stuff , horrible breakfast , no wellness center and spa as they advertise in the web

stuff , horrible breakfast , no wellness center and spa as they advertise in the web

wifi was good also

little bar in the hotel courtyard is playing music the whole day, which got a bit annoying as you can hear

valet parking is

the staff was great and even got a breakfast ready for us for a 6:00 am departure

we also liked the little bar they had

excellent, the beautiful guest room, the whole building, the decoration, the location and taste breakfast

of them was immediately there, from the night watchman ivor, to karina at the front desk, to the breakfast

when our wifi was not up to par they moved us to a better upgraded room full breakfast, varied,

the spa is amazing as well

definitely recommend to use the spa treatments, we felt like born again after that

the room was spacious and comfortable

the massage at the spa was not very good.

totally spoil yourself here with their spa packages

the building and the room was beautiful with a lovely rooftop bar / restaurant with a great view

nicely restored building with excellent staff, great location and lovely rooftop terrace for breakfast

love the roof top bar and restaurant great

the rooftop terrace is amazing but the breakfast could have been a little better

breakfast was very basic

laundry service took more than 24 hours

wifi- it connects, disconnects, it connects, disconnects bed- felt like i was sleeping on a

wifi worked properly

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

they have a place closeby where parking the car

was a beautiful bed and breakfast from the 17th century, everything is beautifully kept and the interior was

the staff went out of their way to make it a fantastic experience with extra fans, laundry and beautiful rooms

the room was clean, nice beds, comfortable shower, free parking, at the border of the historical center

in house bar and restaurant were great

there is a bar atop the hotel and at night the view of the cathedral lights is spectacular

wifi is spotty in some areas and changes depending where you are in the hotel

weak wifi, lift instructions very confusing.

the roof bar was a nice place to send time at night with great views over the city

excellent, breakfast delicious, mezcal bar awesome, staff super friendly and helpful

beds were so comfortable and the breakfast was delicious

the restaurant, the bar, and all events are situated in the courtyard at the base of the atrium

the city center), really nice view from the rooftop swimming pool on the vulcano la malinche, gym perfectly

loved the luxurious bedroom and bathroom, the excellent location, and the delicious breakfast

great property with lots of charm. great location. free parking. .

parking es extra y se paga en efectivo, el desayuno es extra, el spa en realidad es masaje en la habitacion, y

spa tub on roof not close to hot, but staff did respond to my concern, and at least got it warm

my room was spacious and the bed was so cozy

disappointed that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch

ditto a rooftop bar and snacks at the pool

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

bar, spa were not open

they do not have room service in the spot but ask ruby to give you choices

were given an upgrade as the tv and wifi weren t working in the room we booked

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

a big bonus was the 1-hour spa access included in the stay, which was a really nice

gym and spa were under renovation, so i couldn't use them

affiliated restaurant and spa are very convenient

clean rooms, good wifi and an excellent location. rooms have a coffeemaker.

includes parking which is positive considering that in the historic center car is not needed at all

room was spacious, and the bed was super comfortable

i recommend visiting the spa and its restaurant

the spa services were exceptional too

pool, the room, the bathroom (great shower), location, staff, spaciousness, quietness, nice architecture

only small complaint is they try to upsell the spa a lot and they don t have enough people walking around

rooms are huge, spa is lovely and restaurant serves delicious food - all in all a perfect stay

buy elsewhere because they didn't have the brand that we liked, also the receptionist from the spa didn't took

the spa was also excellent

there is a pool, which was lovely and looked very inviting, a spa and a gym

tienen un spa muy bueno

very nice rooms with very unique setup for the bar and restaurant. excellent staff

heat on the pool

and i was not communicated in advance that the pool was out of service (and will be for at least 3 more

pleasantly surprised by the room service quality

there were no people at the hotel---very depressing---at least the young lady who tended the bar was charming

junior suite was excellent with a big, comfy bed and spa bath

spa tub in the junior suite was great, but power of jets rather low

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

the breakfast included was delicious! the valet parking staff were very kind.

everything. the staff, the rooms, and the incredible breakfast.

we couldn t go to the pool during the day because there was an event

in puebla that we only had one meal in the restaurant downstairs (as opposed to the one by the pool), and that

staff were fabulous, views from bar spectacular.

was not good, when i told her this was not possible my daughter offered her debit card for the pet, a debit card

the beds are comfortable and the rooftop pool was great for the kids