free wifi. marco polo restaurant was very good. room, beds were comfortable.

daily -good complimentary very good breakfast bar staff were pleasant as was the bell boy/man kitchen staff also

s very hard for me to understand how you would have a hotel with the kitchen and not serve meals or even coffee

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

there is no gym and the breakfast included is really poor

spa bath was nice

their was no breakfast due to covid

very good free breakfast.

parking is pretty cramped

very good hotel at bayside area! good and fast wifi ! all perfect!

spa tub jets and water pressure underwhelming

loved the spa tub

had a gym and restaurant on premises

friendly staff always went the extra mile and free breakfast was surprisingly good.

parking wasn't available at times

the room was very modern and had a beautiful spa tub.

the spa tub the balcony and the staff we're amazing.

stayed in a king spa room

location and shuttle to spa castle

the staff and bar on the rooftop c:

i was only there for one night so i didn t get to joy the pool or even see it

great rooms if you got assigned a regular one. restaurant food was lovely. shuttle worked well.

had a terrible day with the flight delays but they were waiting on her at the airport with the shuttle and after

free wifi

free frozen breakfast late check out location

not room, phone in room not working, room was extremely cold, no heating instructions, no info on wifi given by

liked that i wasn t disturb by room service every 30 minutes

desk are not helpful my key was cancelled on my 3rd day wont work wifi is weak and u always have to log on every

hotel was very clean, very close to spa castle (2 min), a perfect breakfast with an amazing view

plus, the amenities close by like the spa and the rooftop club make for an even better

the beds are comfortable and my wife loved the spa tub

i especially loved the bathroom which was a king room with a spa bath

i was especially impressed with the bathroom and the spa like shower

the pool was great and the spa facilities were very nice a good location with accessible transportation

pool and spa very nice

pool was 'under construction'

nice size gym (plus a pool and a tennis court)

2nd day restaurant on 12 floor bar female bartender gave poor service

parking is very limited, but street parking is adequate and very close to the hotel

close to airport for early morning flight. able to get an early check in

was slightly disappointed with the tardiness of the shuttle

just be aware very small parking lot.

options, they stored our suitcases after checkout so that we could leave to get lunch, and the shuttle to take

loved the gym and location as i was flying out of laguardia

came in late, after midnight

my flight arrivaled at 10 am and i asked if we could do an early check in and they said that it would be fine

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

the spa worked with us to the fullest to get us ready

definitely book your spa appointments ahead of time that is no pop in service :-)

the spa was great and the late

red door spa waiting end of day and bar great with 2 different kind of

spa was disappointing- i had a scalp massage and foot massage and it was mediocre, i expected

the pool and spa area could have been open a little later.

the excess toiletries especially the big bottles of spa body wash, shampoo and conditioner in the bathtub area

kids were charged for breakfast although booked a room for 2 adults and 2

i requested late check out and my request was granted without any questions at no additional cost

family friendly. my kids enjoyed the swimming pool. good international food available 24 hours.

the spa bath

it would be nice to update the bathroom and spa

there was not a bathroom spa as it was advertised at the time that the reservation was made

spa tub jets needs to be cleaned better

i got the king spa room

they don t provide soap for the spa bath room at least something travel size for the customer

the jets in the spa bath in this particular room did not work properly

the towels was ruff for price of spa tub room should have better towels

the front desk person was rude. the spa tub didn t work as advertised

jet spa wasn't working correctly

room was very clean and spacious

were able to accomendate early check in, i stayed there for my sons wedding, which was at soundview

the front of the building and the lobby was pretty. they gave us early check in

the bar is fun and has games which isn't totally a selling point

-rooms -staff -wifi not working in the bedroom

did not know there're spa services available??

breakfast was not an option. at least free breakfast was not offered.

restaurant breakfast

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

online it states the pool was closed but when we arrived it was actually open.

property was nice best part was the spa treatment.

the spa was so relaxing

(drinks were amazing) we are looking forward to visiting again and using the spa services

hotel & spa has become my home away from home

the spa was also very nice

were told the room would have a spa tub and it didn t, the hot water only got luke warm, the sink faucet poured

i was told all room had spa tubs but my room didn t have one at all.

didn't work, took 3 times of asking to have someone look at it, when booking it said it had a spa in the room

a spa tub in the room.

grotty. used by kids for parties. 200 deposit. awful

the pool was amazing

staff at the pool and gym weren't friendly. seemed like they would rather we weren't there.

of service, excellence in all staff, helpfulness of housekeeping and desk staff, location,free parking- everything

i like that the hotel was not too far from restaurants and kids activities.

nothing. only wished pool was open