private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

views, the bed, the pool, hot tub, food, service

the breakfast was delicious

good wifi too

at the resort was good except the wifi was very weak

we were allowed to use the kitchen downstairs to make food before we left which was amazing

shower was lukewarm and the wifi was slow

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities

wifi for room 303 was not working or atheist the given password didn't work

no ac in rooms, pool wasn t available

wifi was a bit slow and kept dropping out but that may the case for the whole area.

nice to have a pool to swim after a long travel day

lovely pool

large room with balcon quiet at night good place for family with children pool

spa and massage services are top notch

the overall spa experience was amazing too

the spa was a plus

the spa was nice and relaxing, clean and warm

pool/spa area was lovely and we basically had it all to ourselves

surroundings, great coworking, stable internet connection, lots of sitting areas, swimming pool, games, books,

- no kitchen - i was first assigned a room without a free bed - wifi in the dorm is not reliable

free breakfast included in my stay

4 bed mixed dorms were so cute with the walls painted and fireplace look

the room was huge and beautiful and had everything we needed, including pretty good wifi

there is no spa in the hotel. and the low-level massage by an external source

pool hour

location is breathtaking as are the gardens and wonderful pool area

you had to send your clothes to laundry to get them pressed

it s also a great place to take kids

the pool had great views of the lake

beautiful location, breathtaking views. new pool and additional rooms added.

the staff was helpful with setting up a jetski rental for myself to take my kids

there is great wifi throughout the grounds

have loved to use the pool but it was pretty cold

you can hear tv from the bar in the lobby, all conversations

nice garden and own patio and access to spa (paid)

did not try spa at all but nice touch

lively garden, very nice staff, spa services, restaurant

the gardens was beautiful and the spa services were very nice

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

nice pool and gardens

lovely hotel with large inner garden good location nice view on lake from pool and restaurant

the pool didn t seem nice to me

with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a

location, views staff and secure parking.

nice bathrooms and good room service with free delicious guatemalan coffee you can make in small perculators

- room service was efficient, friendly, and affordable

but what really helped us was the kids house, my daughter loved it there

everything! very clean, several activities within the hotel to do with kids.

we enjoyed the food, the jacuzzi, the swimming pool, the view, the kids area, the location and the rooms

very clean. quiet. excellent view of the lake. lot's of parking. 24 hour front desk.

the wifi needs some improvement as well

dirty, the smell was awful, no amenities, no restaurant and no kitchen, too far from the town to walk, yet

spacious room (as there was a bedroom with adjoining kitchen/salon), for an affordable price

the bed was very comfortable and the equipped kitchen was a big plus

for example the pool has a price to use

terrible wifi and cel service

wifi didn t work

our kids (teenagers) loved the family style dinners meeting other travellers

s very clearly mentioned everywhere on their website, but there s only wifi in the common area patio

lack of wifi but also appreciate the opportunity and intention to stay offline and be present

our kids (teenagers) loved the family style dinners meeting other travellers

not the best wifi connection incase you need to work online!

pool and spa great. comfy bed. generous breakfast.

swimming and spa pools both

wifi worked in our room and was not an extra charge

geothermal pool was relaxing after a day of

if you are looking for a place in lake aitlan, do no kids out on staying at this property you will not regret

nice furnished kitchen area with patio

the outdoor kitchen was perfect

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

the pool area is heavenly, the restaurant has really good food, but what really makes this place is the

the resort was very clean, the restaurant was wonderful and the pool bar was phenomenal

the hill to get to the hotel parking lot is pretty rough, not all taxis are able to get there.

we felt very welcome and every morning enjoyed coffee and a wonderful breakfast over looking the lake

professional and friendly staff, lovely pool, huge rooms, great chef

if it's fully booked then residents of the hotel are not able to use its facilities (mainly the pool area, which

breakfast could be enhanced and food menu changed from day to day.

- absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area,

we stayed on the higher level rooms located 150 steps up, near to the infinity pool and jacuzzi

also there are spa treatments like sauna, massages, hot tubs and swimming stops

the location and the swimming pool

wifi

the wifi capacity is not strong enough to stream the music for the bar and also be reliable for guests

the wifi is spot on

breakfast was very good but dinner was really fantastic

there is also an additional bar next to the accommodation where you can eat and drink during the day

jochens cooking and bar skills will please you with the most delicious food including one of the best

the breakfast was spectacular

good wifi, hot water

the views and amenities were super nice especially the bluetooth speaker and fireplace

and the breakfast was sooo good

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

mine even had a fireplace which was a nice touch to a rainy evening one night

room was beautiful and we had a good time at the pool

breakfast was good as well

so beautiful to sit down at the bar and look out across the lake

great for solo travelers - the lakeside bar is fun but relaxed, live music and good food, staff from all over

friendly staff, beautifull location and nice breakfast

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

friendly staff, great amenities like yoga and free breakfast

breakfast is available but opened too late for us since most of the touristic activites start quite

breakfast is provided at a low cost and is delicious

the first one should be earlier so you have time to have breakfast and digest it a bit before the 2nd yoga

there is no breakfast provided and/or available in the morning

the third was a verrry weak wifi connection

spa was not 100% functional and sometimes food would take too much time to arive

stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside

views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and

also my room was right next to a bar that played loud live music until 10pm followed by another 30-60mins of

the bar service was great

truly lived up to its name ud83cudf31 the beds were super comfortable and i also loved the spa style bathrooms

they have a spa although the front desk staff didn t say anything about it

wifi was excellent even up in the room

breakfast was incredibly delicious

wifi doesn't reliably reach the outlying rooms.

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

wifi good

wifi access is very poor but didn't bother us much

location, super friendly owner, private parking space which was included in the price

pool a bit dirty

too bad the rooftop is only used for hanging laundry as it has a great view

wasn't able to get some work done because the wifi didn't work well

room was clean and modern, we didn t use the gym but it s nice to have it, the pool was nice and we enjoyed

the wifi wasn t great

the loud music from the gym next door.

room, clean & well looked after, quieter that the lake front, good kitchen to make breakfast, helpful staff,

therws a gym, nice views, well equipped kitchen, big rooms and hammocks

they even have a kitchen and free drinking water

hot water shower! owner was friendly and spoke english. free wifi.

loads of shops nearby, parking on site

place is very nice, the pool is very good and refreshing and it is very close to nice area of the atitlan

there was no restaurant or pool

the pool and the view

spa was out of action, you had to pay for the sauna

views, kid staff, private boat launch, great location, informational, free kayaks, free breakfast

the wifi was bad, but this seems to be the case across central america

), use the canoes and there is also a laundry service

the hot water was not that hot and the wifi doesn t work that well.