water in the swimming pool should be warmer

location is central, clean, the beds were comfortable, the pool the kids loved, good air

staff were helpful, wifi worked well, it was extremely clean

the wifi was really bad and we could barely load anythihng

good location, private parking

location was good, nice pool and view of lake

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

staff went above and beyond and allowed early check in which was very helpful and amazing

wifi was either not working or very slow rooms are outdated and need some work

i like the facilities, they were awesome, the pool and the amenities are nice.

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

complementary wifi and shuttle to the airport at the end of our stay was excellent

loud; expensive; wifi did not work in the room

wifi did not function

the hotel has a bar with a beautiful view of the lake, the restaurant is clean and delicious we ate here everyday

pool was

the pool and the view is beautiful

excellent view of the lagoon and in walking distance from the isla . safe parking

service a bit sloppy- laundry not done on time, slow service

great location, friendly staff, parking

breakfast is poor and no choice given, you have to order adicional breakfast to get satisfied

wifi not working in all the rooms

no hot water in the showers, tub didn't drain, wifi signal was inconsistent

pool stagnant and the internet was slow.

quaint, clean, lovely staff (especially hans) and a wonderful breakfast that you order from the menu

strong wifi and air-conditioning

(they coped well under the circumstances) the wifi was also hit or miss in the room

the waiter didn't know and didn't ask in the kitchen

wifi was strong & ac was working like a champ

spa pool was dirty

bar and patio area along with the pool and spa area offer great views of the lake and sunsets!

large clean suite room with good kitchen facilities plus large bedroom and bathroom.

the restaurant and the bar were good, with a nice view of the lake and sunset

the breakfast was delicious, lots of fruit and delicious coffee

wifi, clean and light rooms, friendly staff, good location

wifi may as well not have existed, pretty disappointing in this day and age.

close to bar and restaurants but not so close to keep you awake just perfect

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

landscape from the bar is absolutely incredible

i arrived with my three kids and had originally booked five days but my kids loved it so much we booked more

kids loved the view, the pool and the lancha to get there

the wife, yolanda, was our guide in tikal park for the day, and was knowledgeable & made sure we had a fantastic

wifi is pretty good, there's hot water and the ac and fans etc all seem new and well maintained

kind staff and beautiful terrace. comfortable room. strong wifi.

the spa was nice but the massage was not professional rmt just a relaxing massage

the spa is also excellent- the chocolate massage was one of the best massages i have had

continental breakfast was rather too small, we had to order second one.

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

the rooms are of a high standard and the restaurant and bar are excellent

wifi from the room was very bad

pool towels available room service is not extra

the kids enjoyed the

wifi worked in my room (203)

only thing i did not like were the prices of services at the spa and laundry

my massage at the spa was just ok

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

restaurant bar prices in the high side

i had a family next to me and their kids were crying through the night

small thing, but could do with more hooks / spaces to dry wet clothes given there is a lake and a pool to swim

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

liked everything except the bunk bed for the kids

wide range of free time activities, very friendly and caring host, good wifi, good restaurant (vegan options

no kitchen so wouldn't be a place where i'd stay longer but they do have food options.

the owner was regularly smoking around the restaurant while people were eating

great parking for our motorcycle

wifi does not reach the back rooms in their property

the wifi worked well in the restaurant and on the porch but did not work inside the room

private parking was a bonus. staff were very helpful and efficient.

the secure parking for our car was a plus

they also offer a laundry service

it provides free parking and very decent wifi

very nice stsff and free purified water station, and secure parking