to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

very comfortable cabana , very good bed, good shower open , nice breakfast friendly staff

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

price list, so you never knew in advance what the price of the drinks would be 3) although breakfast was included

the pool, though mostly unusable during the day because of the heat of the sun and no shade, was

on the rooftop but it's completely bare and unlit except for the electric candles put out, giving parking garage

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

also, including a basic breakfast in the room tariff would be much appreciated

the private access to the lagoon, plus the pool and other amenities were fantastic

i would say they should start breakfast earlier

the pool and restaurant area

and now, the piece de resistance: breakfast

we there was a little kitchen as well as living area

cabanas are ok, however the cleanliness can be improved, the pool is nice but the dogs come and drink water from

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

also, the person checking us in the night before gave us very little info on our stay, such as breakfast details

breakfast: the breakfast included in our reservation was lacking and consisted of a plate of

continental breakfast included fruits/juice, coffee/teas and bread

property, loved the trees, vegetation, walkways, pool

it was spectacular and so close to home. friendly staff, excellent breakfast!

the place is beautiful the pool was at the perfect temperature

com lead me to believe all rooms were situated with entrances towards the pool

pool

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

i especially liked the breakfast coupon and the casino

i was able to get it in the restaurant in the casino

i especially liked the breakfast coupon and the casino

the wifi would be better

there is a bar which serves drinks and nice food from 12-17, we had very nice ceviche

parking is convenient

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

water access is shallow and great for the kids

in fact the place is not finished as it is still under construction: the fitness center and spa are currently

of the staff from the front desk, waiters, housekeeping and spa personnel were very welcoming

we had a massage at their spa which was excellent

i'd say mia bacalar luxury resort and spa is a high end wannabe, and definitely not worth the price

spa was understaffed but after some back and forth, we were able to work things out.

there is a great common area, a wooden dock with a hut, a semi-open bar/kitchen, an outside water cooler, a

bar menu is tasty and not too pricey

like the kids

wonderful breakfast included

the breakfast buffet was nice, room was very clean and everyone was kind

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

need small table and two chairs in the room to have breakfast.

wifi is not really stable, pretty annoying when planning the next trip

wifi in the rooms were touch and go

less than 100m away from the public - local- access to cenote azul), comfy beds, no private parking but parking

their restaurant was about a dozen tables under a shaded roof next to the spa

t anything we didn t like but there was a hurricane so couldn t get spa service or use jacuzzi

spa next to restaurant (3 meters)

the wifi is horrible

hotel on lake front, with pool with lake view

the balcony was amazing with a private pool and hammock

the bar & restaurant staff were very friendly and helpful and the food good (and reasonably priced)

we re an adult adults only hotel and there s only one restaurant here and nowhere on booking

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

wifi signal is terrible

the included breakfast in the price is very limited.

food can be a bit better and higher quality coffee should be served in breakfast

the breakfast served every morning was delicious and the staff were wonderful

great that it included breakfast, and the dinner was pretty good too

upon arrival and shortly after checking in we were offered a room on a different floor, the wifi was working on

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside

the only think i didn t like was not having wifi in the room

some wifi problems.. but fine

good ac and wifi

wifi only in common

jr suite is very comfortable, the pool area as well

small tiny bar outside

the pool is very nice but the water is cold

a lot of kids so sometimes noisy

that, the food at the place next door is truly amazing, some sort of food trucks stand - [ ] bad wifi connection

good bar inside hotel with tasty cuisine

spa was weirdly over attentive of that s possible.

wonderful facilities to swim in their heated pool and in the lake

a/c was excellent, and wifi is very reliable

we never had any problems getting a sunbed by the lagoon or the pool

the view of the lake across the heated infinity pool was unbeatable though

the room was on a parking space with a terrible shower, the smell was awful

the breakfast was very good

would be nice to have a bar in the property.

