the toasts they gave us at breakfast were a bit hard a couple of times

we had an early check in and mariela was wonderful in helping us.

we had no problem reaching the center on foot with the kids, in the heat - no problem

the restaurant food was good and the breakfast was filling

must have been a mix up, because we requested a packed breakfast since we had to leave by 6 am and would have

the staff was couterous and the spa was divine.

the spa has a way to go, but will be a nice addition

spa is amaizing. location is perfect. bed are super comfortable.

it has a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym

the staff was amazing, the pool was cozy and great location.

restaurant only open for breakfast. no bar or food available later

large rooms, comfortable hotel. very good value for money. kids loved the pool.

quirks that were annoying: -no place in the shower to put bar of soap or shampoo

pleasant large green space outdoors with a partial shaded swimming pool and plenty of loungers and hammocks

room was initially clean, but then room service was horrible

swimming pool area was a bit of a disappointment

great breakfast buffet - free wifi - bus station just in front (a good company, to go to cancun for instance)

location 231 quite noisy coming from crowd at the bar in lobby and slightly bad smell of hotel in 2nd floor

from the front desk staff, the bar staff, the restaurant staff, to the room cleaners, they were all marvelous

the gymnasium is really ridiculous

breakfast was delicious and always served

the cute little pool was nice

it was probably the off season but the pool wasn t maintained

staff, breakfast, location, facilities

pool needed more maintenance, a little small

used so much cleaning product in the gym it smelt so strong

staff support from concierge (includes luggage at the street level) to front desk to room service to the beautiful

looks impressive and i like the facilities inc gym, pool and tennis courts

gym is so-so

missing music & bar service in the pool

massage at the spa was great

for business travellers and for people who use merida as a fall-out base for day trips rooms are spacious and

mewhat dilapidated) pool and spa area - didn t look like the pictures in person

lobby bar was closed (presumably due to covid/ low occupancy)

clean room, excellent breakfast and a wonderful swimming pool

beautiful room with high ceilings and good linens. fun roof-deck with splash pool and good food.

we recommend the hotel bar as the cocktails were amazing, the view really nice and the pool with changing colors

pool was super cold

they had speakers all over the place: in the lobby, reception, pool, inside area where the rooms access are,

the drinks at the bar were nice on the rooftop and breakfast was delicious and large portions

limited bar hours and limited breakfast options

the pool is okay for swimming but not great but as per above there are other options

limited bar hours and limited breakfast options

design , pool,

their mission to please guests and say yes to every request if only we had more time to enjoy the pool

the pool area is beautiful and the spa area as well

the spa wasn't worth the price and they did the wrong massage

there's a spa on site which we did not use

of light, open air spaces, nature sounds of birds, winds and water fountains, flowers, trees, great taste in

beautiful property with a gorgeous bar to hang out in at night and breakfast included. lovely

especially with a spa on site for a deep-tissue massage

the rooms could do with a lick of paint, the spa was closed (which we were informed about beforehand), however

would expect more chocolate in the breakfast menu as the hotel is called xocolate ;)

charged for hot chocolate for kids whereas coffee was free - somewhat

the restaurant menu (which was also the room service menu) was over engineered one couldn t get a simple

i am vegan and they prepared a special breakfast for me that was outstanding

great place, design, ambiance , location. staff,decor, pool

we thought expensive especially as breakfast not

the lap pool was excellent, and the location is ideal within easy walking distance of paseo de montejo

could have better gluten free breakfast options- otherwise the breakfast was very good!

spa tub jets did not work, so basically no spa tub

there was no drinking water provided, and the room service told me they only serve quesadillas, not even a

easy early check in no problem. very clean appearance..

wifi was absolutely awful

the tv wifi needs to be upgraded from cable to internet tv

no pool the worst part is the small parking lot the night shift staff bad behavior, i did it feel peace in

even when the cars are parking

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed

place with a very nice pool area and small breakfast area that served a very delicious breakfast

courtyard and a nice breakfast area

bathroom had a shower and a jacuzzi, clean with a rainfall shower, very spa like

small room, restaurant food was not good, gym was a joke

no swimming pool was a little disappointing however the gym was awesome

i really wish they had a coffee maker, in the room. but room service was efficient.

no pool

additionally the wifi is very spotty and barely functions

ac was noisy. they entered my room at 4 am without knocking first. breakfast quite bad.

don t think i would reserve a room with a private balcony and pool again since the public balcony everything

i wish the pool was larger, but it s understandable because it s a smaller property.

breakfast could have been better. too cold in communal areas - air con way too strong.

wifi in our room wasn t working, it kept connecting but didn t do anything

extremely nice staff, very clean, water to disposal, very good wifi and air conditioner

the private pool was dirty and did not drain.

adults only, so no screaming children waking me up

the pool was a delight in 43 c heat

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

the breakfast was fabulous with their daily delivered fresh eggs and bacon and the

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

the bed and breakfast was one of the most comfortable places we have ever stayed (and we travel a lot)

the continental breakfast was delicious

rooftop pool was clean and nice, really enjoyed it early in the morning and at night

nothing (maybe just clean the pool from all the little bugs..)

