breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

it is located right in front of the beach the staff was great, nice customer service the breakfast buffet was

didn't like that i didn't have wifi in my room, when i booked my book from the untied stated i was told i would

a lot to do with a family with kids

though the price goes up, i am really unhappy with breakfast quality and very dirty of swimming pool

pools were nice and clean

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

i would not qualified the spa there as the spa you imagine when you ear the word

lovely spa tub leaked the times we used it; 2x out of a five nights stay

great staff, great facilities, great bedroom, great massage, great breakfast

breakfast was awesome, and the staff was super nice and helpful and the bed and sheets were super

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

by the pool for over an hour and no one offered me service, despite their website saying there was

the complimentary breakfast was fine but minimal given the cost of the room

we liked the pool area to relax, but didn t see any service

they host weddings and events, so the pool area was loud and with lots of construction workers as they were

they trick you with a wine bottle on the bed stand looking like complimentary to the spa (for that price

hotel, really lovely pool and well kept rooms and general areas

breakfast not until 8am and car locked in as no one to be found to leave earlier

lovely swimming pool and antigua is delightful

the room had a private small garden with hot tub. breakfast was really great.

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

the staff and room service is just top of the line

the room was very nice and also the climatize pool.

only complaint was the room next to ours there was a young family with kids that were pretty noisy

the best part is the hotel offers free parking

spa (sauna and jacuzzi) is in bad conditions

the thai spa was very good.

accommodations are comfortable and the spa is fantastic with great options at reasonable prices

the spa was a mess, bad food experience, the staff have no idea about quality

their attitude really was great, always trying to make us comfortable, very patients with little kids

the restaurant had terrible coffee and their breakfast was not good; spa did not work, very

there are too many restrictions, spa and jacuzzi weren't working

we tried our best spanish only to find out that they spoke fluent english, which would have solved the language

the spa and jacuzzi were not in service and the pool from the pool water was super cold, when i ask in

main reason why i got the suite was because it has a spa tub- unfortunately, when i tried to fill it the water

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

everything was perfect, the service and breakfast were excellent and the suite with the fireplace and the

breakfast each day was delicious and the restaurant and speakeasy were superb

pool closed in the afternoon when there is sun

get a bit hot, and wish there was access to the pool other than 7-11am, especially after we did the acatenango

breakfast was delicious with a stunning view from the terrace. wifi worked well.

a 5am start), and their laundry service was quick and could be done overnight

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great

hear the traffic very well and the requirement for a vet certificate and $15 per night for a pet should be

room was clean and everything was nice, only there was no chair in there besides the bed in the spa room

the spa was quite lacking in appeal.

it’s a lovely, comfortable bed and breakfast

than others we stayed in, no aircon, knocked on a few peoples houses to find the entrance and the wifi was pretty

perhaps there should be a recommendation to bring compact cars as parking space and entrance to them are quite

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

the breakfast on the rooftop was wonderful

the hotel is small and quaint but we could use the porta hotel pool just down the road, we didn t realise

location, cleanliness, the place, it s pet friendly

it s a complex for weddings or celebrations where the family could stay, they don t have pool or nice

view from terrace on the volcanos breakfast & food friendly staff good location

when i specifically selected pet-friendly hotels, and chose a pet-friendly hotel on bookins, they didn't know

it was great being able to use the pool at their sister hotel too

parking is 2 blocks away (plus they have free transfer)

wifi was spotty so watching tv at night was frustrating

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

no parking site.

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

the tipico breakfast was 10/10

super centrally, staff really friendly and helpful, extremely clean, and the breakfast was really good and

a bit hot when we were there but they had fans, good wifi

good laundry service around the corner called 'cafe siete' if you need it

is great, breakfast is amazing, and spa is so good, i really recommend getting a massage there

we used the spa every day while staying there -

the spa facilities were not included but had to be paid for in addition

spa on site and treatment was awesome

wished the spa was open later.

the whole place seems like a spa (and smells heavenly)

reserve your space to the spa early or you might run out of availability.

i did avoid the overpriced airport shuttle and spa services

the hotel and spa are beautiful

spa was very lovely , it would have been nice if the thermal journey (pool,sauna and steam room)

the spa massage of cristina and ingrid where the best, allso astrid was the best of our state she help

lovely design and great spa with excellent massages.

comfortable place to stay,we booked 2 nights ,also we bought thermal spa and hotel gave for us discounts ,we

didn t bother me too much but kind of clashes with the tranquil spa and hotel

facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played

limited facilities like no spa or pool, bathroom could have been a bit more spacious

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

i liked the spa tub and the security of the place. it was also very quiet and clean.

made it seem like there was a pool, but pool is at another location 3 blocks away

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

breakfast was poor, room not ready at check in time, coffeeshop and bar not open...

although they did not have parking on site, they organized parking elsewhere

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

first room i was assigned was in a dark corner next to the laundry room

you can also buy food at the supermarket nearby and use their kitchen

free coffee and water and a shared kitchen and fridge you can use

laundry service is fast and a great price

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

the wifi sometimes stopped working for a few minutes but then it was good again

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

after the upgrade, wifi is not stable enough for videoconferencing

also they charge 40q a lb for laundry which was literally outrageous

the cable and wifi were free and rather reliable

it had wonderful kitchen and laundry facilities

i like that it s pet friendly

communal kitchen area had everything we needed

speedy laundry service

everything was wonderful, the communal kitchen was a great bonus ud83dudc4c

the rooms are very basic and the spa was closed

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk

they also organized our spa treatment, which was exceptional

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

my only complaint is the weak wifi. bring a sim card if you need to work...

there is some noise from the bar next door at night.

wifi is good and the buffet breakfast is simple but adequate

wifi speed is really slow :-( especially in the room we had almost no connection

there is a bar next doors which play music till 23:00

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

15 - a dingy room at the very back, noise from the laundry next to it

all three rooms had weak or almost zero wifi coverage

wifi. variable. dropped al 3 of my devices frequently.

working wifi

we can use also the kitchen for quick lunch

staff, rooms, atmosphere, and breakfast were all great

wifi didin t cover the room

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and

as well as a spot to place them (especially for the bar of soap) in the shower so nothing touches the floor or

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and

outdated bathroom and wifi.

clothes came back from laundry looking worse than before

pet friendly

wifi was the best we experienced in guatemala

location is good, breakfast is great. employees friendly.

there is also not a spa as advertised

laundry and spa services were good and easy to get from the concierge

our return trip, the driver who supposed to drop us off to the guatemala city took his wife and kids with him

laundry and spa services were good and easy to get from the concierge

the parking is only a couple of blocks away, very accessible

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

wifi poor in room. outside good.

wifi in the rooms was poor

very noisy kids running around screaming until after midnight

good wifi, hot shower, and very comfortable big rooms

because of the easter week processions, their off-street parking became a real plus

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

parking lot leaves you wondering

beds were hard as a rock, wifi did not connect to room.

the hotel is in the middle of everything and since they have parking space for your car you don t have to

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

breakfast was delicious

it would be nice to have a bar for residents

the room was huge, the breakfast was awesome and all the staff exelent

the breakfast was great

breakfast was included in the price and a variety of options were included

the breakfast was very good - probably the best hotel breakfast we have ever had

we did laundry and it came back same day

great huge suite with fireplace, room 7, comfy bed, awesome breakfast and staff.

only minor complaint is the wifi was temperamental.