our jet spa hot tub on our patio did not work

swimming area on the beach man maid made by a small reef and also the warm spa near the

music a little to loud from the pool area

it s in a gated community with a golf course

and proximity to beach some ( few) of the staff were nice and customer focused parking close to hotel ( but

spa was very

i had to take my kids to a different beach so they could play in a clean beach area

it s quite loud, especially the family pool which is pretty bad

all the staff and the kids pool aerea

we order room service which was and we sat down at three different restaurants to eat

we especially liked the mexican restaurant and made use of the option of using the pool of the neighbouring

evening entertainment is fun - there were theatre dance shows, a few beach parties and a pool party

there are not enough pool chairs, so it's a fight to get one

pool should be adult pool at least

the kids run wild and jump in the pool splashing everyone and their drinks, parents don t say

restaurant team, vacation planners and spa team are very well trained and polite

even the spa, only were able to book massages for the last day of our stay (several family members wanted

spa is also overpriced at $230 for the cheapest facial

breakfast sausages and bacon just the way i like them (little detail, i know

were that the pool loungers filled up quickly, but it was easy to pick your spot on the way to breakfast, and

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

the staff was amazing especially the entertainment team. the rock spa is a must.

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

the spa was ok, but definitely not as grand as i expected considering i had read on the website that it

the pool area was vibrant but relaxing at the same time and there is so much space

we also enjoyed our spa time

the u spa was one of the best massages i have had by far

i missed a 40% off on a massage from their spa (spa is amazing by the way) because the girl at the booking

there is also an adult pool which was superb too

pool area is great for kids

casino mall roller coaster spa and bars other than pool bars all closed

the spa was complimentary for us and again i stood in line for my appointment and the man serviced ppl

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

wifi was $30-$40 during my stay

we much rather have door from the snack bar by the pool or room service

the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

spa is wonderful

the place is clean and the spa is very nice

minerve helped me reserve my spa experience

more than 50 people in line for breakfast had to cancel my breakfast and went outside to have it

i heard the spa is amazing, however i didn't know in time to check it out myself

the hydrotherapy spa was excellent

i like the spa and de convention center

any extra activities or coupons suppose to be included at check in or full details about premium spa benefits

of things to do for adults & kids

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the

wifi was good throughout resort even on the beach

no wifi except in the awful mall - and even there only restricted day time hours

the choices of restaurants, the food, the comfortable bed and the exercise classes by the pool

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

i did not like there was not an adult only hydro therapy spa and that other people could book in just to use

we got massages at the spa and the spa rooms where beautifully decorated and the therapists where great

to spa is paid and expensive even without massage or therapy services

it is open from 7-6, but if you stay at the adults only you have access to the other buffets that are open

adults only site is quieter, but transport to other aspects of barcelo becomes a challenge during

hot water in room not working until the last day, but we were offered free spa treatments in apology

pool could do with some shade

there are millions of places to go and party and have kids run around

after a long flight with kids, at a property of this caliber, service is really trying to accommodate, not just

more food options little music in pool area the sargasso

the spa available was great went almost every day for the aqua therapy

vegetarian choices are limited shade next to pool is rare

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

the shared airport shuttle may be included but it is horrible

should have known since it s mexico that everything needs to be bargained, including even their spa and gift

clean, friendliness of staff, spa treatment, excursions

great location the staff is just amazing antonio from the drifwood bar the people from the spa everyone was

the spa was exceptional!

the spa is a must

staff, pools, service, local host, room, room service, spa tub, views, design and decor

the food was great, spa was amazing and the room was perfect

spa treatment is an awesome too

the spa was also beautiful and our services very relaxing

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

cost for using the spa

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

the water park was just a couple of not very exciting water slides

and their system of golf carts does not attend the needs of everyone

the pool was amazing (though if you're under

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one

the kids club and pools were just as pictured and really beautiful

the buffet food including the 24 hour sports bar was almost as amazing as the a la carte restaurants

center was good with equipment for all sports, though some facilities needed a repair (ex: mini golf)

also we need more pool towels and more space near the pool

very disappointing that the natural pool on the other side was closed off for palladium clients even though it

spa was really good

all spa services are extra cost including sauna na s steam room

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

gym facility was well equipped, clean and staff very polite

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

the infinity pool was our favorite hang out spot and the spa was also quite impressive

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

spa was our favorite destination

property had great food and amenities - their gym and spa was high end

the rooms are very spacious and i really enjoyed the grounds

spa facilty is awesome, great service

sirenis riviera maya resort & spa is a very extensive complex that offers a lot of attractions

the cove, the lazy river was nice, shows where nice spa was really nice food was good room was

the spa team

all-inclusive experience at grand sirenis resort and spa

massages at the spa were amazing

the spa staff were all amazing

reyna at the spa did an amazing job with the massages

was nice ariel gonzales was super informative alfonso was nice as well, the spa hortencia and kenya were great

the rooms and the beach the pools

we keep coming back to this resort for it's safety, food and entertainment variety , spa services , and sheer

the spa is a bit pricey and they escort you through each spa facility.

