around the property, the amazing spa with all the wellness experiences, i did as much as i could

the spa is absolutely amazing as well as the entire property.

very nice, the pool spa quiet

the spaces are immense the spa and the restaurant, specially ix im are extraordinary, the casitas are

the places and location the gardens, the room the spa the activities

the grounds were beautiful, and the spa was a real treat.

another day asked for a massage at spa at 9am and nobody was available until 12pm

is a noisy kitchen extractor fan above the old house affecting the breakast terrace and (smaller) pool area

breakfast average but pricy

the location is just our=tside of mmerida. the breakfast was good.

rk) in the veranda and could ask for coffee, i stayed for a late checkout in the pool

the staff were amazing and attentive, the breakfast perfect

super nice home made breakfast, lunch and drinks

make sure to spend some time wandering around the hacienda and relax by the pool - it's all part of the experience

at 0630am

the onsen/warm pool is absolutely lovely

beautiful gardens, very nice pool and lounge chairs

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely

loved the pool

building is lovely room was very spacious and comfortable and thoughtfully laid out the small gym is surrounded

gym is extremely small and not well equipped

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living on the

the pool is heated, they have a good laundry service and there is a very cuddly, cute black cat living

the pool and exterior grounds were so lovely with comfortable, quality furnishings that made things so

oasis, serene and peaceful with a lovely pool with lush greenery and use of kitchen is very handy (grocery store

the pool is wonderful and it feels magic at night with all the lights on

breakfast was excellent in terms of food and service

thing is that the atmosphere could be a little bit more lively and for example the bar and inside the hotel

parking in or out for ubers was complicated as is a busy street

beautiful hotel. impeccable service. delicious breakfast.

good breakfast, too

you're looking for a large hotel complex with a full spa area, this might not be the right place for you

other places we planned on visiting, and were very accomodating when my wife wasn't feeling well (late check

room and a brilliantly thought out, varied breakfast, wonderful sun trap pool and possibly the best check-in

the pool is very nice and the margaritas are great as is the local gin

the property is beautiful, all important things are working exceptionally well from wifi to service

wifi connection was not really stable but this is not really a disadvantage.

good location, great pool. nice breakfast restaurant. good parking area.

the beds are wide and comfortable and there was a lot of parking space

good location, great pool. nice breakfast restaurant. good parking area.

big parking space

was great, clean and comfortable, for business purposes is ideal because of the location and the parking

spacious, clean, has a lift, big tv, parking, the toilet doesn't stink.

pool

restaurant on site - sink clogs - no closet, but 3 hangars there are gaps around the doors to the pool which

clean, spacious, had parking and the toilet did not stink.

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning

parking is on the street (there is a small off-street parking area, but it s not really used),

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning

there is no dedicated parking, which is a little bit of a challenge, but we parked on the street without any

the hotel also offers a restaurant and bar and my wife and i enjoyed a wonderful dinner and drinks while sitting

wifi in corner rooms was patchy parking on nearby streets not always possible (we werent told about

really friendly and helpful staff, cheap laundry service, good value for money

the wifi connection in the room i stayed in

the position was close to the city center. great the laundry service.

great staff, really comfortable, modern room. lovely hotel. decent wifi.

great design, soothing space, super pool area

breakfast mostly extra charges, no choice of coffees at breakfast included

hotel in the sense that the staff didn't recommend anything, no information on the city was given spa isn't open

hotel is supposed to have a spa but we were not told

we made good use of the swimming pool

the wifi works perfect

the bed and wifi are super, location is perfect

everything was great except the spa because the water was lukewarm.

closest park is santiago, there is a grocery store, oxxo, restaurant, spa and cinema around that one

super nice breakfast!

kitchen was well equipped, the ac and wifi worked well

we stayed in the loft suite and loved having our own spacious, private balcony and kitchen space

too noisy in the most expensive room in the hotel, selling as king bed and spa bath it was a big disappointment

wifi would disconnect and reconnect regularly

so nice to relax by the pool.

hotel so it feels private, but also it is big enough to have a pool, a restaurant with a great breakfast included

hotel's bar offers excellent breakfast and margaritas

the pool wasnt working, also the spa :(

the spa is there, too

also there is no fridge in the room and the hotel bar is only open 7am-3pm

beautiful oasis around a central pool with a stocked bar and delicious restaurant on site

only part i was not impressed with was the food, we ordered room service one night, and the food we ordered was

wifi was set per room so couldn't connect by the pool, unless your room was next to it (which many

we specifically chose this one because of the spa facilities

offer spa services but the masseuse isn t equipo to do deep tissue which would be fine if you know that

breakfast was great

the patio bar and restaurant area is beautiful with lovely views over the high hedges

quality for breakfast, eggs and fresh fruits are awesome

laundry on-site

has an attractive breakfast room and several public sitting areas as well as a beautiful pool

breakfast was served every morning from 7 to 10 a

beautiful, clean, good location, free secure parking, self service laundry facilities

t expect nothing fancy, very historic hotel very clean we felt like back in time, breakfast was great rooms

booked a room with kitchenette and did not receive what i paid for

pool was small but refreshing

parking was bad. being notified that my confirmation was dependent on

i wanted a room with a kitchenette and the cupboards were very work and dilapidated

ramp to the parking places need attention.

we used their spa services once but were a bit disappointed with the quality of the

stayed with 2 kids in the hot summer and really liked the hotel

location, spanish colonial style, friendly staff, pool, attached restaurant, bar fridge in room, quiet, very

the hotel is very big and beautiful, the swimming pool is very nice

and the laundry service is quick and cheap

there is no elevator. entry to pool difficult.

wifi horrible toilet couldn t flush properly

to sleep in a pet friendly room regardless of being allergic to that

clean easy access swimming pool - the pool is easy to get to and right next to the kitchen for a relaxing snack

- there is some educational institute/school closeby, and we could hear the kids very well early during the

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

pool area was beautiful, very peaceful, piped music was relaxing and also barely perceptible so not

we arrived very early in the morning from a long bus ride and could rest at the pool

european standard- best quality, amazing pool, boutique privat atmosphere, stunning shower, easy free

room was super spacious, the bed nice and comfortable (for me), and the bathroom came with a spa bath

it would be nicer if they provided breakfast in buffet style.

spacious room with comfortable beds, fast wifi, perfect location

the atmosphere of the gardens and pool were wonderful - we loved hanging out at the pool and the hammocks on

the breakfast was poor and served in a rather dull bar area attached to the hotel.

quiet despite being in the city centre and the pool was fabulous

is a hostel/ bar right next door, and on one of our three days (saturday), they played extremely loud, fast

also there is a bar or restaurant next door that plays loud music

at the hotel and finding parking can be a little stressful, but the welcome is very

wifi was good

saturday night, there was music from a nearby bar until late (not too loud but enough to prevent you from sleeping

wifi signal in our room 8 furthest from reception was very weak and kept dropping out

the location was also perfect: like 5 minutes from the city center with free parking (1-2 minutes walking)

the parking situation wasn't onsite.

noise from bar next door

wifi in our room wasn t working, it kept connecting but didn t do anything

adults only with children

main pool is always clean and refreshing

great location, close to center. good breakfast.

it used to have a parking, not anymore. it s overpriced. inefficient staff. weak wifi