breakfast and staff very good. attention very good

the breakfast on the terrace was great and we had the pool to ourselves most of the time

the breakfast on the terrace was great and we had the pool to ourselves most of the time

one additional suggestion: more wifi router as we were having difficulty to connect to wifi at some spots

great view of lake, and the breakfast was fantastic

spa is not included which was kinda a big disappointment for us

spa facilities were not what we expected, but perhaps our expectations were out of line.

tv should be updated and i had to work and the wifi was a bit slow.

wifi didn't work

they forced you to buy from ther overpriced bar at the pool

service was excellent, all staff were very friendly. the spa is the hidden gem here.

no wifi in the rooms

only one bar was open!

also parking was limited at night so we had to park off

old gym equipment, far from lake

they have created a large lush tropical garden in the middle of a golf residential development

the pool is not heated

are 3 things i didn't like: the swimming pool is really cold so as the outdoor jacuzzi

the spa has great services and their massages are truly repairing

main pool only opens friday through sunday

property was beautiful! staff was friendly. pool was great. 10/10

surroundings and pool area

the gym is really not a gym but a bunch of old equipment thrown in a dark room

the pool ., the garden., everything outside the room

grounds were fantastic, so clean & well maintained with swimming pool

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

pool where swimming classes are not held daily felt like heated water, very relaxing

spa is amazing

the spa offers good massages and they offer yoga classes and ceremonies

facilities are great, food is good (a little bit pricey) but the spa is excellent

swimming pool, cleanless

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

spa and breakfast were amazing

happening, staff was focused on bigger ticket guests, even though my friend and i purchased 5 spa treatments

beautiful location , amazing pool and great breakfast

the swimming pool is simply amazing and the water temperature was perfect

lovely swimming pool

breakfast was very good and the food was delicious

the way they have the fountain and pool

wifi didn't really reach my room so well

also the pool was nice, breakfast amazing and the room was very clean

included breakfast is awful : soggy chilaquiles and if you want an egg you have to pay extra

breakfast

i was surprised that we didn't get the breakfast included as any other stay with holiday inn

hotel for a short stay with family, restaurant with good variety of food and good buffe for breakfast

pool and brunch on sundays

our room was clean and we loved that there was 24/7 room service available

nice bar - no bartender

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

wifi didn't reach my room

wifi was bad

great pool and restaurant with very landscaping

loved the swimming pool

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so

the building and location and pool.

i got a very nice massage while i was there and spent some time sitting by the pool

breakfast and the breakfast environment is really good

pool was a bir run down, with little space to sit

breakfast was wonderful and the restaurant area flowery and beautiful

the pool was dirty and covered with a tarp

in every way: location, value, nice breakfast and can not say enough about the friendly, helpful staff

the only complaint we have is the outdoor spa was dirty. this was 9:00 am.

time of the bar was a bit to early and no mini-bar

with a drink at an open space, restaurant terrace, pool side, etc there is no restaurant, bar nor room service

has it all, the grounds are beautiful, the food is great, and the room was comfy and clean, the pool was warm

hotel was fabulous, especially the gardens and secluded pool areas