the pool and spa was clean and at a comfortable temperature

excellent hot breakfast, comfortable beds, nice-sized pool, only a mile from the subway station

laundry for the guest is close on 10pm...

and the wifi was kinda going on and off at times

this was perfect, the breakfast was incroyable and the room just perfect!

description said there was a spa and sauna but could not find it

we were close to our gym and lots of different amenities

late at night - and parking in the very back is a far distance if you are carrying suitcases and kids

the kids loved the swimming pool the outdoor and the indoor. and the staff were awesome.

laundry facilities are also adequate

wanted a spa getaway but the spa is under renovation and the site unfortunately did not relay this

excellent spa alas one has to

when i went to spa at around 6:30pm, it was closed already

the pool..

staff was extremely friendly and the food at the bar was good and convenient

pool and hot tub were acceptable but the sauna elevated it to a spa like feel

the hot whirlpool spa was 103 and the sauna was over 80 and sat on my towel while wringing out my bathing

only negative thing is there s no room service because of covid and we have to go reception desk for extra

there was no room service and we stayed for 3 days. expectations were not set while checking in

the pool is open from 6:00 am until 12:00 am which made my kids very happy

wifi. sofa bed not very comfortable.

thankfully, i don't have kids, otherwise i would be really concerned for their safety

will be fantastic once the reno on the restaurant pool and gym are complete

room service hours unpredictable, no info

hotel renovations is lovely, the easy access off the highway is appreciated, lots out parking which is well lit

it was recently renovated and very clean :) the hotel has a starbucks, spa and gym open late ~ can't go wrong

spa bath was hard to use spa bath was very loud tv is pretty old can't watch any streaming apps on

food was great, had a nice pool

not enough parking space especially, when i returned to hotel on saturday evening.

caters to sports teams so it was a busy lobby with parents-and kids who were just hanging out when we checked

gym spa breakfast in sheraton

was great, my kids were able to swim and enjoy the cool breeze with the balcony door open

tv , the beds and pool . also the location

the only odd thing is the kitchenette suites, have a microwave and full kitchen cabinetry, but no crockery and

good pool and bar area

fact the swimming pool was shut was a bit of a bummer for my son but it was only a minor

wish there was a coffee bar or breakfast included with the price

hold bar in shower-could be dangerous bathtub surface very slippery also dangerous cleaning staff did

they should ve room service like food and all

the wifi is a bit weak.

coin operated laundry with clean washers and dryers, an indoor pool and gym

receiving an upgrade to a room with separate bedroom because we had kids.

friendly and very competent

the place is pet friendly

was great, no charge for late check out

enjoyed pool and spa facilities

the spa is always phenomenal

the spa area and the pool

property, extremely attentive staff, loved the chic bar downstairs and the spa is lovely

one small recommendation is to think about building a finish sauna in the large spa area.

spa available and some nice stores to check out as well

room service was also not good

room size, staff initially did not want to allow for late check out so bad attitude

the gym was closed (i believe for renovations)

staff were all very welcoming ,the breakfast staff and chief chef were outstanding in the food ,service and

information in the room on the spa was incorrect and listed the couples massage as $250 when but when we got to

amazing location pool and spa nice bar and nice restaurant room valet service good

food was amazing, spa was quiet and pool was so warm! beautiful lobby and very nice rooms.

great spa and amenities

spa was good value and great service

we were offered a late check out with no issues and we able to leave our bags in a room on our checkout day so

with my son, and i asked for a late checkout due to multiple medical appointments at sick kids

breakfast was fantastic, something to

and room service staff good too

the self service laundry was free, it took forever to dry our clothes

there wasn t availability in the spa unfortunately

the spa is great

design, atmoshere, breakfast, comfortable beds, fitness center, location

room service equally disappointing - really oversalted pastas

also the fact that there's no pool, at that price for a stay id except more amenities

room was very spacious with a lovely balcony, bathroom was incredibly large with a huge bathtub with a variety

i love the spa like atmosphere. it s very relaxing and the staff were friendly.

a uniquely decorated, spacious room with a comfy king sized bed and an oversized chair and ottoman to relax

the spa is a lovely addition to the stay even without getting a treatment

also to have spa and gym only for women was a bit strange policy

everything, the location, food, staff, pool, spa and sauna. basically, everything... was great.

