the welcoming staff, the lovely english deco, the yummy breakfast to the cozy room

gentlemens honesty bar was a luxurious touch

a little bit of class is the honesty bar with homemade creations

(for extra points: a bar with a selection of wines/whiskeys, and the morning papers

my cousins had booked the same hotel that night, and george was absolutely brilliant, opening the bar for us

gym and spa were great

had use of the pool and spa facilities

lovely hotel in a perfect place gorgeous room and the spa was amazing

everything the staff, location and it was great to have a spa after a long day

lovely bar and rooms. spa is lush. staff lovely

the spa and massage was excellent.

staff were friendly hotel was amazing and spa was lovely

hotel and spa centre

room itself was clean and comfortable, the spa facilities were amazing and the food was nice

use of the spa next door which was amazing and so

spa area great we just wished we paid extra for use of hydro pool etc

we paid 35 each to access full spa facilities from 3pm check in till 11am check out

had full use of the spa facilities which were all very clean and high standard

loved our stay on boxing day for my hubbys birthday the whole entire experience was great the spa was a brilliant

both the room and bathroom were beautiful. the spa facilities were wonderful!

great chalet bedroom with spa bath.

also had a spa bath

the spa bath was fantastic the bed, the bed was something else

in a chalet in the grounds very comfortable lovely big bed and bathroom was fantastic with big spa bath

extrememmy clean very spacious and lovely spa bath and separate shower

the phoenix room was fantastic, laid in the massive spa bath watching tv and enjoying the complimentary prosecco

had a few issues with the spa bath due to trapped air, it continued throughout the night

room was very spacious but also cosy with very comfy bed and amazing spa bath

i stayed in the phoenix room which was amazing, the huge spa bath was incredible

the huge spa bath was amazing and so relaxing - just perfect for a romantic getaway

not everyone an oap spa facilities need very much upgrading was not value for

good spa facilities

was warm and spa was hot

and spa was realy chilling and warm

the pool and spa were very dirty.

a swimming pool and spa would of been fantastic

everything! especially the log burner and double spa bath... not to mention the private hot tub!

website misleading as there is actually no spa available to all guests, which is implied

facilities were fabulous, luxury of spa bath and hot tub. very relaxing

room was above the extractor for the kitchen so a little noisy however it was the last room available when we

really enjoyed the hot tub and spa bath

was a bit expensive, comparison to stays that included spa facilities.

free secure parking on site, just fabulous

friendly, meal on the night was amazing , loved our room and to end the stay with a delicious breakfast

living and sleeping space, huge round bath. comfortable bed. quiet. secure parking. food.

the location and parking were what initially took me there but i'll happily travel off my route to use it

loads of parking

not having a bar in my room

ample parking on site

there was a parking space available

upon arrival was very friendly, facilities were excellent, staff member young guy on reception in spa /pool didn

we had a great stay and staff very friendly in the restaurant, room was absolutely immaculate and spa was

spa treatments unavailable without advance booking.

the spa facilities were great and the breakfast.

everything spotlessly clean, not rushed out of your room, spa was lovely, would have loved to have extra time

we loved the room, the restaurant,spa was very good staff excellent

niggle -- but the underground access to the spa at the hotel end deserves a lift rather than the stairs

go out their way to make it a memorable experience and the spa facilities are the best i ve

the spa is out of this world - perfection

of the spa facilities wasn't available, however this was clearly explained by a lovely member of staff

great space outside to walk the dog which is great for us plenty if space all round, spa facilities are

the hotel staff were extremely friendly and helpful. we also enjoyed the spa facilities.

the spa and food.

it was so nice being able to use the spa facilities for no extra cost and again the staff were extremely helpful

daughter and i stayed overnight prior to a morning spa

the spa facilities were great, very comfortable and inviting

was tidy and spacious, staff were great, food was lovely and quick, pool and spa facilities were

wish there had been more seating made available for spa customers

the spa was lovely

do with some modifications mostly in changing area of the spa and bathrooms are pretty

although no towels available in the spa area you, you need to bring them from your room

love the spa facilities which were in with room price! nice bright room and comfortable bed

the spa area

being able to use the spa facilities really made it a great

spa facilities great

spa was our only thing we could say needed improving but we still enjoyed ourselves and looking to

an impressive approach uphill to the hotel and wider complex of cottages, the fitness suite, spa and swimming

spa was a bit of a let down

however staff made it up to us by giving us a voucher to go back for the spa which made up for it

it was a shame the spa was undergoing renovation but that didn't ruin the trip.

location is brilliant for metro and the spa facilities are brilliant

spa and reception staff very friendly and helpful

spa wasn t open on a sunday, would have used if open.

pool, spa & location

spa and gym facilities were excellent

spa facilities could do with a refurb, particularly the changing rooms

also used spa facilities next morning, again excellent

the gym and spa facilities were amazing - all staff were very friendly.

changing rooms not that clean- dirty nappy left on sink ud83eudd22 spa lets this hotel

the pool and spa and gym was very organised

spa was fantastic and clean room, wide choice of breakfast, all in all, a great stay.

views spa food was lovely friendly helpful staff.

comfy bed , great spa & massage! super friendly & helpful staff

peaceful and spa is fab

no spa included in stay

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

of city centre, helpful and friendly staff called our room to let us know we were able to use the spa facilities

location was excellent and the staff were pleasant and helpful. spa facilities were good too.

clean very nice staff spa facilities very good

staff were lovely, room was clean and spa facilities were excellent.