breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

lovely spa tub leaked the times we used it; 2x out of a five nights stay

i would not qualified the spa there as the spa you imagine when you ear the word

beautiful garden, roof terrace. good breakfast.

not to mention there's a pool in the lobby itself

they trick you with a wine bottle on the bed stand looking like complimentary to the spa (for that price

pool very nice and heated so swim in early hours when i could not leave was the best thing about

the room had a private small garden with hot tub. breakfast was really great.

hotel, really lovely pool and well kept rooms and general areas

lovely swimming pool and antigua is delightful

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

dinners and breakfast were delightful, and the service was personalized and attentive

also the pool isn't huge, has very few sun loungers and plays pretty bad music on a loop

only complaint if i have to have one was the breakfast isn’t good

we liked the pool area to relax, but didn t see any service

accommodations are comfortable and the spa is fantastic with great options at reasonable prices

the thai spa was very good.

spa (sauna and jacuzzi) is in bad conditions

the spa was a mess, bad food experience, the staff have no idea about quality

the bars of the monkey bar in the kids area are loose and kids can fall

the spa was quite lacking in appeal.

room was clean and everything was nice, only there was no chair in there besides the bed in the spa room

the women who cooked our fresh guatemalan breakfast each morning were very kind and excellent cooks

breakfast is amazing

wifi could be better...and a bit far from antigua center

wifi was spotty so watching tv at night was frustrating

no parking site.

parking is 2 blocks away (plus they have free transfer)

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

we tried our best spanish only to find out that they spoke fluent english, which would have solved the language

the spa and jacuzzi were not in service and the pool from the pool water was super cold, when i ask in

main reason why i got the suite was because it has a spa tub- unfortunately, when i tried to fill it the water

the restaurant had terrible coffee and their breakfast was not good; spa did not work, very

there are too many restrictions, spa and jacuzzi weren't working

location serving food take long time because kitchen downstairs

the wifi connection in the bedrooms was not good

late check out was available at a reasonable rate, front desk staff were welcoming and helpful,

no ice or bar fridge available

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

everyone always with a smile, ready to help you in anything you need, laundry to shuttle services even

loved everything about this hotel: the room and the hotel interior, fireplace in the room, welcome drink,

the courtyard to the hotel is dreamy and breakfast was delicious and made to order

invigorating ( bloody freezing but lovely when you are in ) morning swim in pool

the pool was too cold. i didn t enjoy this on my family didn t like it.

design, gardens and understated but good swimming pool

the staff and room service is just top of the line

was a really nice place for a morning walk, morning coffee and it was a great place for the kids to enjoy

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

clean, beautiful atmosphere, good breakfast, quiet, friendly staff, good cable tv, good internet

however, we had 2 kids, 1 fully grown and one teenager to be

the staff allowed us to store our luggage and use wifi because our flight got in so early

good location, price, and breakfast

building and rooms, super well styled and comfortable, amazing breakfast (menu vs just tipico), staff was all

the pool & gym at porta also open to casa encantada guests

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

there was some problems with the hot water, no room service and the wifi was spotty.

issues, just know that if you drive the parking lot is not at the property

i loved the rooftop terrace bar and the wonderful seating area for meals

location, cleanliness, the place, it s pet friendly

when i specifically selected pet-friendly hotels, and chose a pet-friendly hotel on bookins, they didn't know

location and facilities. renewed classic palace. great breakfast

breakfast was not included

wished the spa was open later.

spa on site and treatment was awesome

the spa facilities were not included but had to be paid for in addition

is great, breakfast is amazing, and spa is so good, i really recommend getting a massage there

we used the spa every day while staying there -

i liked the spa tub and the security of the place. it was also very quiet and clean.

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

limited facilities like no spa or pool, bathroom could have been a bit more spacious

the pool and breakfast are not onsite as others have outlined

there was no pool on site.

pet friendly can improve

the wifi sometimes stopped working for a few minutes but then it was good again

the wifi there was very fast compared to most other hotels and locations in guatemala

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

after the upgrade, wifi is not stable enough for videoconferencing

also they charge 40q a lb for laundry which was literally outrageous

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

the cable and wifi were free and rather reliable

noisy, with people and kids partying late .

wifi very weak in the room. it wasn't working at all this morning.

free coffee and water and a shared kitchen and fridge you can use

laundry available per bag, small or big so not per piece

overall wonderful n great lil kitchen

staff, rooms, atmosphere, and breakfast were all great

good hot breakfast eggs, beans, plantains, assorted breads juice and coffee

breakfast was great

the breakfast was home-cooked and well done

the breakfast was delicious

wifi worked well in our room next the the kitchen

laundry service was reasonable price

wifi was super strong

it had wonderful kitchen and laundry facilities

it had wonderful kitchen and laundry facilities

they also organized our spa treatment, which was exceptional

defintely get a massage at the spa after you hike acatenango

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

location is good, breakfast is great. employees friendly.

the hotel and spa are beautiful

i did avoid the overpriced airport shuttle and spa services

spa was reasonably priced (we went twice)

spa was very lovely , it would have been nice if the thermal journey (pool,sauna and steam room)

reserve your space to the spa early or you might run out of availability.

wifi is good and the buffet breakfast is simple but adequate

the wifi is kinda slow.

if there was a pool, it would be unbeatable.

welcoming staff, cute, clean, good wifi, great location and nice fresh breakfast.

excellent laundry service (the best we had in 3 months in central america

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

poor wifi

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

15 - a dingy room at the very back, noise from the laundry next to it

there is a bar next door and you are in the party until they close around midnight

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

they drove us to and from the center of town at no charge did our laundry in just a few hours and even gave us

breakfast was free but they did not tell us which meals were and which were not free so we

our room came with breakfast and the breakfast was really good

the place is pretty, breakfast delicious. the view to the volcano spectacular.

hotel s decor is amazing, and the breakfast was delicious

centrally located had parking

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

beds were hard as a rock, wifi did not connect to room.

no wifi connection in the room (not working in room 204)

wifi not real fast, but strong enough

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and

the wifi was not working really well in the room

the shower pressure, hot water yes, but no pressure, makes it difficult to shower, specially with kids

the kids were very comfortable

bit noisy, thin walls to be expected, but kids screaming at the pool and bar noise

the shower was strong and hot, breakfast was amazing with a selection of hot meals every morning

it is huge and has high, vaulted ceilings and a large fireplace and sitting area

no air conditioning, weak wifi, surly manager other staff were excellent.

the breakfast in the morning was delightful

we did laundry and it came back same day

the wifi is almost unusable

room was spacious, staff kind, facility beautiful, laundry service was fairly priced and prompt

the restaurant and bar for being a tourist area closes too early and there is no warning or signs that gives

nice staff, great wifi signal great location

there was loud music from a nearby bar until 12

parking is not on the premises

the breakfast was great

breakfast was delicious

for a similar price you can stay in a few hotels that offer more amenities (pool, spa, restaurant open throughout

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent