i did however wipe down the surfaces and the spa tub due to my personal preference

for a spa room that didnt exist

we also booked a spa room for the extra price and unfortunately you cant have the jets on and light off at the

we had a spa tub in the room

swimming pool, hit tub too small

especially the two pools (indoor and outdoor) on steamy summer day, jacuzzi and small spa area

but u were still able to get a shower but it could be like a spa like experience if they upgraded their shower

bar was very busy, understaffed and the bartenders were somewhat rude initially

i know it was explained as covid related - room service still not available

100 dollar hold for each night for incidentals but does not have room service at all, so i'm not sure why this

pool and spa nice,

the restaurant and bar staff not so much

see above. also, parking was at a premium. evidently a sign of success.

the pool and hot tub were not working.

we recieved a river view and early check in as requested before arrival

only downfall is the pool and hot tub were down again

the kids enjoyed the pool

everything was really great but the kitchen was a little dirty when i first arrived.

kitchen was dirty, there were several lights out in the room, the kitchen equipment was very poor

everything! pool needs to be heated

the pool and spa were closed

my spa tub was dirty and broke

pool was way over chlorinated- my youngest son has rash all over his skin and it bleached out my kids' shorts

the free breakfast bar was very nice as well

we came here for spring break for the kids to be able to swim

on line it said there was a spa tube when in fact there was faults advertising

com website there is an error saying the hotel had a spa tub

four days, we could never get our phones or laptops to connect to the hotel wifi

and great breakfast every morning

breakfast was great

overall it felt a bit run down and outdated. hugh potholes in the parking lot.

breakfast good, parking good, met all expectations so we stayed again on return trip

breakfast was perfect

this was very embarrassing & also racial profiling especially in front of my kids & my grandkids that are

were very disappointed that the pool was empty

clean, comfortable sleeping, large tv channel selection,well lit parking lot, close to everything, courteous

ample parking

loved the pool for the kids and staff was awesome. the club was the best!

room service came knocking loudly at 9:30 am and opened my door before i had the chance to make it

parking

the pool area is amazing and so is the backyard

check-in i was charged an exorbitant $80 pet fee for a 1-night stay- much more than i've ever had to pay before

restaurant and bar are convenient!

for visiting hiram college; hotel has a bar & restaurant (very important

the hotel had a cozy atmosphere and had plenty parking.

we also booked spa treatments and they were fabulous

it was a peaceful experience overall, and extremely convenient to have the spa and restaurant all inside one

steps up and down to the rooms and spa services .

the spa and the experience was pretty great

easy reservations for spa services

parking lot was bad

decent breakfast, neatly maintained rooms

the pool has been out of service and there was no indication of this on the booking

parking lot wasn't salted and it was very icy which could be expected due to ice storm but could

were roaches and bed bugs in our room pool looked like a swamp couldn't go swimming water was nasty