we had our own private pool

:) ) wifi pretty bad to non-existent even in our ground floor room

it includes a very simple breakfast of fruit, yogurt, a pastry and coffee or tea, but you can request a sandwich

breakfast was good despite it is a light breakfast and due to covid the restaurant is currently

very clean, nice landscaping and pool/jacuzzi

the parking is small and if the hotel is full you need to leave your car's keys to the host

they took our breakfast to our room and it was delicious

spa is wonderful, food is great, staff is amazing!

it is a matter of time before a tragedy takes place in this hotel (the summing pool is also really dangerous

garden, the pool (only a small part is heated though), the staff, nicely decorated room, air conditioning and

pool was a bit too dirty

the pool was just right for this canadian after my hike up the mountain and back my family

parking is a little bit tight but they had enough space to accommodate all guests' cars

the grounds are superbly cared for, with beautiful gardens and a wonderful pool

breakfast was delicious

breakfast was great, best chilaquiles ever

maybe more options for breakfast would be a good idea

parking facilities are perfect in a place like tepoztlan

we always had hot water available, there was no noise coming in from the street, the swimming pool is lovely

the parking is also good as it is gated

the micro pool deck is the only place to take in the 'vista', kind of a misnomer 'vista tepoz', wholly

second is absolutely stunning surroundings, rooms are spacious, very well designed spaces

spacious room and bathroom

the facilities are very impressive including comfortable, modern rooms, a wonderful spa and temazcal (a must

the restaurant and coffee show are delicious and the spa experience it s great

we didn t get to enjoy any spa services, but the food in the restaurant was pretty good

the baked goods served at breakfast time were not fresh

were friendly and kind and make you feel welcome especially through a very generous and homely breakfast

breakfast was not included

parking space too small, had to be moving cars around to enter or leave property.

the parking area is small and its entrance is extremely narrow

poor wifi connection

out early is an issue, especially if you're going to use parking there are beautiful lighting fixtures in the

and comfortable room, water provided for guests and friendly staff wifi is slow , but it

also, the curtains were very thin so the light from the parking lot went into the room all night

it was good to have parking right in front. shower was nice and hot. bed was comfortable.

extremely nice and accommodating, they made us feel welcome from the moment we pulled into the parking lot

only at almost 11pm was quiet next morning at 840am, people were already in the pool, kids yelling, noisy and

didn t use the pool but it looked nice ( long enough for lap swimming)

tv service in poor, pool is shallow great for childrena

we had breakfast every morning at the hotel restaurant by the pool

if breakfast can be served a bit earlier than 9am would be great! or at least a coffee:)

beautiful setting with a small garden and a pool for an afternoon chill

the central courtyard and pool were stunning

the free on-site parking they advertise is quite limited (only 2 spots inside their gated parking area), so if

experience - from the room to the staff to restaurant to the pool and spa - was absolute luxury

spa services were super

we also enjoyed the couples spa treatment including the temozcal (sweat lodge) and did a private tantric yoga

we enjoyed massages at the spa and took advantage of the daily meditation and yoga practices

lush green, wonderful architecture, excellent and friendy service and relaxing spa activities

is a wonderful view of the mountain from the pool

hour for the lady to come and return our car keys that she keeps for moving cars in the narrow parking space

there was a little swimming pool, but the water was very unclean and we could not take a dip

staff was rude, the parking spot is very uncomfortable because it s very tight, the room is super hot, the

wifi

the wifi also didn't work in the room

wifi worked great

i went on a bad few nights where there was no wifi, no water in my room and also very loud dogs fighting on the

wifi didn't work in the room

didn t have a chance to try the spa but everything was

good breakfast, nice view

the breakfast was great too

pool was nice

overall, the experience from the check in, to the accommodations, pool and massages we had were first rate and

i received good attention. pool is clean.

the pool was very dirty

all staff was super helpful and specially janet from the spa service was great

small pool.

the wifi was spotty but worked.

delightful terrace, a cozy nook for the pool and jacuzzi

the pool and jacuzzi are quite small, but enough

we had a massage in the spa and my husband commented, it was one of the best he d had

toilletries (had been given 2 very small conditioners and no shampoo) , booked a room with a huge spa bath and

wifi wasn t working in my room, staff was rude!

a good sized desk to work on if needed with good wifi

no bar service so you can't even get a beer at the pool

the grounds are kept in pristine condition, the pool is heated, and it is such a nice, relaxing environment

property is in excellent condition it has a beautiful swimming pool and a beautiful garden great breakfast

every amenity/feature is top-of-the-line: bed, linens, towels; pool; magnificent breakfast: decor y comfort

plus - free parking

was clean, the park and pool are beautiful and the common grounds nicely decorated

and lovely around the pool

only the pool was not warm as indicated. it was very cold.