some cups/plates etc in villa would be helpful when you have a kitchenette

cooked to order breakfast consisting of eggs, fruit, toast, and coffee; free kayaks, free parking; perfect deck

they also have a spa center for massages and yoga

is great, the view and the location is beautifut, relaxing and quiet, great for resting- it is pet friendly and

you can ask for more options from kitchen but it will take time

good choice of freshly prepared dishes for breakfast

a bit noisy in the rooms downstairs in he mornings mainly and no wifi in the room

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

the next days the restaurant and bar just closed, probably because of not so nice weather

wifi signal was bad

there was a restaurant and bar with very nice food and drink

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

the pool was very refreshing on hot days, and the facilities were spotless

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

was no pool lounger around the pool for sunbathing

constructed, pleasing to the eyes and full of comfort the a/c works wonderful in the units the pool is the

fantastic stay couldn t fault it pool was awsome pods where amazing wifi was good

the bar is well stocked and the hospitality is excellent

pool is awesome and sleeping in the tube was a great experience

we are defenetely not usual spa users but as soon as we came in the patio we felt a great feeling

it also had parking available for a car or motor bike

to do an early checkout, and they were kind enough to book us a taxi and even arranged a little breakfast on

at the pool, chill at the terrace

music all day till 10pm our room was next to laundry and kitchen clean up area noise till

the ac worked great, and so did the wifi

location is perfect price is great too parking next to the hotel door

there is no parking lot

most amazing room with private pool… such a comfy bed and loved the outdoor shower

beautifully designed huts with nice lighting and private pool

thing is the pool area at the back seems a bit neglected and could do with a few touch ups

the breakfast was good but didn’t suggest many choices

food at the restaurant and drinks at the bar were delicious

a bit of sewage coming out from barthroom pipes the parking lot is rather small however there was always room

clean; pool area is beautiful, so inviting; adequate, off the street parking; fantastic breakfast offerings, at

free, secure parking

the staff is accommodating, warm and friendly; room and common areas exceptionally clean; pool area is beautiful

lovely interior pool,patio,bar area; included good breakfast

the pool, the location and price ud83dude0d free breakfast and the food was very good too

amazingly clean, good air con, comfortable beds, nice pool area with good upkeep, free pool towels, free coffee

parking

close to the town and shops and breakfast was lovely

nice swimming pool as well

the rooms where beautifully decorated, the staff was friendly, loved the pool and a very decent breakfast was

private parking

pressure was really weak wifi was bad they stopped refilling the breakfast trays about half an hour before it

the wifi is not stable but there s plenty of wifi points to connect so some of them were fine.

wifi was not working at all in our room and also in common areas very bad signal

very close to the city center, and with parking in front of the door

gardens, comfortable beds and great breakfast options

the little pool was great as was the roof top dip pool

wifi was slow.

they didn t clean my room once we slept there. the pool was too cold!

gorgeous and the location is great - less than 10 mins to the ecological park and to the town centre

wifi was strong enough for me to zoom for work without any issues which was a pleasant surprise

the wifi connection in the room could be better.

of welcoming guests who look for a quiet, tastefully made oasis - the intimacy of the rooms and pool spots

breakfast was very good as well

the decor is beautiful, the grounds and pool have a zen spa feeling and the breakfast is exceptional

i also got a massage at the spa downstairs, which was very nice and prices were competitive with some of the

paid quite a bit extra to book a room with a private spa tub but the jets in the tub did not work

friendly staff (especially the guy who welcomed us so lovely), excellent breakfast, comfortable areas at the

we had a fantastic room (got an upgrade), breakfast was superb and the pool-area is very nice and cosy

considering our experience at casa hormiga, i wouldn't book it here unless it's for the spiritual/spa experience

the spa is amazing and we tried reiki for the first time which was such a wonderful experience

we used the pool every single day and the spa was great as well

and decor were beautiful; staff was great; comfort of bed was perfect; loved the shower; pool was perfect for

we loved our room (the kids especially liked their ‘upstairs’ room