had an incredible experience at le suisse spa

spa facilities are great (when they're switched on)

very strange for a spa hotel

impossible to have a relaxed meal there, we ordered room service every time during the entire stay

great breakfast

moved to a room with two double beds and a king bed but it was not a villa and didn t have a kitchen

staff was kind and accommodating. breakfast was delicious. overall facilities looked great.

the beginning the wifi didn't work

kitchen had no cleaning materials

i did not use the spa but it also has one

beautiful hotel, amazing spa with great drinks and food.

the room was spacious and comfortable

we had a hard time finding the parking.... i think that was our fault- but it was frustrating!

they made me purchase a 2nd room for 2 of my kids because they were over the age of 12.

the breakfast

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

quiet, comfortable courtyard: beautiful, secure staff: incredible, friendly, and speak english breakfast: simple

beautiful quiet property in a great location. great breakfast!

finding the hotel was easy, there was parking, staff were extremely friendly and on top of things

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

wifi is basically nonexistent

wifi poor in room. outside good.

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good

pet friendly the guest next to us left her dog in the room when she went out, left the tv blaring &

the wifi was everything we needed, the hotel is in an incredibly central and walkable part of the city,

wifi is available all over the property, although the signal strength wasn't super strong, it was

wifi was strong and reliable

great location, modern and clean rooms, strong wifi and an awesome staff.

good wifi

i did avoid the overpriced airport shuttle and spa services

the whole place seems like a spa (and smells heavenly)

the hotel and spa are beautiful

reserve your space to the spa early or you might run out of availability.

spa was reasonably priced (we went twice)

laundry and spa services were good and easy to get from the concierge

there is also not a spa as advertised

the parking is only a couple of blocks away, very accessible

i can t forget the breakfast options; the food was plentiful and tasty

no parking available on site. just parkin 2 or 3 blocks away.

the breakfast was great

i liked the property itself. i also liked the staff and the free breakfast.

great breakfast

it would be nice to have a bar for residents

the room was huge, the breakfast was awesome and all the staff exelent

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and

the kids were very comfortable

pet friendly

clothes came back from laundry looking worse than before

the pool is absolute highlight, specially when traveling with kids

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

oh our room had a fireplace which the staff came and started for us

the breakfast was very good - probably the best hotel breakfast we have ever had

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

the wifi is almost unusable

wifi was sometimes down

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

what i liked the most was the hotel is pet friendly and serves plenty of pet food in the lobby

location, back garden and pet friendly

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

parking lot leaves you wondering

centrally located had parking

beds were hard as a rock, wifi did not connect to room.

reception (men who did not care carefully about our needs and questions, women being far better) wifi difficult

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

there is a bar next door and you are in the party until they close around midnight

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

15 - a dingy room at the very back, noise from the laundry next to it

wifi worked quite well :)

the staff and room service is just top of the line

only complaint was the room next to ours there was a young family with kids that were pretty noisy

design, gardens and understated but good swimming pool

staff from the front desk to the person in charge of the parking lot

had several dinners there- especially the pizzas after a long day of tour excursions 3) swimming pool was

if they are talking in front of the rooms - also on the weekends you here the music from the bar next door

laundry service and attentive to things

bar next door is a bit noisy but it s fine with earplugs

nothing except maybe the wifi that's not reaching some of the rooms.

my only complaint is the weak wifi. bring a sim card if you need to work...

view from terrace on the volcanos breakfast & food friendly staff good location

it was my first time in guatemala and the breakfast had all of my cells excited

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail,

that there will be a wedding (some part of the hotel would then not be accessible) no swimming pool

that room service was over at 10 and the money exchange was terrible only can change 50$

the spa facilities were not included but had to be paid for in addition

wished the spa was open later.

we used the spa every day while staying there -

is great, breakfast is amazing, and spa is so good, i really recommend getting a massage there

spa on site and treatment was awesome

limited facilities like no spa or pool, bathroom could have been a bit more spacious

i liked the spa tub and the security of the place. it was also very quiet and clean.

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

also, advertised a pool

there was no pool on site.

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk

defintely get a massage at the spa after you hike acatenango

the rooms are very basic and the spa was closed

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

cheap laundry, it was actually cheaper than nearby laundry places

they also do laundry for a good price

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

it had wonderful kitchen and laundry facilities

it had wonderful kitchen and laundry facilities

the beds were very firm no wifi

pet friendly

staff was helpful to arrange for expedited laundry services after an outing to acatenango

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

also the availability of a kitchen to store / prepare food

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

the pool & gym at porta also open to casa encantada guests

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

photos distort the size of the courtyard pool, which is just for decoration

location is good, breakfast is great. employees friendly.

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

wifi can

the fireplace in our room made it so cozy

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the

pet friendly can improve

the wifi sometimes stopped working for a few minutes but then it was good again

the wifi there was very fast compared to most other hotels and locations in guatemala

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

after the upgrade, wifi is not stable enough for videoconferencing

the cable and wifi were free and rather reliable

also they charge 40q a lb for laundry which was literally outrageous

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

the parking lot location is too far from the hotel

staff were pleasant and they can provide parking and take you there with a shuttle

the breakfast was good. the coffee in the coffee bar is great.

a 5am start), and their laundry service was quick and could be done overnight

location serving food take long time because kitchen downstairs

the wifi connection in the bedrooms was not good

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas

good laundry service around the corner called 'cafe siete' if you need it

however, we had 2 kids, 1 fully grown and one teenager to be

good location, price, and breakfast