all but not the worst thing is that they treat you like in a government office if you bring your pet, and they

parking is also a pain

the pool looked amazing (although we did not enter), and the massage was also excellent

the rooms are quaint and cute, the pool area is pleasant.

pool too cold to get in, tiny bathroom, no terrace

the parking on-site was also nice

nice pool and free parking was great

the pool is small however it has a good design and you can take a break

pool and jacuzzi had no heater

pool, location, clean.

good location, excelente service and pretty hotel. breakfast si good ando according the offer.

breakfast is good

the bar hot tub was really nice and the breakfast was amazing

the spa bath worked well but there was no hot water in the shower

performance of wifi network, very loud neighbourhood during the weekend.

breakfast was very good, we loved the ambience and the food was just delicious

new swim wear got yellow patches all over - the service in the restaurant, by the pool and as a room service is

breakfast buffet with everyhting you can imagine, perfect location and the room was really nice

tight parking, balcony door didn't work, no elevator

the parking was tricky but other than that everything worked perfectly.

reduced parking spaces, you have to be very careful while parking.

great location, great view from the terrace & roof terrace. comfortable beds, shaded parking.

toilet had problems, the parking lot was very small and they did not accept credit or debit cards

rooftop pool overlooking mountains, service was extraordinary, wonderful property.

didn t love that there wasn t the option of a small coffee bar or breakfast bites of some kind

everything was great, staff, breakfast, the rooftop, location just outside the busy center

the rooms are very tastefully decorated and large and the roof top pool is a great place to relax

the music at the pool but that s personal preference.

is very near to the center and the mountain, the pool is clear and the food is good.

room had mould the rooms were cleaner at the weekend but during the week cleanliness dropped the pool was cold

close to town center -- beautiful view from the room -- place to hang clothes and towel -- strong wifi connection

clean, have everything you need, bed is comfortable, there is hot water in a shower and fast wifi, stuff is

the wifi was good and the staff were friendly

the view from the room, the room itself, everything. even wifi was great.

everything very clean and good quality (bed, pillows, etc) wifi worked well, owner sergio was friendly and

quiet location, and spa service

i would highly recommend getting a spa treatment while staying in the area

wifi was virtually non-existent in room

pool and pool area should be cleaner

the pool in the garden wasn't clean

the food was great and you eat watching the sceneries they also offer spa services

ndows don't have screens so preferred keeping them closed due to bugs), breakfast takes ages to

great breakfast included in the price

my room did not include breakfast they offer you one and food is very affordable

the pool can be cleaned more often as

is beautifully designed, the food is delicious and healthy, and the views looking out onto the pool or the

she gave us a tour of the hotel and offered local drinks on the roof top bar at night from where we had a great

the pool is so tiny and our room was super noisy

the room is very big and light with many windows and well-equipped kitchen

breakfast starts too late at 8:30am, however the staff in that area is very friendly

staff were excellent. breakfast on the terrace was also wonderful.

breakfast is delicious so far

nice setting. free parking

breakfast very good at decent prices

beautiful setting with gorgeous mountain views all around, great pool that we enjoyed every day, and great room

free parking.

:( on top of that the pool filtering system not working, so how clean was that water

good parking for our rental car, plenty space

average wifi quality

large and wonderful garden with nice pool

add stated pool and breakfast but none were available.

infrastructure and the cold pool.

expecting a much nicer view and being able to make use of the swimming pool (it was filthy so we didn't step in

the beds were uncomfortable, the pool was small and dirty, we couldn t enter

the pool the parking the view of el tepozteco

the room service was very slow, and the pool doesn't have warm water it's all cold

the pool the parking the view of el tepozteco

the room service was very slow, and the pool doesn't have warm water it's all cold

dirty room, whitout wifi, bad attention, cockroaches in the room, uncomfortable bed

spa is great with a wide selection of treatments

the spa is all what you want it to be, the pools super relaxing

spa could be better.. with jacuzzi etc

retreat and spa is beautiful and secluded

nice place to stay for a spa weekend. very nice staff, great atmosphere and rooms. will return!

the pool was not open when we got ther at 10:00 and they said it will be open untol 11:30 pm

poor wifi in all the hotel, actually in the rooms there is no wifi signal

great experience and the pool and the friendly service made it even better. highly recommended.

