of the main reasons we booked this hotel was because it had a swimming pool as our son likes to swim

gym it is not internet and not busy line the phone in room

going to the covered parking lot is a maze,you have to ask several times

breakfast very good

breakfast and dinner in the restaurant was very good

(non smoking room) the room service was terrible, i took one bite and left it to avoid food poisoning

location, parking lot, starbucks

bar with alkoholo / soft drinks on reception

protected parking

wifi worked only in doorway

was the size of a small home and nice little bar and restaurant and food was good and tasty ud83dude0b got a

the rooms where so. big the breakfast yis good

breakfast is just fine

yes breakfast was good good service the beds were clean comfortable

big beds, nice bathroom, close to the airport, parking.

usd per hour and the twit at the front desk would not even call us back when we told him that the wifi did not

parking is not confortable

tight parking required some skill to back out.

very limited parking space.

me is an issue lack of parking lot, even if they have a solution on an external facilities to park our cars

the pool is cold the spa has no employies

pool and gym good juices for breakfast

did not pick up dishes from room service.

very bad wifi connection

wifi didn't work in my room and the breakfast should be included.

really good service, and a gym.

hotel states in its listing that it is pet friendly

restaurant is only open until 11:30 in the morning room service is available but is more

very clean and comfortable staff very helpful breakfast was excellent

its time for them to open the pool and restaurant. the food wasn t good

lots of traffic noise. breakfast a bit limited in choice.

excellent service, very comfortable room, amazing breakfast

the breakfast is far from standard

the hotel could do an effort to upgrade their room service food menu

parking outside could be improved

staff is really nice, and the rooms were clean, it was a nice surprise to learn that the breakfast was included

normal breakfast, not good but also not bad.

breakfast was great! the kitchen staff was friendly and very attentive.

close to a shopping mall, breakfast included

gym

wifi needs to be stronger

have been happier with better wifi connection

the wifi was not reliable and slow.

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

wifi didn t work and the staff don t help us to have proper internet

water spat out everywhere onto the floor and ruined bar of

i really like the breakfast

hotel is very good, has an excellent gym, great breakfast and great staff, the only negative point was due to

hotel in general is nice, clean, staff is very helpful and the breakfast has a good variety of mexican but also

invoice for room service was difficult for me, i recommend to make it with reception staff

i made a booking for a massage in the spa but when i arrived there was nobody there (i waited half an hour)

the pool was lovely and warm with nice furnishings

the pool was cold, they turn it on after we told them but it takes more than a day to warm

but, unfortunately the gym was underwhelming

asking for room service items, like asking for shower gel and was given body lotion among few other requests

i used the spa and the hot tub twice, and had a great night's sleep

i love that the hotel has a spa section upon request (which i of course used)

is really mediocre, i booked the jacuzzi and when i went to the spa area no one was there, i had to call reception

the gym smelled very weird.

room service is not worth the money, the 15% tip

the gym is well equipped and the outdoor pool is a nice touch - it is heated too

swimming pool is freezing now way to get in even only the feet

the gym is well equipped and the outdoor pool is a nice touch - it is heated too

spacious rooms, greet amenities, amazing breakfast, friendly staff

not very good room service food

pool small but heated and comfortable, bonus points for the sauna

gourmet bar had a limited selection of alcoholic beverages

was very good , the gym and the swimming pool, the room is large and comfortable, the cleaning

was good in general just the kitchen and the morning staff in the breakfast unorganized, i wanted 1 hour for my

conveniently located near my home. staff ordered late check out without asking

spa facilities

loved the comfy rooms and the spa is a definitely a must

spa and gym facilities and the room we had was perfect with a great view.

front desk lady at the spa is extremely helpful and friendly

pool area was a little small and i felt that the towels left by people should have been cleared

further out of the city, took quite a long time to get drinks from the bar during the day as bars weren't

pool in the area

the breakfast buffet is great and we ordered fries from room service and that was tasty too

superb roof top pool with great views over the city

pool was closed for maintenance but they still let us sunbathe so not too bad either!

property with well-equipped kitchen

kitchen facilities are great and the lounge is a comfortable space

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

the breakfast in the morning was nothing short of amazing

wifi didn't work and was a hassle

the hotel said pet friendly, what they don t tell you until you get there is that you have to pay for your

rooms are tip top and the spa is awesome

and i hear has the best spa in mexico i m sure

spa is too expensive

is a bit far away from all the attractions and access to spa and pool has to be paid

the massage from the spa was great, staff amazing

great facilities, covered parking, nice personnel, breakfast buffet, clean room, good size.

breakfast and menu can be better the way for international gusts .

a first day we didn't have towels, couldnt take a shower needed to wait for it, when i ask for room service

staff only spoke spanish so it was difficult to communicate at check-in or when ordering room service

the wifi is slow

and room service is very expensive

tv screen, quicker response when i asked for someone to pick up the room service tray after i called repeatedly

it doesn't have a swimming pool

lack of pool

room service charged me more than what i ordered and they did not want to make amends

the parking is free, although is valet parking

wifi sucked

gym is a joke

wifi is good if you are relatively close to where the wireless location must be, but the truth is,

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

they sent us to a lounge near by the spa and it was full of food (tomatoes, onions, bread,etc) on the floor

had a great gym a little bit dark but very well equipped, spa services were great

spa is better than the ones in usa, hotel has a theater, service is fast

the front know they did not have the power to fix it, or do something about it, we had to tell spa people

with indoor pool , gym etc , in reality all was shut down , no indoor pool , no gym, no spa , no bar , nothing

where bread served in plastic wraps and youghurt in the container gym underequipped rooms extreme,y lacking in

the gym is a postage stamp (i didn't care)

room service was slow, and the food was cold and not very good

small suggestion, but i would have liked a coffee maker in room, instead of having to wait for room service to

friendly staff, location, high ceilings, pet friedly

a little noisy, the spa few availability, few information about entertainment near around the hotel ( tourism

food and room service quality excellent, the views from the room great, the bed was good

wifi

the bar and its service don t work properly

gym is full operational the machines work

spa temperature should be hotter. seemed like 98f degrees. prefer 102f.

staff is very friendly and helpful. rooms are very spacious. the gym is just being renovated.

extra large room/apartment. very clean with well equipped kitchenette. nice gym.

breakfast was nothing special gym equipment was broken bed too soft

the girl at the bar saturday night could have been friendlier.

the wall around the spa had humidity issues

spa suites are always amazing

the breakfast was limited, but good. the staff was nice.

spacious cleanliness supportive staff good parking and checking at comfortable time

breakfast though limited is amazing

also on the website it stated that the hotel had spa facilities however there was no sauna

room service available , room decoration could improve

expensive for what it really was and very poor room service menu

the continental breakfast was limited, and the treadmills in the gym did not function.

gym upstairs, breakfast is great

fact that i searched for a place where my pet was available and when coming out of hotel they charged me extra

bed comfort, shower, gym

pillows, breakfast, service at restaurant, reservation agent.

the breakfast is too slow

was only one morning when the breakfast came out after ordering nearly an hour late

nice, modern, spacious room with kitchenette and full size fridge

readily available spa amenities (sauna, steam room, jacuzzi) included in the price of the room.

a lot of space in the room, two tvs, a small kitchen

spa and swimming pool are always open and we enjoyed the gym

a lot of space in the room, two tvs, a small kitchen