spa like area of the pool and sauna joined to the exercise area and upper breakfast lounge

gym .. there were treadmills that needed servicing

gym pool sauna

have a family zone that has an arcade , swimming pool , laundry , and a play area for younger kids

from eaton centre, nice resturant around the corner in the same building , not to far from sick kids either

wifi was great

in at 2330 - sofa bed not made for our kids (at $900 for a one bedroom apt - would expect this to be made - one

extremely limited room service, but the room inexplicably had a kitchenete

a suite with kitchenette as travelled with young kids we asked for dishes and some cleaning agent the person on

wifi was unreliable

the laundry room was a great bonus

wifi was fast

kitchen facilities great from cofe machine to glases, two pots, washing mashine for clothing and

few things could have made my stay even better: - upgrading the gym equipment, maybe with more of a focus on

no stove in kitchen 2

it has a shower/ tub, a little kitchen with microwave and small fridge

the room service was among the best i've experienced, considering i stay in hotels 5-6 times a year

wifi is bad, cannot watch videos

while they have the same warm front desk hospitality and big rooms with kitchenette, i miss the complimentary

my grand kids enjoyed the pool and we enjoyed the hot tub

after my kids complimenting them on the breakfast they then gave us free cookies to the room

i liked the daily cleanup service in the room, the gym was nice and i liked that it was stocked with water

gym is on the top floor of the building with a nice city view and next to it is a swimming pool

affordable, friendly staff, brilliant gym, didn t try the bar/lounges but they looked super inviting

appreciated the doggie gift bags and no additional pet fee

clean. spacious room. good wifi. great location near u of t campus.

kids wished for a pool.

great location, amenities. fantastic breakfast.

good gym

everything was perfect ! my wife had a facial in the spa here and loved it too !

at the front desk was phenomenal julia from the spa was amazing the boys at the front door were

absolutely perfect 5 star hotel. great gym. excellent spa services. rooms are tops

about what the different accommodations the hotel could provide( cafe, bar, dining room, spa, gym, etc

room service, spa and restaurant were amazing

see above comment. better parking breakfast availability pool/spa options

hot tub or spa would have been nice!

was only $40, location was great, an uber to the scotia bank arena was only $10, they have a pool, rooms were

very helpful for amenities and providing us with maps and important sites to visit also a room service staff

i did have breakfast one day and it was fine

spa not available until the weekend

i didn't get a chance to experience the spa or the lounge, but i hear they are both

staff was excellent, they offer valet for a fee onsite restaurant and on site spa

spacious room with a small kitchenette and good size balcony

view wasn't nice, the restaurant and spa are barely ever open, the construction near the hotel entrance was

the pool was too small for exercising but very good for relaxing along with the spa next to it

the pool and spa was a great way to relax after a busy day sightseeing

front desk excellent had a smooth check inn room service staff also very good .

a couple of restaurants and a bar directly across the street

once checked in we was unable to connect to the wifi and we needed to work, so had to call work to report the

we also spent the day at the spa ad it was perfect

moreover, the service we received at the iridium spa and at louix louis was wonderful, i recommend the breakfast

like to see ice machine on each floor as well as vending machine for soda & juice steam room in spa would be

additionally, the pool and spa facilities were poorly maintained and poorly designed, making the experience

on the corner made it difficult to go in, and their aren't a lot of recreational places to go for kids in the

supplement for the restaurant on the top floor (ridiculously overpriced) spa wasn't working rooms are ok but

also the spa associated with the sheraton is a total disaster

we made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys

we asked for a microwave, and we used the room service from the restaurant downstairs once - both times our

we are travelling and needed a laundry shop

we unfortunately did not get our spa appointments because they were already booked up

customer service lovely clean hotel excellent facilities spa , pool and gym location downtown

around the pool were a really great feature, and the moroccan-inspired relaxation area in the spa struck a

time of arrival; any spa or special trips etc

massage in the spa was great but overpriced in my opinion

i loved the essential oils pods you could insert in your shower for a spa feel

gold experience breakfast was wonderful

individuals were so kind and accommodating from the happy hour service, to amenity booking to the breakfast the

the gold experience room service had us waiting one hour for coffee pods ice and sugar

everything was great except for the room service

the pool and spa and the location was key

the location was amazing and the hotel was excellent nice staff and great pool and spa set up

i was looking forward to using the pool and spa but it was temporarily closed for upgrades and maintenance

clean rooms, great wifi, kind staff, perfect location

ordered food outside the hotel coz hotel kitchen was closed

the gym has everything you need

the pool and spa area

pool and spa area were open and airy , very inviting

you walk out and you have a kitchen and dining area

the breakfast buffet was overpriced and the service was very slow.

room service was top tier

the spa is to die for

it was exactly what was needed walking distance to attractions, excellent spa accommodations, excellent decor

spa is good also

didn't have much time to enjoy their spa and other services.

the spa is probably the best in toronto with everything you could ever need, massage, sauna, steam bath

spa was too busy

the steam room, pool, and spa facilities were exceptional. staff is knowledgeable and attentive

there was a stylish restaurant and a spa available

no vending machines on floors. only in room bar fridge..one can of pop $5

the gym

noisy spa and the swimming pool was extremely noisy from children diving and screaming constantly

the bed was very comfortable. and the spa tub was amazing.

we enjoyed the view from the spa bath tub

of hotel wasn t good guest and room services very bad and took time swimming pool and spa and gym very bad

the spa bath was fantastic

the house was very cold and there's no smart tv. plus the wifi isn't fast enough.

wifi did not work for our entire trip

calls to reception went unanswered no explanation on how to get in after hours, or how to access wifi or how

wifi information was no where to be found in the booking emails, or in the suite

it must be added to the description of the accommodation that lobby wifi will be informed as soon as a booking