the spa was cloudy and dirty and the friends i was with refused to let me stay, and one of them paid

always useful to have breakfast available a little earlier when you have kids that wake up at 7 am

nivel and green and swimming pool awesome!

monica and danny were wonderful hosts. great location. very nice pool, bar, restaurant area.

the pool was pretty cold for my kids

the staff were wonderful, the breakfast delicious, and they kept trying to feed me more

breakfast was delicious, well prepared, well varied, vary tasty and very mexican

well appointed boutique hotel, with nice grounds and a pool

things i didn't like were that the room is quite dimly lit, making it gloomy inside, and that the wifi was so

no restaurant service and really bad wifi.

facilities are nice but need a little care. pool was heated only the second day we were there.

room and swimming pool very nice quiet place ud83dudc4c

its a quiet place with few rooms and nice staff. the pool is ok.

nice rooms well organized in small bungalows around the pool surrounded by a beautiful colorful and fresh nature

all the time and all the staffud83dudc96 they offered me a coffee and delicious bread by the pool before i had

the blankets, the old tv and there was no wifi

breakfast is available and served in tables located in front of the rooms, with a view on the pool

the pool was so cold

the garden and pool have an excellent view.

the staff was excellent and super nice and the food and breakfast delicious

ireplied it mentioning the situation and asking again for the spa and temazcal menu and special arrangements

the water of the pool was too cold

sightseeing, that is pet friendly, food was good and staff friendly

pool and jacuzzi need maintenance, the roof in one of the rooms was really low and the property

have liked a little more information about room service, restaurant services

on paper it's a nice looking hotel, pet friendly and with a balcony

went to the restaurant and ordered some guacamole for the pool, requested some juice as well

oh and important thing to note too: the hotel is supposedly pet friendly but they charge you extra (which is

couldn t even be in the pool because if was being cleaned

water in the pool was so cold

low wifi signal kind of expensive

the pool had a lot of dust but it was due to a the windy time in

it has a restaurant, a pool, a small gym, bar and one shared living room

it has a restaurant, a pool, a small gym, bar and one shared living room

the staff, premises, pool, food, very good place

great location, beautiful room, excellent breakfast, great service, enjoyable pool area, quiet.

great pool area. the food at the resort was great and the massages were amazing too

right from my wife's purse while we were at the pool

was very small, there is no elevator, the staff was not particularly welcoming, and there is no parking on the

sorry we did not have breakfast. we left earlier

whole weekend there was loud music in the hotel non stop, so we preferred not to make use of the pool and stay

nice garden and pool, friendly and helpful staff

when i tried to order breakfast at 8am was told kitchen did not open until 9am then it took until 10am to be

property is beautiful; gardens, pool, temazcal, rooms, terraces.

very bare bones for price. pool has no circulation system.

spa services are

the spa and massages are great

spa was excellent good location staff services good

pool was too cold

restaurant atention deficient pool cleanliness deficient pool area service deficient

spa a bit expensive for what it was

pool and spa was relaxing

spa services were extraordinary

spa hotel

and attention by the staff members, great temazcal experience and last but not least a good spa with ample

the temperature/cleanliness of the pool on the balcony.

the pool is outdoors and weather was not very warm so we couldn t go in

the wifi signal is not strong in the rooms.

inexpensive to take a rickshaw-type taxi into town, and wonderful to come back to cool off in the pool, afterwards

maybe having bigger parking slots would be nice to have, but tbh we didn't have problems with it

the property is clean it was good wifi connection

the wifi also did not work at all only worked for about 5 min and would no longer work

location. pool was great.

pool is the best part

liked that the place is inside a secured area and that there was parking

i think the wifi wasnt great, but it didnt really bother me

also the pool was nice, breakfast amazing and the room was very clean

included breakfast is awful : soggy chilaquiles and if you want an egg you have to pay extra

is inside a condo so it is pretty safe, the staff is super friendly and the breakfast was

cold pool

t spect much, tiny place, tiny pool like for one person or few children, hudge restaurant terrace, rooms are

no wifi

trees and plants the atmosphere is amazing the room is modern and super clean theirs a swimming pool and theirs

water in outdoor pool is too hot

i was working remote and had to go to the pool area for a signal

view from our room which felt like we were in the dungeon was the parking lot and rubble from construction

we had issues with the wifi in the room

everything. staff great. pool good. decent restaurant manager at restaurant was exceptional

very clean and pretty hotel! loved the pool and garden area

they offered us the spa to change as they did not have the room ready

the garden with the pool is amazing

at check in they asked for 900 pesos in cash for a deposit for the pool towels which was also super weird