the kitchen never seemed to be open when i was there but it also wasn t that full at the hotel so i

we enjoyed the walkway to the room and up towards the infinity pool

room was comfortable, wifi quite good

wifi was very poor in our first room (we changed room and wifi was very good)

the breakfast was delicious a great coffee too

their breakfast is really nice

the spa is amazing and we tried reiki for the first time which was such a wonderful experience

we used the pool every single day and the spa was great as well

considering our experience at casa hormiga, i wouldn't book it here unless it's for the spiritual/spa experience

the bar also only had a selection of beers

we loved our room (the kids especially liked their ‘upstairs’ room

paid quite a bit extra to book a room with a private spa tub but the jets in the tub did not work

i also got a massage at the spa downstairs, which was very nice and prices were competitive with some of the

the decor is beautiful, the grounds and pool have a zen spa feeling and the breakfast is exceptional

there is a pool as well as massage service (with payment)

the wifi connection could be improved.

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included

good location near the lagoon!parking in front of the camera.room is big and clean

wifi is not working

wifi is really slow

pool wasn t very clean

wifi was strong enough for me to zoom for work without any issues which was a pleasant surprise

the location was great and the pool and bar area were so nice

minor thing was that the bar was not opened until 2pm

the pool is beautiful and excellent breakfast and staff

parking is in front of the hotel property, though keep in mind that it is not very big,but the

breakfast was good too

wifi work well

kids enjoyed the clean pool and rich breakfast

very close to the city center, and with parking in front of the door

the breakfast was great

its beautiful. saltwater pool.

i understand if you come during a very busy time (when kids/students are on holiday-they tend to get drunk and

staff was friendly, breakfast was delicious & looks just like the photos if not better

staff on our trip in mexico, very helpful, even though we had some problem, good location, parking, good breakfast

the parking, the breakfast, the staff, everything was good.

stay in the city center of bacalar with private parking

the staff is friendly, breakfast is good, and parking is easy

we booked the larger room with kitchen and sitting room, it was situated right next to the hotel instead of

the pool, the location and price ud83dude0d free breakfast and the food was very good too

breakfast was okay and served in the restaurant on-site

on-site parking

comfy big bed and the wifi and tv connection were excellent

and there is secure free parking

breakfast was a little too basic/disappointing

parking in the front, accommodated our large vehicle, gated as well

casa lamat sits directly on the lagoon and they are pet friendly

of wifi, entrance door wouldn t close properly and breakfast wasn t included

the wifi in the public area (at reception) is very slow

the staff is incredibly friendly, the private access to the lagoon is amazing, and it s pet-friendly our

wifi also poor but that s probably more down to local signal

breakfast, the idea is good although the execution is poor

was worried about the access road but it was all ok in our little nissan march :) the breakfast is basic and

breakfast was a bit modest but we could talk to our lovely host and she brought additional items

wifi seemed good

breakfast on site but nearby, no immediate access to the lagoon, difficult access road due to rocky

my jaw dropped as soon as i saw the room i booked with a plunge pool

thing is the pool area at the back seems a bit neglected and could do with a few touch ups

the restaurant and sunbeds on the lake, beautiful yoga shalla and a great yoga teacher, great breakfast, and

requesting a tip for a buffet breakfast. everything was perfect.

breakfast, super friendly and helpful staff, very cool amenities like yoga classes, paddleboards,

the ac worked great, and so did the wifi

location is perfect price is great too parking next to the hotel door

there is no parking lot

we are defenetely not usual spa users but as soon as we came in the patio we felt a great feeling

a bit loud music at the pool, but it's all about personal preference.

staff while checking in, wifi is bad can t use it in you re room unless your outside

the staff is very nice and breakfast very good

was able to lie by the pool, the room was nice and air conned, breakfast was delicious and staff were

it was the best room service we ve ever experienced, they went above and beyond to make the stay magical

great pool and location

the pool

the pool was great and the food was amazing

the room service also didn't come at an extra cost so it was great to order breakfast to the room as

spacious rooms

highlight are the spa and bungalows over the lagoon

the massages over the glass floor spa room over the water

there's a small spa for massages, restaurant with delicious food, drink service by the pool and jacuzzi, and

the spa has an amazing service as well

the bar is well stocked and the hospitality is excellent

breakfast was nice, free bikes to use and the pool en rooms were very clean

constructed, pleasing to the eyes and full of comfort the a/c works wonderful in the units the pool is the

fantastic stay couldn t fault it pool was awsome pods where amazing wifi was good

fantastic stay couldn t fault it pool was awsome pods where amazing wifi was good

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

the pool was very refreshing on hot days, and the facilities were spotless

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was always clean and there are chairs to lay down and relax

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

the next days the restaurant and bar just closed, probably because of not so nice weather

there was a restaurant and bar with very nice food and drink

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

limited hours: 12:00pm-8:00pm the neighboring hotels on both sides (raiz & los aluxes) had great wifi, food and

they also have a spa center for massages and yoga

the pool is small and a bit dirty, they should put an outdoor shower so people can wash away the solar

a bit noisy in the rooms downstairs in he mornings mainly and no wifi in the room

the music played around the pool was appropriate for a laid back relaxing holiday

is great, the view and the location is beautifut, relaxing and quiet, great for resting- it is pet friendly and

set up on gravel parking lot, not a nice set-up, only a wire fence seperates the tent area from the street

breakfast was amazing. the lagoon room was spectacular.

beautiful location with a wonderful breakfast to start the day

the room was on a parking space with a terrible shower, the smell was awful

i had read some negative reviews about the wifi but it worked just fine, maybe because we were in the room next

spa was weirdly over attentive of that s possible.

the lagoon/pool area is really comfy and with a beautiful view

parking a bit limited outside the hotel, but a large secure parking opposite

location is fantastic the sun decks the infinity pool the garden is magnificent

only netflix showing on tv (in case you would like to see the news etc), the pool was often full of leaves

the bar serves lovely cocktails and food with a great view of the lagoon

the pool and exterior area are wonderful, as are the rooms

stay was too short and breakfast wasn t good

free use of kayaks and paddle boards , hotel staff were very friendly and helpful and breakfast was excellent

kids and pets, impossible to relax kids are crying, running, screaming and dogs barking through the

breakfast was ok wasn't the best tasting food but it was free so can't complain too much

some wifi problems.. but fine

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

wifi only in common

wifi very weak