location, strong wifi, hot shower

many sitting areas inside and outside as well as kitchen and dining areas for use

nice, comfortable and clean room, staff, common area and the kitchen

cheap laundry, it was actually cheaper than nearby laundry places

the fact that it is pet friendly

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

defintely get a massage at the spa after you hike acatenango

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

the rooms are very basic and the spa was closed

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

also, the parking spot provided is only in the cabin

asked the sheets to be changed and they gave us a new one with even more stains laundry service really expensive

lots of noise with guests coming and going and kids playing outside the room in the early morning

the beds were very firm no wifi

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

noisy, with people and kids partying late .

pet friendly can improve

the wifi sometimes stopped working for a few minutes but then it was good again

the wifi there was very fast compared to most other hotels and locations in guatemala

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and

there is no breakfast on site.the bathroom is old and there is poor wifi connection.

laundry service offered

the pool is absolute highlight, specially when traveling with kids

the pool was clean and had a mix of loungers in the sun and shade

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

all three rooms had weak or almost zero wifi coverage

the second one didn t have a good wifi connection and i found two roaches on the room

15 - a dingy room at the very back, noise from the laundry next to it

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

nice colonial building with spirit, clean rooms, good wifi and very tasty breakfast.

nothing except maybe the wifi that's not reaching some of the rooms.

needs sound proofing, we could hear the music from the bar next to it.

wifi is very good, there is a fan in a room, breakfast is exceptional and the hotel is very

the wifi is kinda slow.

after the upgrade, wifi is not stable enough for videoconferencing

also they charge 40q a lb for laundry which was literally outrageous

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

the cable and wifi were free and rather reliable

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

no wifi connection in the room (not working in room 204)

the beds, showers, ambiance, wifi and daily filtered water were great

the hotel is in the middle of everything and since they have parking space for your car you don t have to

because of the easter week processions, their off-street parking became a real plus

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

there was some problems with the hot water, no room service and the wifi was spotty.

parking is a bit far and unfriendly to walk from and to the place

parking is not on the premises

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

i liked the property itself. i also liked the staff and the free breakfast.

the room was huge, the breakfast was awesome and all the staff exelent

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

laundry and spa services were good and easy to get from the concierge

there is also not a spa as advertised

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

the wifi came and went probably because of the thick walls.

lovely hotel! excellent breakfast choice. the food was delicious.

limited facilities like no spa or pool, bathroom could have been a bit more spacious

i liked the spa tub and the security of the place. it was also very quiet and clean.

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

laundry service was the worst

bed, dog friendly, use of pool and sauna at sister hotel nearby

it is huge and has high, vaulted ceilings and a large fireplace and sitting area

we did laundry and it came back same day

the a la carte breakfast menu is an amazing touch and served in the beautiful open garden space is even more

poor wifi, only works in the courtyard simple breakfast regular personal service not in line with the

breakfast was appreciated :) room 3 was nice and quiet even though this hotel is in the center of

horrible wifi

room far from wifi

the resto and bar stay open till 11p

the bar is very noisy from 8 to 9pm

the restaurant and bar for being a tourist area closes too early and there is no warning or signs that gives

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

a bit hot when we were there but they had fans, good wifi

the wifi signal was weak.

good laundry service around the corner called 'cafe siete' if you need it

breakfast is good

location is good, breakfast is great. employees friendly.

gym is nice and adjoining spa has sauna and steam room too

the spa facilities were not included but had to be paid for in addition

spa on site and treatment was awesome

we used the spa every day while staying there -

wished the spa was open later.

wifi was strong and reliable

the hotel is pet friendly, which is awesome, but there was a dog that would not stop barking in the room next

no room service or kitchen service at all unless you are a big party and have rented several rooms

good wifi

their laundry service is great and fairly priced

the pool was a bit small

breakfast was great

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

wifi is basically nonexistent

wifi poor in room. outside good.

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

very noisy kids running around screaming until after midnight

great wifi

the breakfast was delicious

the breakfast was home-cooked and well done

we can use also the kitchen for quick lunch

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

breakfast was extensive and lovely, freshly prepared every morning

the wifi

the breakfast was good. the coffee in the coffee bar is great.

location serving food take long time because kitchen downstairs

the wifi connection in the bedrooms was not good

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

view from terrace on the volcanos breakfast & food friendly staff good location

when i specifically selected pet-friendly hotels, and chose a pet-friendly hotel on bookins, they didn't know

i loved the rooftop terrace bar and the wonderful seating area for meals

sheets, warm staff, small number of rooms, impeccably quiet location, good breakfast, attention to detail,

convenient location, lots of small areas to sit down and chat, great breakfast too

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

the bed is top grade, the fireplace is old style craftsmanship, the room itself is just luxurious

we got married the next day and came to the hotel's bar after the ceremony however it took like 15 minutes

breakfast each day was delicious and the restaurant and speakeasy were superb

spacious room with a fireplace and a terrace overlooking a garden

location was great. breakfast was too basic. very friendly and attentive staff.

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

the breakfast

there are 9 beautiful rooms, each different from the others, some with fireplaces, anterooms

comfortable beds, huge suites, good wifi

there are too many restrictions, spa and jacuzzi weren't working

the spa and jacuzzi were not in service and the pool from the pool water was super cold, when i ask in

the restaurant had terrible coffee and their breakfast was not good; spa did not work, very

main reason why i got the suite was because it has a spa tub- unfortunately, when i tried to fill it the water

we tried our best spanish only to find out that they spoke fluent english, which would have solved the language

spa was reasonably priced (we went twice)

reserve your space to the spa early or you might run out of availability.

the hotel and spa are beautiful

i did avoid the overpriced airport shuttle and spa services

the whole place seems like a spa (and smells heavenly)

no parking site.

parking is 2 blocks away (plus they have free transfer)

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

wifi was spotty so watching tv at night was frustrating

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

i did not use the spa but it also has one

the room was spacious and comfortable

beautiful hotel, amazing spa with great drinks and food.

the restaurant and bar are amazing along with the pool and jacuzzi

i appreciate the internal museums, gym, pool, steam room