hot water in room not working until the last day, but we were offered free spa treatments in apology

there are millions of places to go and party and have kids run around

kids pool could do with some shade

kids pool could do with some shade

there are millions of places to go and party and have kids run around

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

to spa is paid and expensive even without massage or therapy services

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

is only one restaurant for breakfast and lunch, and the three days of our stay the food was always similar in

no bar at the beach or service at the beach

great infrastructure and environment. great fruit diversity on the breakfast. friendly staff.

entertainment!!!!! swimming pool!!!! location!!

best kids area is located at maya colonial

breakfast is terrible, little healthy options and lots of junk food

booking needs to specify the age of the kids so that the kids are charged properly.

the hydrotherapy spa was excellent

i heard the spa is amazing, however i didn't know in time to check it out myself

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

i like the spa and de convention center

lunch buffet by pool was bad and almost never replenished

the spa available was great went almost every day for the aqua therapy

the shared airport shuttle may be included but it is horrible

breakfast til late night room service the foods offered were varied and delicious

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

plenty of lounge chairs by the pool and on the beach

the spa is a must

the spa staff where excellent as was everything in the spa

suites, gourmet all inclusive by karisma but we were placed in the tui sensimar seaside suites & spa which we

clean, friendliness of staff, spa treatment, excursions

the spa was exceptional!

spa is wonderful

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

the place is clean and the spa is very nice

minerve helped me reserve my spa experience

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

casino mall roller coaster spa and bars other than pool bars all closed

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

it was a great hotel with a lot of options. the kids had a blast. the food was pretty good.

breakfast buffet with omelette station and a variety of food cultures

we had a premium room for 2 adults + 2 kids, and we could barely fit

we also enjoyed our spa time

the u spa was one of the best massages i have had by far

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

we travelled with kids and their faces on arriving in the reception were worth the cost

kids loved the barcy water park & playing at the beach

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

the food was great, spa was amazing and the room was perfect

spa treatment is an awesome too

cost for using the spa

the kids club at the beach could have been better.

kids club, worse i have ever seen

kids club, worse i have ever seen

the family selection is ideal for family with kids

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

4 hours later and 3 more trips down there we finally got them and the kids could finally go to sleep

some employees at the bar area where very rude and disrespectful.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

very noisy as we were close to the bar and families in our building. food could be better.

the breakfast buffet was fair,

but easy to get around by frequent golf cart service

abigail, a host at the breakfast, lunch, and dinner buffets, was absolutely top notch

the water park was just a couple of not very exciting water slides

service sucks , room service and rooms , are terrible.

swimming area on the beach man maid made by a small reef and also the warm spa near the

our jet spa hot tub on our patio did not work

and proximity to beach some ( few) of the staff were nice and customer focused parking close to hotel ( but

great gym

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

all spa services are extra cost including sauna na s steam room

spa was really good

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

the pools was immaculate and spacious

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

somethings you had to pay like the spa area

the rooms are very spacious and i really enjoyed the grounds

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

spa was our favorite destination

property had great food and amenities - their gym and spa was high end

spa was very

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we

views by ocean, bar great by ocean

all the staff and the kids pool aérea

it s quite loud, especially the family pool which is pretty bad

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the food was great. the pool area was amazing. the kids classes were great

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the room mini bar is fully stocked every day - with water, nothing else

evening entertainment is fun - there were theatre dance shows, a few beach parties and a pool party

spa facilty is awesome, great service

found spa packages a bit pricey

louanne from the spa was wonderful booking treatments for my daughter and i

the spa team

the cove, the lazy river was nice, shows where nice spa was really nice food was good room was

even the spa, only were able to book massages for the last day of our stay (several family members wanted

restaurant team, vacation planners and spa team are very well trained and polite

spa is also overpriced at $230 for the cheapest facial

gloria from room service was probably one of the rudest, condescending people i ve ever encountered

restaurants all inclusive with good food, rooms are ok with great room service, good food around the pools,

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

the staff was amazing especially the entertainment team. the rock spa is a must.

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

the wifi was solid as long as we stayed inside

spa price gouging

the spa felt like a dream and was worth every cent

spa is absolutely stunning and

we also found the spa treatments very expensive, so didn t take advantage of

the spa is a bit pricey and they escort you through each spa facility.

we did have to fight to get the tv and phone working - it was sorted and we did get 50% off our spa treatment

facilities, good restaurants, nice entertainment, spacious, excellent staff

staff was not great at handling an issue - i facial at the spa (us$85) was charged to my room and under my name

spa dauphin pool

the service and staff were very helpful and friendly the massage at the spa was unbelievable

all the pools had entertainment

with a la carte restaurants, the resort is big enough to never filling overcrowding at the pool or beach

however, they had closed the casino and didn t offer room service because of covid

overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge

- the hotel is too big for its own good as you have to waste time waiting for golf cars to drive you to the

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

the spa is incredible, and highly recommend

the breakfast was probably the best food at the hotel

breakfast was excellent

there is also a nice gym to burn those caloroies

reyna at the spa did an amazing job with the massages

massages at the spa were amazing

was nice ariel gonzales was super informative alfonso was nice as well, the spa hortencia and kenya were great

the spa staff were all amazing

big and beautiful, kids friendly.

paying for spa entrance

the spa is exceptional

the spa wow best experience of my life please spend that money and book a massage you won t regret

we treated ourselves to hydrotherapy at muluk spa - a dream

we stayed in the spa house (casa de la paz) which was

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is

private villa was amazing , very comfortable. love the pool area with very chilled music .

any means as its an eco friendly place and its in the jungle so i understand it happens, also the wifi barely

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of

many mosquitoes, their wifi was down, personal pool wasn't clean, and with the summer heat, no ac in the afternoon

the breakfast buffet was great with lots of choice and space for our big family

the massage at the spa was very good.

the phone in our room never worked, we tried to order room service a few times and gave up

and plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were

adult only areas still had kids around even though the signs clearly designated the adult area.

my trip to the spa was quite refreshing and relaxing

it would be nice to have a bit more shade at the main pool.

beach and pool accommodation. food was great. everything close

pool kids club buffet cozumel the animals

only a/c's areas (outside of some of the a la carte restaurants) were my room and the sports bar next door

location, friendly staff, large spacious comfortable rooms with mini bar (all included), large swimming pools

beach, pool and activities were fun but the food is pretty bad

the landscaping, proximity to the beach, the pool and food options.

lots of pool room

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

we had a spa and the ladies were great

i didn't like that there were so many kids while adults were drunk and trying to enjoy themselves

adult pool cleanliness sport bar cleanliness

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our

no nice bar to hang out at

the room is not free -no drinks in the minibar -salty water in the bathroom -small jacuzzi in the spa -poor

later i scheduled a massage at the spa

spa in pool area wasn't heated and also closed very early

would be nice if they had a jacuzzi at spa

i mean the pools are perfect for the kids, they are not dangerous, but i feel more comfortable with life guard

resort is lovely, very spacious, beautiful grounds and well laid out

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

bathroom a little old, spa has no sauna, and small

spa massage at maya sister hotel very good

y luis bartenders - luis, manuel, y roberto breakfast and lunch -

pasta station in the buffet room was good and generally offered a good selection especially for kids

gym well equipped

about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked

they should review the spa offers from europe and consider improving their owns

spa was nice

the mayan massage at the spa was so great they have very good deals , request melecio or rebecca best masseuses

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

some of the equipment in the spa didn't work

the spa and the fact that the building of the hotel is rusty and not refurbished.

we wanted to use spa only 1 sauna was working, cold water in the pool and jacuzzis not working

location if you apreciate a relaxing quite atmosphere breakfast exceeded expectations amazing spa facility next

aso needs up to date info about the resort in every room, currant lunch menu with prices, cost of spa with and

we used the spa for a swedish massage, it was amazing

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

to start our room wasn't ready thenow the mini bar was never stocked properly the room had a loud noise that my

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

pool volleyball games were great fun and got us talking to other guests

in-operative shower had glossy tiles (nearly fell) food - daily special was at best warm salid bar was best

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

toilet paper, had to go to the gym next door

pool area is the highlight of the hotel

the place in general is rather strange-- it is built around a long skinny pool

were very pleased with the kitchenette: fridge, microwave, toaster, coffee maker, blender & stove top burners

the underground parking garage is great