parking and prices and no breakfast included

might be because of the pandemic, but your food is great and your room service should be open 24/7

room service good .

wonderful bar n restaurant

free parking lot is great

spa is limited hours 10am till 4pm and sundays closed so if your visiting for business can t make

the beds were heavenly and i really enjoyed the pillows that spanned the width of the bed

room is clean, spacious and comfortable

four restaurants to choose from, a well-equipped gym, a great pool and a lovely spa facility with separate

it took about a month and several emails to get information about the spa and the menu/ reservation for the

no coffee shop or bar in the hotel

superb room service

me a free to go breakfast even when not included

the hotel was very clean and welcoming. the wifi was excellent throughout the hotel.

room service staff couldn't speak english and made the ordering of room service a struggle

only one parking spa and the elevators are wey to small

and modern, spacious with separate kitchen and living room

gym is locked unable to access

rooms are run down and old. needs urgent refurnishing. the gym is tiny tiny.

the pentry in the room was lacking kitchen appliances, not even a spoon for the coffee

good hotel, specious rooms, comfortable beds, great gym, spa and pool, as well as tennis court

gym and spa area

polo and gym

ud83dudc4d good restaurant, good casino, good resort, comfortable room and staff

relocation, clean facilities, great restaurant bar present

from the staff that goes out of their way to provide everything we needed, to the relaxing spa massages, the

location, good facilities for business meetings and conferences, the spa is exceptional with highly trained

due to covid, the spa and restaurants weren t full functioning so we couldn t use those amenities

loved the spa that s always a nice addition

room was dirty... room service menu limite . and breakfast bar alwas cold food

when u get an executive room with all they have to offer example they said you could go to bar and have a drink

everything, except the bar in the afternoon/evening

information in booking and in the hotel, room service (food) is low quality, the pool is shared with other

big comfortable beds in very spacious rooms. quick and delicious, reasonably priced room service

negatives, great staff, ac which was important, bar and restaurant on site, close to great

unfortunately, the spa with whirpool and sauna was not available

spa facilities much needed after a long flight

the location and the spa and the view

also has a sizeable complimentary swimming pool off of the restaurant, hair dressers and some spa type treatments

steam room and sauna were out of service in the spa

location is not the best. not gym or spa due to holidays.

the pool was closed, many other hotels have opened their pools now. the spa and sauna were open

the spa and gym are terrible

shower not down and up problem when have kids to take shower nothing on bottom need improved that soon please

- the staff from w5 bar attached at the hotel is very good, the waitress is very useful and very kindly

the room was spacious and well-furnished, fastest wifi i found in guatemala, good breakfast, and located in a

no tortillas with the typical chapin breakfast.ud83dude43

off local breakfast was amazing

the kitchen delivered breakfast to my room, which i enjoyed on my back patio

the best breakfast you will ever have

the pool and the spa were in renovation

the breakfast, spa and sauna

full kitchen, washer dryer, super cold a/c

clean throughout, very comfortable room, great little gym, a few minutes away from the

excellent gym compared to many other hotels

the air conditioning and wifi in my room worked well too

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

no dining facilities. bar bit dull.

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

live music every night in the attached bar and a full-service restaurant are also enjoyable

excellent location! big room with comfortable furniture. good parking space and access.

our kids enjoyed the revolving restaurant:)

the room keys didn t work in the gym and pool areas.

no breakfast service before 7:00 am

there is literally nothing on the building, only a tiny pool without bar o staff

spa lockers not avaliable for hotel guests, only for members, this is very disappointing

great proximity to the airport. the spa and pool facilities are superb.

beautiful hotel! so many nice features. the pool/spa is amazing

we went to the spa with our robes from our room and were made to take themes fed and put in robes from the spa

staff, the location, the high-end facilities are clean, the rooms are spacious, the buffet breakfast was always

the food we got via room service was good but not excellent.

room service was delicious after a long week of travel

the gardens, gym, pool and restaurants

loved the building, the room, the room service was really good

the gym has the

had an incredible experience at le suisse spa

spa facilities are great (when they're switched on)

very strange for a spa hotel

impossible to have a relaxed meal there, we ordered room service every time during the entire stay