the swimming pool water was dirty wish it was more a real pool.

the gym is a little bit tiny

great tv and wifi

no wifi, poor service and terrible breakfast

could use a bigger breakfast selection

was great - well appointed room with a fantastic spa like shower

breakfast was yummy

the king eoom was charming with brick walls and a fireplace

was extremely friendly and accommodating, and room was beautiful (with exposed brick, electric fireplace, modern

staff was extremely friendly and good with kids

was very comfortable; and the shower was like a spa experience

would highly recommend booking to go to the bota bota spa (10 mins walk away) through the hotel as they gave

the staff was borderline rude and there is no spa in the hotel when i specifically selected that option

ive and gourmand for morning treats, cafe stash for cozy polish food and pianist, bota bota spa and many museums

spa bathroom and wonderful kingsize bed excellent location central to everything

the rooms are spacious and clean

we also greatly enjoyed the scandinave spa and the discount the hotel gave us

clean, comfortable, small kitchenette, attention to detail, lovely and large spa like bathroom

they work with a very nice spa off site, however, an on-site spa, pool, hot tub would be better.

the room was a suite, with a kitchen area

had in my life (just cold scrambled egg, ugly bacon, sausages smells bad, some old cereals for kids and normal

food from bar was well over priced for the quality

clean, easy access location, parking , lots of plugs in room

small gym with barely any equipment

unclear at first that you can enter parking lot prior to check-in and your room card once obtained, can be used

got massages at the spa which was 10/10

to top it all off the spa was luxurious and professional, one of the best massages i ve had

great location, great spa especially paul was exceptional

everything from the spa all the amenities, beautiful room perfect location

husband and i fled our four kids to the oasis of the spa and hotel william gray

style and quietness. spa and pool are great too.

amenities are great - indoor spa with pool, jacuzzi and sauna and lounge zone with a lot of games and lounge

new hotel, awesome gym and spa area

room, pool, spa and sauna were great

loved the swimming pool, spa and sauna, as well as the playroom

terrific workout facility and spa i was at a meeting at the convention center this is really

great location, extremely comfortable beds, great amenities (gym and pool)

chocolate sachet in rooms or available on request and access to options for in room service

location, facilities, free water and wifi provided.

when we booked, we stated our kids were aged 16 and 12

the kitchen in the common area was very well equipped

need wifi more strong

very quiet, easy check in, clean room, easy to access, free parking.

peaceful, green with plenty of parking

would suggest a tea-towel in the kitchenette for drying dishes/hands, and perhaps some oil in the hinges of the

enjoyed spa water in the lobby!

spend a night for la nuit blanche and the kids are very happy

very good for travellers with a pet

pool hard to swim laps in with kids in there

housekeeping, room service, quiet, generous room size

wifi is not accessible

rooms and bed, very poor and bad breakfast, wifi connection very weak

wifi was a little spotty

wifi in rooms meant we had to spend a lot of time sitting in the dining room to access the wifi

the free wifi and the cooked breakfast was a pleasant surprise.

away from home; rooftop garden; year round swimming pool; spa environment; conveniently located in heart of

pool and spa area, excellent and friendly staff, cool hotel design with heated outdoor pool and a park with

roof top pool, security in parking lot, close to amenities.

location, the view, and the pool the kids loved.

loved the pool and gym. hotel is well situated and very close to train station and metro.

the spa didn t work at all, and the water looked very dirty

of the hotel (street, metro station) very dirty and unsafe at night, swimming pool and spa facility just

spa in the hotel is shabby

we ran out of gas on the route from ottawa to montreal and stayed at a bed and breakfast to avoid being stranded

room, the cleanliness of the facilities, the indoor swimming pool and sauna, as well as the small gym

modern design, lovely small pool not a diving deep swimmimg pool but very serene, spa like

pool and terrace, gym, location, room style, bed & begging, shower, auto light in bathroom, security in elevators

great room, friendly staff, and centrally located. my son loved the gym.

very friendly staff, great views, lovely pool and sundeck

our room faced the terra's bar which was noisy.

were not told the pool and spa was not available

pool was very old and needs updating badly. nobody working at spa center.

no room service available after 10pm

room service and was very happy with the food, service and politeness

is amazing we had a wonderful stay dog friendly which was great is a town that is not really pet

the view from the room and the spa was to die for!

renewed ! spa amazing ! room veeeery spacious

fantastic facilities too with restaurants, bar and spa etc

the pool and spa have been upgraded too

the spa experience

nothing everything was great maybe less kids at spa ! when they are a lot there is no control .

the hot tub (spa) was super foamy (more than usual), which means it hadn t been cleaned after many users

pool and spa is open until 11pm, that s appreciated great bedroom, lot of towels, great

the pool area offered a whirl pool spa as well as the steam room

food room service was great

the pool and spa are amazing

hot tub / sauna was above expectations and it didn't feel like a hotel, it felt like a high class spa with

the spa and pool are amazing...

spa facility

pool and spa were very nice

fab gym facilities and spa

staff was very friendly, especially to our kids and the topfloor pool kept them happy

the room the pool and evrything the staff

everything closer very early in the hotel (i.e. bar, room service, restaurant)

luckily the in building room service served excellent coffee

was also put off when some hotel stayers wore their clothes in the whirlpool/spa pool which dirtied the water

spa was closed, we had called to ask about hours of operation and they never told us it was out if

my kids really enjoyed the pool

the bathroom was incredible, and the hot tub and pool were great although both were pretty busy

no good options for kids on the restaurants

the spa was lovely, and the gym a good size

there is a spa also on that floor

pool/spa were wonderful

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

pool was great- more of an adult relaxed spa vibe rather than a bunch of kids like other hotel pools

room was spacious, clean and quite, the mini bar was empty, i was informed later that it was part of the covid

wish the bar and some food was available a bit later.

the wifi was very weak and hard to watch tv and use devices.

breakfast was great as well

we were 2 adults and 2 kids and the sofa bed was a life saver

location, location, location - the pool, the room (1bd rm king suite)

husband and i went to town away from our kids for a few days

gym could use more variety for the free weights, as not much available for lower weight levels

the wifi was okay but could have been better, i know its free but at times it was very very slow and

the wifi was terrible, and we could not connect

staff are very friendly and good with kids

small rooms. very small workout gym.

swimming pool (i love to swim) but there is a small gym

no room service.

free wifi so bad. it was low speed, difficult connection.

food service at the bar, we were out all day and wanted either room service or grab a quick bite to eat at the

was a hockey team (kids/young teens) staying the same weekend we were there and they were playing hockey in the

and the kids enjoy the pool

elevator wasn't working. toiletries not provided. not laundry bag. not worth the price i paid!

bartender was great

thing is i would love for the jacuzzi in the spa be able to turn on the bubbles, but that s it

sauna and spa facilities were spotless

le staff vraiment gentils la piscine, spa et sauna wow

spa was clean and beautiful

however a suggestion would be to add spa services like massages