it was a shame the spa was undergoing renovation but that didn't ruin the trip.

spa was a bit of a let down

spa needed updating and we had to wait nearly half an hour for our afternoon tea which from the

the spa facilities will be a great asset when updated

spa is currently being updated but this really isn't a negative, more of a positive that it's

the spa and pool was lovely, again very clean and staff

amazing service from the staff from start to finish, the facilities are great for golf, spa or just a nice

we went on a spa break and it was excellent for what we paid

spa facilities are amazing

room was spacious and clean - with all the comforts we needed

everything! especially the log burner and double spa bath... not to mention the private hot tub!

a swimming pool and spa would of been fantastic

facilities were fabulous, luxury of spa bath and hot tub. very relaxing

website misleading as there is actually no spa available to all guests, which is implied

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time

loads of parking

not having a bar in my room

the wifi was fast and easy to connect, and the location convenient to break a journey north or south on

plenty of parking space

spoke to the owner about putting a sign up for the bar and check in

friendly welcome. clean room. good wifi. good distance from gateshead. good value for money

excellent wifi connection

plenty of secure parking, the rooms are clean and beautiful

quiet room, secure parking for motorcyclists behind electric gates, lovely restaurant 3 mins away that also does

parking was great very secure as i had race bikes in my van , checked in straight away and just

location is brilliant for metro and the spa facilities are brilliant

spa and gym facilities were excellent

spa and reception staff very friendly and helpful

spa wasn t open on a sunday, would have used if open.

love it we visit regularly great location great pool spa facilities lovely staff restaurant overpriced and room

the rooms are beautiful and clean and the spa is relaxing too

the balcony room is a lovely space to stay the room extras are a nice touch elemis toiletries bottled water

hotel pool and facilities also used for spa days and it was quite busy at 6pm, there was nowhere to sit

what a great hotel, the staff were amazing, the food as delicous and the spa was so relaxing.

the room was large and spacious

clean very nice staff spa facilities very good

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

of city centre, helpful and friendly staff called our room to let us know we were able to use the spa facilities

staff were lovely, room was clean and spa facilities were excellent.

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

the spa facilities and the breakfast was lovely

used the spa facilities and enjoyed the breakfast alot

pool and spa area were great

spa facilities very good

excellent location. good value for money. spa facilities excellent.

the gym and spa is very small and does not have a good selection of work out equipment.

bed, clean room, prompt and efficient room service breakfast

english breakfast was not the best, bit dried up - expected it to be a better

ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great

also visited the spa there which was excellent

spacious room with all mod cons

it should do more to advertise the spa treatments located in the hotel

the bed was so comfortable. breakfast was tasty and the spa was luxurious

slight disappointment was that the spa wasn't open during our stay

the pool and spa and gym was very organised

the gym and spa facilities were amazing - all staff were very friendly.

spa facilities could do with a refurb, particularly the changing rooms

like its just a preference, a touch, to find in the room slippers, bathrobes for using the on the spa and a

also used spa facilities next morning, again excellent

spa and sauna facilities

no noise, incredible facilities, spa and bar staff were wonderful

spa staff were exceptional and provided a wonderful spa experience for my birthday and my friend

spa closed too early.

beautiful hotel quality food .leasure spa , beautiful

a genuine spa like feel without having to leave the room

the bar area downstairs was excellent, a very enjoyable experience

group of loud lads in the bar early in the evening that spoiled the ambience for a while

fact that it didn t have a gym but not the end of the world

nice cosy and comfortable bar area with good ambience

stay, room large and spacious they gave us early check in and the spa was amazing

the spa pool was very nice and a great extra, although the showers could do with updating.

gym and spa were great

had use of the pool and spa facilities

everything the staff, location and it was great to have a spa after a long day

to find, plenty of parking, easy check in, large room, nicely decorated, shame about the black mold around the

room comfortable bed,good size staff at the bar were lovely polite,friendly and helpful went out of there way

good, but added to an already quite expensive stay, so we made use of our own well equipped kitchen in the

very well equipped kitchen, well furnished sitting area, clean and comfortable bed, good bathroom

the accommodation was perfect and met all our needs, there was also a good stocked kitchen

great room, large comfortable bed. early check in no problem.

there was a good selection of cooked options for breakfast

wifi very powerful

the breakfast was amazing and the staff were warm, friendly, and welcoming

be great to make more of the reading room, like running a bar in the evenings, as its so lovely

ordered room service and the girl in the restaurant was so friendly

car park, gym even a complimentary kit kat at such a good price

good breakfast, comfy bed. ev charging

car parking available with ev charging

small gym