wifi was either not working or very slow rooms are outdated and need some work

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

staff went above and beyond and allowed early check in which was very helpful and amazing

they do have a small gym which isn t by the restaurant but by the rooms

pool and lake view

strong wifi and air-conditioning

excellent wifi

quaint, clean, lovely staff (especially hans) and a wonderful breakfast that you order from the menu

wifi often disconnected

was very nice and welcoming, let us do an early check in

there was an odour of sewer in the pool area.

limited selection for breakfast - bed bugs

the parking was limited.

noise from the bar next door.

suggest that in the page should be indicated that all the social areas are not working but the pool

complementary wifi and shuttle to the airport at the end of our stay was excellent

loud; expensive; wifi did not work in the room

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

wifi did not function

bar and patio area along with the pool and spa area offer great views of the lake and sunsets!

spa pool was dirty

excellent rooms and the facilites (toiletries, sewing kits) wifi was

staff, great breakfast, perfect pool and location at lake

the pool was so refreshing after a long day at tikkal and it was so nice to be able to have a beer by

location is central, clean, the beds were comfortable, the pool the kids loved, good air

parking worked well and was secure and breakfast and evening meal worked well for us

the bar was not open at reasonable times

the wifi was really bad and we could barely load anythihng

really welcoming staff allowed early check in and luggage storage after check out.

the pool had lounge chairs and plenty of room

very nice service; very clean; good wifi service; lovely pool; view on flores

was a wonderful pool and hot tub

stuff was polite and helpful, wifi was working well

very low parking slot place, and not very convenient

wifi, clean and light rooms, friendly staff, good location

wifi may as well not have existed, pretty disappointing in this day and age.

close to bar and restaurants but not so close to keep you awake just perfect

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

landscape from the bar is absolutely incredible

i arrived with my three kids and had originally booked five days but my kids loved it so much we booked more

kids loved the view, the pool and the lancha to get there

the wife, yolanda, was our guide in tikal park for the day, and was knowledgeable & made sure we had a fantastic

wifi is pretty good, there's hot water and the ac and fans etc all seem new and well maintained

kind staff and beautiful terrace. comfortable room. strong wifi.

wifi from the room was very bad

had a little trouble connecting with wifi but the staff resolved the problem professionally and efficiently with

pool towels available room service is not extra

the kids enjoyed the

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

the spa is also excellent- the chocolate massage was one of the best massages i have had

the spa was nice but the massage was not professional rmt just a relaxing massage

pool is awesome

late check out, clean rooms

given our spanish was very poor - the food at the hotel is really good, nice touch preparing the breakfast boxes

only thing i did not like were the prices of services at the spa and laundry

my massage at the spa was just ok

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

restaurant bar prices in the high side

i had a family next to me and their kids were crying through the night

small thing, but could do with more hooks / spaces to dry wet clothes given there is a lake and a pool to swim

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

liked everything except the bunk bed for the kids

wide range of free time activities, very friendly and caring host, good wifi, good restaurant (vegan options

no kitchen so wouldn't be a place where i'd stay longer but they do have food options.

the owner was regularly smoking around the restaurant while people were eating

great parking for our motorcycle

wifi does not reach the back rooms in their property

the wifi worked well in the restaurant and on the porch but did not work inside the room

private parking was a bonus. staff were very helpful and efficient.

the secure parking for our car was a plus

they also offer a laundry service

it provides free parking and very decent wifi

very nice stsff and free purified water station, and secure parking