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

the room and the rooftop pool, there s no bar, restaurant, no breakfast - just a few in house amenities

the rooftop pool was beautiful and a perfect, relaxing escape

the pool is beautiful, all the facilities we needed we're there and if we had a question the staff was

the hotel itself is beautiful an elegant colonial building with a peaceful pool area that feels like a private

the hotel is a true boutique hotel offering 7 rooms, fresh daily breakfast, a pool and lounge area and incredibly

the pool and amenities are peaceful

the wifi is top

on your way to the main street, there's laundry, and a convenience store

we had a parking area and great wifi

the hotel has a small pool which is perfect to chill and enjoy one

breakfast perfect and the small pool area was very cosy

pool and outdoor are with trees are beautiful

we booked a room with a spa bath and could not use it as it had cold water only

continental breakfast included with the reservation was limited to a small serving of fruit, a piece of bread

the wifi was quite erratic

nicely decorated with a beautiful garden, swimming pool, and a delicious breakfast

the wifi was good

wifi was good

at the hotel and finding parking can be a little stressful, but the welcome is very

georgeous public area and pool. great value and location!

at night, loud music from a nearby bar or nightclub played until after 01

breakfast and bar was a little limited

chairs would be nice by the pool and if they brought refreshments

beautiful hotel. stunning pool.

we loved having a bit of time around the pool to read in the late afternoon

lecanda is an adults-only oasis in the center of merida

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day,

beautiful, with a swimming pool and very close to the center (5 min walk)

the best thing about this hotel is its central location and also, a free parking nearby

wifi signal in our room 8 furthest from reception was very weak and kept dropping out

nice bar in the hotel and generally a pleasing place to wander around

the pool and common area is just amazing! an oasis in merida!

rooms were large and very comfortable with an outdoor sitting area and wonderful spa bathroom

location, really friendly and helpful staff, lovely breakfast

it - most comfortable bed ever, it's like sleeping on a cloud - air conditioning, shower and wifi are great -

great location, beautiful hotel and rooms and the pool was fantastic.

plus a nice continental breakfast spread in the morning

the spa is there, too

included in the price was breakfast which consisted of pastries and fruit and you could also different dishes

the plunge pool needed a bit of cleaning; the patio could have done with a sweep

has the perfect remote work set-up with strong wifi, a great room set-up, comfy bed and a+staff

beautiful oasis around a central pool with a stocked bar and delicious restaurant on site

fantastic staff who went above and beyond, lovely update to a former mansion, pool was really nice

parking was free and easy

nice bar and restaurant, warm and professional staff

the breakfast which was included was delicious

pool was horrible and not maintained

which was very good (be sure to get the almond croissant), at night we had some cocktails at the bar which were

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool (we will try those next

if i had to mention something it was the pool service could have been quicker

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super

have some fresh morning coffee in the kitchen area

they use a local laundry service that returns your clothes same day at a great price

love it ud83dude0d fast wifi place where you can keep cold water and get cold beers

access to kitchen including fridge

hard to find parking and they do not have a swimming pool

had to change my room because the first one had dead insects in the bathroom an kitchen

pool area is always in the shade, not so good for

limited parking.

everything, including good wifi connection, tasty breakfast and kind personal.

very old rooms no wifi and needs a lot of improvements

room was super spacious, the bed nice and comfortable (for me), and the bathroom came with a spa bath

selection for breakfast, location was perfect , nice pool area, very nice room, great

great swimming pool

lovely pool which is like something out of a wes anderson film

selection for breakfast, location was perfect , nice pool area, very nice room, great

pretty outdoor seating area & pool

the secure on-site parking was a huge bonus

breakfast could be better, the wifi sometimes crashed in our room (108) and there is no windows in the room

hot water wasn't hot in the shower, fridge wasn't cold, bed wasn't comfortable, couldn't use the wifi as it

very kind lady in kitchen for breakfast

very nice pool in beauty garden

the pet-friendly room had a tile floor and air conditioning, which worked well

peggy and peter

we felt like they were unprepared for us in bar and restaurant

lovely pool, charming public spaces, good service and good food

location, room, hotel staff and breakfast is amazing

the architecture and design, pool, shower, rooms all great

we used their spa services once but were a bit disappointed with the quality of the

wifi was sporadic but only very minimally annoying

there was a noisy family with kids who didn’t seem to have inside voices, and the parents were very lax about

it has a bar and restaurant attached with lovely staff and good food

) you can have your meals in the courtyard, lounge around the shady pool or have a drink in the restaurant/bar

a little pricey and the hot water only warm came out. i had a room with a spa tub.

if you request in advance you can also join yoga every morning or book maya spa services

we did have a car and the parking lot is adjacent

convenient free parking

the pool area is quiet and comfortable