celebrate and enjoy a night out without the kids

the rooms were spacious, impeccably clean, and beautifully designed, providing both comfort and elegance

very spacious and comfortable room

the spa right downstairs was marvelous

on the day of my arrival, my flight was delayed & i had a spa appointment that i would've missed & i spoke with

incredible property incredible spa incredible pool. incredible prices

we enjoyed the pool/spa and the hotel s proximity to downtown boston.

very comfortable beds and bar was open late.

loved the kitchen and the daily breakfast- so many options including an iced coffee station to make your own

the pool was beautiful

no room service, no bath robe, no suitcase stand (considering the price)

i would have wanted to be in the spa with my gf, but it didnat work ut

the hotel gym and spa looks new as if it has been refurbished

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

great pillows.. great spa bath.

the spa was completely shut down

there were never enough towels for the pool, and the spa staff was reluctant to provide towels.

the service is amazing and the spa was also great. we had a beautiful view of the water.

staff was lovely, the room was spacious, and the hotel had a delightful pool that we utilized

the bar area wasn?t the greatest but the bartender?s welcoming demeanor made up for it.

also, because of covid everything was shut down except the bar from 4-9 pm, not even coffee available in the

no spa or pool or lounge for 400$+ a night

wifi was pretty slow and difficult to use during our stay didn't see why we we're not able to park

we arrived very late but this was made very easy for us and instructions were excellent lovely breakfast, stunning

suite size accommodation which includes a full complementary breakfast and access to huge lounge, gym, and

no restaurant or bar but breakfast served to the room was great

no spa or hair saloon gift shop is limited restaurant food taste is below average

tia's bar and restaurant adjoining hotel is is good for a drinks and apps on the patio and while people

bar only had basketball on at night and they wouldn t let us sit at a table near the football

too many little kids in the pool.

hotel bar was outrageously expensive.

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

i loved everything! the only thing missing are spa services!

just need full facilities to open and a spa would be amazing!

the room was well appointed and the restaurants and spa were superb

food at the hotel is excellent and the spa services are great

fantastic location and the staff was great offering an early check in and late check out

the free wifi didn't work for my notebook nor my phone

the bar was nice and quiet, some evenings had live music but wasn't overly loud

there is a smart tv in the room, yet one can not use the wifi to access netflix or amazon prime through it

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

they have an indoor pool and gym which were clean and nice but no spa which would be nice considering it s

returning home from a week in europe, nothing could beat the plush pillows and strong (free) wifi

very friendly and helpful staff. nice room with microwave and refrigerator. coffee bar 24 hours!

had a drink at the bar and the bartendar was so nice

clean and spacious room, breakfast, small kitchenette along with microwave in the room

the spa that on level 6.

the wifi was fast

ability to request additional items such as laundry detergent

clean, spacious rooms, courteous staff. excellent location. good food in room service.

no room service, you have to order online and picking

adult daughter and i got away for a 'staycation' to take advantage of the spa and it was absolutely wonderful

spa was excellent

and then there was the spa

restaurant in the hotel is not working though, so they don t have room service

pet friendly but no designated area for pet to do business

i wish they had souna or spa facilities to complete the experience...

the staff where very nice especially the ones in the bar really hard working was a pleasure to stay

dangerous for kids

if needed a late check out would cost 60

mark drop at my door and select your room number and it s just as good as room service

we were disappointed that this property did not have a pool or spa facilities.

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

room service hours were unacceptable and may cause us to not stay at ritz any longer.

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

spa services could have been better (e.g., hot tub, sauna, etc.)

the hotel bar with the dj was nice

room service was extremely good and received fast

the bar in the lobby is extremely welcoming after a long days work

it was clean, spacious, and had a great gym!

we arrived early and nakia. was extremely helpful in allowing us early check in.

the wifi wasn't good for office work

wifi is good and the room is clean and location near china town

a vending machine with snacks and laundry supplies (ie. detergent)...

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

the health spa was wonderful

no spa available

location was excellent overlooking the park and close to the spa and pool

look out for extra charges such as room service related to your

our room had a great view of the park and the pool / gym were great

i wish there was a microwave, refrigerator & laundry service.

very unclear policy on pet friendly

s a shame that the gym wouldn t allow my 16 year old son to enter, even with my supervision

had a pull out couch for our kids and housekeeping didn t touch it during our stay- was a little disappointing

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

the spa and pool were stunning

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

the spa and pool were stunning

room service cooking soup that warmed my stomach

rally liked the spa and the gym

we enjoyed all aspects we loved the spa our room was great restaurants were nice

room service was quick, easy and affordable.

corner room with connecting doors to another room where there were loud kids, so you can hear everything

mini bar wasn t stocked