the place is beautiful the pool was at the perfect temperature

quiet location on outskirts of town with private safe parking

the receptionists and breakfast attendant went above and beyond to make sure that we had everything that we

breakfast was excellent !!! very traditional and truly mexican.

breakfast was great

the rooms were very clean and spacious, and the secure parking gave us peace of mind

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

i especially liked the breakfast coupon and the casino

there is no complementary breakfast and the restaurant opens until 10 to serve breakfast

the pool was beautiful

the pool was not clean

location was beautiful, and hard to beat swimming in the water and pool

breakfast was limited.

got the suite and bed full of ants, breakfast for free was 1/4 of a mug and 3 half cm slices of fruit plus tea

we there was a little kitchen as well as living area

parking is free and it takes only 3min by car to shops or restaurants

the accommodation was very clean and the kitchen was fairly well equipped

loved everything about the property:m; the cleanliness, proximity to the water, the pool, and most especially

we loved the hospitality, the room, the view, the pool, and the amenities.

the rooms were very comfortable with a queen bed a large shower, like new kitchen facilities, satelite tv, and

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

everything was perfect: the breakfast, the restaurant, and the peaceful atmosphere

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

the pool, though mostly unusable during the day because of the heat of the sun and no shade, was

we loved the pool, which is stunning, and taking the kayaks out on the lagoon

you pay a lot for a room and it doesn t even include breakfast

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with

we ate out 2/3 nights (20 min taxi each way to other restaurants) because between breakfast, lunch & dinner we

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

breakfast: the breakfast included in our reservation was lacking and consisted of a plate of

continental breakfast included fruits/juice, coffee/teas and bread

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

there is a bar which serves drinks and nice food from 12-17, we had very nice ceviche

parking is convenient

water access is shallow and great for the kids

the bar with seafood is great

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

since the first day while waiting for our room to be ready adrian from the bar was the nicest guy, bringing us

we traveled with our pet and felt very comfortable

breakfast options could have been better for vegetarians .

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast

breakfast is included and quality was regular. variety issue.

of the staff from the front desk, waiters, housekeeping and spa personnel were very welcoming

spa was understaffed but after some back and forth, we were able to work things out.

in fact the place is not finished as it is still under construction: the fitness center and spa are currently

we had a massage at their spa which was excellent

i'd say mia bacalar luxury resort and spa is a high end wannabe, and definitely not worth the price

less than 100m away from the public - local- access to cenote azul), comfy beds, no private parking but parking

very friendly staff, they bring breakfast to your room, they include a couple bottles of water, soda and beer

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

breakfast could be better, although tasty it was quite besic, some extras such as a hard boiled egg

parking available on the street

t anything we didn t like but there was a hurricane so couldn t get spa service or use jacuzzi

spa next to restaurant (3 meters)

their restaurant was about a dozen tables under a shaded roof next to the spa

the swimming pool was fantastic and access to lake bacalar was easy

free parking inside gate

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

choice at bar was good although food was very average

food & drinks at the bar / restaurant were great

the balcony was amazing with a private pool and hammock

wifi signal is terrible

for such a high-end hotel the wifi was not great.

upon arrival and shortly after checking in we were offered a room on a different floor, the wifi was working on

the breakfast served every morning was delicious and the staff were wonderful

great that it included breakfast, and the dinner was pretty good too

quality was inconsistent and the staff didn t always come down to the pool/dock to refill drinks

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside

breakfast was great

manager very helpfu and made us breakfast each day and dinner 1 night

the private parking

breakfast was fresh and delicious!

rented a tent, we know, but when we got there the tent is at the parking lot or close by, one meter of the road

spa was weirdly over attentive of that s possible.

pool area and sundeck were also top notch

the lagoon/pool area is really comfy and with a beautiful view

and paddle, has a nice restaurant which serves great food, and the view on the lagoon from the pool and the

parking

they also have a spa center for massages and yoga

very pet friendly

instead, we found ourselves in a place where the kids refused to sleep or take a shower as everything was so

we thought the bungalows were really nice, comfortable bed, strong wifi, strong ac, clean and nice bathroom

breakfast was great right on the lagoon

the wifi is not reliable

wifi doesn t work

a great bar and restaurant on site, the food we had was really good and great value for the price

free use of kayaks and paddle boards , hotel staff were very friendly and helpful and breakfast was excellent

great food too and breakfast was delicious

the next days the restaurant and bar just closed, probably because of not so nice weather

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check

wifi signal was bad

locks didnt work; very basic room; stated that i needed internet, wifi doesnt reach the room

there was a restaurant and bar with very nice food and drink

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

property is beautiful with a very friendly staff. amazing breakfast of choice included.

the traditional mexican breakfast options were also super yummy, and were included in our stay

jr suite is very comfortable, the pool area as well

good breakfast which was not included in our arrangement

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard

the pool was very refreshing on hot days, and the facilities were spotless

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

the pool was always clean and there are chairs to lay down and relax

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

we are defenetely not usual spa users but as soon as we came in the patio we felt a great feeling

the free breakfast is great

no wifi in our room, but worked really well in the common areas.

the pool and bar area is great

great pool area, friendly staff, fantastic food. i would recommend this place to anyone.

location is perfect price is great too parking next to the hotel door

there is no parking lot

the ac worked great, and so did the wifi