i am pregnant i would have liked the choice of having a pregnancy massage at the spa however they didn't have

spa is absolutely stunning and

spa price gouging

80 minute massage you can get for each person that attends at xcaret park (not the onsite spa muluk) definitely

the spa is exceptional

the spa wow best experience of my life please spend that money and book a massage you won t regret

we treated ourselves to hydrotherapy at muluk spa - a dream

paying for spa entrance

the breakfast buffet was great with lots of choice and space for our big family

the massage at the spa was very good.

for lunch the festival buffet or the snack bar seems to be only options; the buffet is huge and can be a bit

plenty of places to get it, entertainment, the beach was clean, plenty of beach chairs, the kids pools were nice

so many pools, great for kids with a water park, food was fabulous and so extensive

my trip to the spa was quite refreshing and relaxing

as a family with a 2 and 6 year old we were located very close to the theatre and bar which was loud when trying

the food was great, the drinks delicious, the pools warm and the ocean was crystal clear

always spots on the beach and around the pool to sit anytime of day

kids club was not not so good, pretty bad organized, very few kids compared to the size of the

location, friendly staff, large spacious comfortable rooms with mini bar (all included), large swimming pools

the landscaping, proximity to the beach, the pool and food options.

also the main pool was missing a few floor tiles and my friend cut her foot

lots of pool room

ac, broken flush from toilet, broken socket, noisy fridge, leaking toilet, broken shelf, mini bar was still with

we had a spa and the ladies were great

wifi does not connect to netflix and very poor in live streaming events such as games

were not exting considering that it was christmas, not kid friendly i had a 18,16,11,1 year old kids with our

adult pool cleanliness sport bar cleanliness

the pools

later i scheduled a massage at the spa

would be nice if they had a jacuzzi at spa

spa in pool area wasn't heated and also closed very early

the room is not free -no drinks in the minibar -salty water in the bathroom -small jacuzzi in the spa -poor

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a

facilities, good restaurants, nice entertainment, spacious, excellent staff

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

spa dauphin pool

the spa and the masseuses were fantastic too

staff was not great at handling an issue - i facial at the spa (us$85) was charged to my room and under my name

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

the chairs at the main and spa pools were very comfortable, but the beach chairs and the chairs at the other

resort is lovely, very spacious, beautiful grounds and well laid out

concierge service was difficult to find/use, which made making reservations at the restaurants or spa difficult

bathroom a little old, spa has no sauna, and small

spa massage at maya sister hotel very good

although there were families and kids, it was easy to have some peace and quiet

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside

pasta station in the buffet room was good and generally offered a good selection especially for kids

the whole property is a good size - not too big - so the kids (teens) had the run of the place but could always

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

they should review the spa offers from europe and consider improving their owns

spa was nice

the mayan massage at the spa was so great they have very good deals , request melecio or rebecca best masseuses

the spa is delightful: the 4 elements massage with hot stones was amazing

pool bar closing at 5pm

snack bar was my favorite place

the kids club and family friendliness was impeccable and my daughter loved it

the bahia kids club was amazing

the kids and teens clubs are amazing

location if you apreciate a relaxing quite atmosphere breakfast exceeded expectations amazing spa facility next

the spa and the fact that the building of the hotel is rusty and not refurbished.

room very spacious and the spa services was excellent, i had the best massage

aso needs up to date info about the resort in every room, currant lunch menu with prices, cost of spa with and

spa treatments excellent

we used the spa for a swedish massage, it was amazing

this hotel offers great service and excellent buffet breakfast. will definitely return!

we booked a basic garden view room but they gave us an amazing ocean view suite with a kitchen, balcony and

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

the spa is incredible, and highly recommend

starting with the very friendly staff, the stunning common spaces, pools, restaurants, spa and of course the

pizza arrived it was the incorrect order, extremely small in size more so should have been in the kids menu &

but the coffee could definitely be better for breakfast, it s a little weak and bitter

food in main pool restaurants is super tasty, room service super fast

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

great pool area, very good restaurants, great staff. nice rooms

gym was excellent

in-operative shower had glossy tiles (nearly fell) food - daily special was at best warm salid bar was best

also there was many people slip on the pool area due to

the gym also didn t have ac which is not ideal

the place in general is rather strange-- it is built around a long skinny pool

room had fully stocked kitchen and washer/dryer for clothes

location just 5 blocks away from 5th avenue gym and sauna included comfortable room friendly staff clean

the pool is amazing! the room was beautiful and clean.