swimming pool was cold and the don't have baths just showers, a hotel of this price should have fancier

probably the beds a little hard for my liking, i wished they had bar open 24/7

loved the parking situation

free parking was especially a bonus

very nice pool and the entire staff was amazingly friendly and polite

book their spa day i got a facial spa

room service and cleaning was done with care and the staff was amazing

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

wifi is great and the beds are very comfortable

they have a locked parking area if you arrive with a car

parking is not in the building, you have to tell someone so they can open the place to go out, same

the restaurant s view and the cleanliness of the bed and the parking place .

the spa was excellent

say that they are pet friendly, but that statement depends on how you define it

only ten rooms with peacocks in the garden a small but nice and clean pool

from the bathrooms, to the pool area, to the tv

also very poor we had almost no signal in our room over the 2 days and even in the restaurant and pool areas it

dirty pool, no hangers in the room.

the pool hasn t been maintained in a while, it s full of leaves and looks abandoned

amenities, having one of the best restaurants in atlixco next door, the pond, the mini golf, the jumping castle

breakfast is continental

water in a jacusy and a pool was cold

the spa area looks like ward zone, they really need help

spa was closed, so not really spa hotel, therefore overrated price as the hotel is quite isolated

no commodities at all, gym was full of spiders and no electricity horrible

shower too cold no heaters on winter room service - food not that good

pool design, spa

it' s a small private resort with a warm and beautiful pool

value, climate controlled pool

pool was well-kept and heated

pool and beautiful view all around .

there is no restaurant or little kitchen

pool is cute

the spa was warm and the shared grass/courtyard area was beautifully kept and even decorated for the

the pool is small, no ladder so it's hard to get out if you are older and the water is cold

minor complaint is that i was told we couldn't have a bar of soap for the basin as well as the shower so we had

the welcome/reception staff person was friendly, she helped us with parking and walked us to our room

lobby, restaurant and outdoor spaces were delightfully decorated and the pool area was very pretty and relaxing

pool a tad cold.

staff, great food and great outdoor pool area for relaxing and meeting people

workers were promptly when needed for room service

loved the room, we had jacuzzi room with view of pool

outdoor pool was clean and warm in a lovely setting

prices of the extra service (food, spa offer and temazcal) which was one of the reason i booked there

the wifi signal was poor, only works on the lobby and the pool area

the room was a decent size in the pool area was nice to hang out in.

space in the room comfort of the bed and the facilities (swimming pool, jacuzzi...)

very close to central atlixco, free parking

no wifi, unavailability to have 2 sets of keys fir a room

excellent staff, nice pool.

pool was wasn't clean and cold

the pool is not open

the room is cold in winter, the private pool is cold.

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful

nothing was opened - jacuzzi, sauna, pool

we asked for pool towels

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

pool area and food. very good staff

wifi worked well

the staff were helpful and helped us to do laundry but this was more expensive than we expected

amazing spa - try the massages, worth it

because the pool is quite small and not very exposed to the sun, otherwise the facilities and the breakfast were

they picked up our laundry at the laundry center down the street for us because they were going to close before

facility provided parking at no charge

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking,

parking is a few blocks away

safe & secure parking is attached to the hacienda

pet friendly

the parking lot is small

the breakfast could have been improved by more variety.

we really enjoyed the simple, but delicious breakfast set for us each morning

the breakfast and the service was great too

very nice historic building, early check in possible, spacious room

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

spa services were excellent and affordable

the pool needs a lot of maintenance, specially after kids

wifi worked only for a couple of hours during our stay, when it worked it was very slow

the location is top, really in the city centre, and there is a pool suitable for children

hotel restaurant had good coffee and unlimited refills at breakfast

spa does not have enough equipment or shower

we didn t check out the pool, but the breakfast was delicious

the pool open a bit late

rooftop pool nice as well

the rooftop pool with the view on the cholula pyramid is unmatched

breakfast is excellent, but almost entirely mexican

queen upstairs) and the cutest and most delicious waffle house as part of the hotel to have breakfast

waffles should be included as part of breakfast ud83eudd5e

although the hotel doesn't provide breakfast, it shares the ground with chez waffle and the food was great

the breakfast is exceptional, with the exception of the

spa is no longer functional

the balcony and the pool

i had my 2 kids and they where very sleepy needed a bed asap

of the room - the deluxe suite does not have any 'deluxe' amenities: no coffee machine, the mini bar was locked

the food the ambience and the service like room service etc quite slow and disappointing.

very good breakfast confortable room

great location ! very good breakfast!

rooftop bar with a nice

need to open club for breakfast at 7 am

expensive (especially the breakfast)

my kids enjoyed the couch and side tables of the room to play at

pet friendly and with secure parking

in the morning the room service started very early and we didn't have a

very nice hotel that is pet friendly

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the