the spa and grounds are beautiful

we keep coming back to this resort for it's safety, food and entertainment variety , spa services , and sheer

spa price gouging

i am pregnant i would have liked the choice of having a pregnancy massage at the spa however they didn't have

the staff made our stay so relaxing, the spa is amazing and the snorkelling is definitely worth doing

staff was not great at handling an issue - i facial at the spa (us$85) was charged to my room and under my name

spa dauphin pool

facilities, good restaurants, nice entertainment, spacious, excellent staff

the service and staff were very helpful and friendly the massage at the spa was unbelievable

we did have to fight to get the tv and phone working - it was sorted and we did get 50% off our spa treatment

water park is a tiny area for young kids

however, they had closed the casino and didn t offer room service because of covid

we upgraded our bracelets when we got to the property to have access to all bars, pools, and buffets of all 4

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and

the kids waterpark it's a plus and the server basilio may from the main buffet kukulkan it's great in

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

the spa is incredible, and highly recommend

the kids club was probably the best thing about this resort

the breakfast was probably the best food at the hotel

there is also a nice gym to burn those caloroies

the spa team

all-inclusive experience at grand sirenis resort and spa

the cove, the lazy river was nice, shows where nice spa was really nice food was good room was

louanne from the spa was wonderful booking treatments for my daughter and i

sirenis riviera maya resort & spa is a very extensive complex that offers a lot of attractions

spa was our favorite destination

the rooms are very spacious and i really enjoyed the grounds

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

property had great food and amenities - their gym and spa was high end

the infinity pool was our favorite hang out spot and the spa was also quite impressive

all spa services are extra cost including sauna na s steam room

spa was really good

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

the sports bar, but be prepared to wait an hour for your food), there are some charges related to room service

the staff they were very kind with us. the room was very great, very spacious excellent pool.

there was only one pool available until midnight, the other ones closed at 6pm

the pool was clean and huge

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

breakfast was good,lunch was good

breakfast was good

pool, location, food was all good

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

too big and only few golf carts

little kids club near the beach was underwhelming

cost for using the spa

- you would get the same food every where at the property, from room service to buffet to restaurants

the family selection is ideal for family with kids

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

the spa was also beautiful and our services very relaxing

staff, pools, service, local host, room, room service, spa tub, views, design and decor

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

spa treatment is an awesome too

great location the staff is just amazing antonio from the drifwood bar the people from the spa everyone was

the spa staff where excellent as was everything in the spa

suites, gourmet all inclusive by karisma but we were placed in the tui sensimar seaside suites & spa which we

the spa was exceptional!

should have known since it s mexico that everything needs to be bargained, including even their spa and gift

the spa available was great went almost every day for the aqua therapy

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

breakfast til late night room service the foods offered were varied and delicious

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

breakfast til late night room service the foods offered were varied and delicious

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is

pool needs heater

the natural pool was a highlight for us it s the perfect place to relax and cool off

wifi and phone signal rly bad. was bit difficult to drive there

floating breakfast is an amazing experience

hot water in room not working until the last day, but we were offered free spa treatments in apology

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just

more food options little music in pool area the sargasso

there are millions of places to go and party and have kids run around

pool could do with some shade

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

to spa is paid and expensive even without massage or therapy services

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

training, they don t know were certain things and even one told me that they doesn t have wifi

- one night i asked for a martini at the main lobby bar and they served it on a small plastic cup

room service was almost non

wifi was good throughout resort even on the beach

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

best kids area is located at maya colonial

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

the hydrotherapy spa was excellent

i like the spa and de convention center

i heard the spa is amazing, however i didn't know in time to check it out myself

beautiful grounds. the pool, the beach, the restaurants. all tastefully done.

casino mall roller coaster spa and bars other than pool bars all closed

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

childrens' pool was exceptional

we much rather have door from the snack bar by the pool or room service

we much rather have door from the snack bar by the pool or room service

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

the place is clean and the spa is very nice

spa is wonderful

minerve helped me reserve my spa experience

at the beach's buffet were excellent, and so were the staff at the kids club (which they call barcy club)

we also enjoyed our spa time

the u spa was one of the best massages i have had by far

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

the pools are great and have swim up bars

kids loved the barcy water park & playing at the beach

our jet spa hot tub on our patio did not work

swimming area on the beach man maid made by a small reef and also the warm spa near the

the pool area is superb, there is also a plunger bar and restaurant designed in tasteful japanese style serving

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

breakfast is a buffet, weekday was american but we were offered switch to pancakes for the kids which was very

spa was very

all the staff and the kids pool aérea

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we

the beach was lovely and the hut bar with the swings

it s quite loud, especially the family pool which is pretty bad

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

pool should be adult pool at least

annoying that many guests get up early only to leave their towels on the sunbeds next to the pool

the kids run wild and jump in the pool splashing everyone and their drinks, parents don t say

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

even the spa, only were able to book massages for the last day of our stay (several family members wanted

spa is also overpriced at $230 for the cheapest facial

restaurant team, vacation planners and spa team are very well trained and polite

one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don

great service from bar stuff

the spa was beyond everything i expected!

not enough variety of food for breakfast and lunch. spa services too expensive.

i enjoyed 2 spa massages while i was there

spa treatments were fabulous

the spa is frequently pitched

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

the staff was amazing especially the entertainment team. the rock spa is a must.

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite

the breakfast is included and great (coffee + fresh fruit juice + pancakes/avocado toast/ granola)

expand a bit the breakfast options, although the ones they have are delicious and high

great ac and wifi

if you are sitting at the pool it is if you are laying middle in the jungle

the wifi is strong throughout the entire vicinity

wifi did not work in the rooms, only garden

pool, gym , very nice place to do yoga and possibility to use sauna and ice bath with extra

the room was nice, wifi was working perfectly

there is car parking

decorations and relaxed ambience, swimming pool for the guests and proximity to the nature