pool, breakfast, and the floral smell throughout the hotel..

dirty carpet and roach seen in kitchenette area

they lie about wifi available in the rooms, when in reality it's very poor and one can hardly use it in the

breakfast good, extremely just right across street from hospital i needed to be for daughter in

the room was equipped with a fridge, coffee maker, kitchen sink and microwave

was close to pool, kids yelling wasn’t my idea of a relaxing get away, leaving my room and returning several

parking for the boat was very tight.

great staff decent breakfast

i would recommend for a stay with easy parking and close enough to places like mount dora, eustis and orlando

although pet friendly wasn t an issue, still would hear barking at nearby rooms.

nice spa with good selection of services

spa and gym a little far from the main area

the spa was unbelievable

my wife was more than happy to spend time in the spa while i golfed

no steam or sauna in the spa

i didn t get to use any of the amenities and didn t see the pool but the lobby bar was nice

rooms, great food and views of the golf course or the pool and eastport square

i didn t get to use any of the amenities and didn t see the pool but the lobby bar was nice

rooms, great food and views of the golf course or the pool and eastport square

have spa open at 7am. phone did not work in room. no wifi.

have spa open at 7am. phone did not work in room. no wifi.

my only very minor complaint was that the hard-boiled egg for breakfast was

the parking was ample and the breakfast each morning was very good with eggs, sausage, toast, bagels,

easy parking, clean, friendly staff

the pool and hot tub very nice

i also used the outdoor pool and whirlpool

got woken up twice because there were kids running up and down the hallway banging on people’s doors

i would like to have the option to pay cash for room service on the day i check out.

used the laundry

the spa was to die for and the pool was so relaxing

have been to brownwood hotel and spa with our son before and he requested for his bday to spend his bday at

from the pool to the spa and then wolfgang puck restaurant and everything in the lounge too

staff spa food on premises room size cleanliness location

the bar and the restaurant was top notch

very quiet, breakfast was great, check in and out quick

the wifi was slow but we had our own hot spot but it was a slight inconvenience

easy to access a good free breakfast and rooms are very well kept

small parking

there were construction workers working in the building next door and would come to the hotel parking lot to

the spa experience was lovely and my husband loved the

dated rooms spa nothing worked

tv did not work and not walking distance to pool and spa

oh ya, the pool was nice and warm too

the pool, room, staff and food were exceptional

spacious, clean, comfortable mattress and bedding, great a/c, good packaged breakfast.

when i told them, they did not offer me any compensation for the problem, not even a late check out to wait

the pool could be a little warmer.

liked that they have an indoor pool

room, kitchen equipped with all basics, comfortable bed

wifi worked well

free shuttle within

the shuttle drivers

the pool was amazing! the bar food was great

the pool needed attention

hotel is a little loud and there's no spa on

was small they say it has spa - but i wouldn t call it a spa more like two tiny pools with bubbles food was

spa was in the hotel across the street, but is was a quick walk and had great views

direct access tom universal park via short walk or on boat shuttle service

hotel great pool so much memorabilia around the hotel great pool with umbrellas and good snack

i did not use the spa so i can not say

we found the room to be extremely comfortable, spacious, clean and near all of the ammenities

it is clean with comfy beds, a good breakfast, a nice gym, great pool and heated spa bath with background music

i didn t use the gym but did pass it a few times

only thing i didn't like is the small amount of parking spaces and the bathroom was a little

s just unfortunate that they didn t have a spa on the property, i have to go to their partner resort

trying to order room service, nobody picked up or i was left on hold for a long time

spacious cleanness comfortable professional gym huge pools

pool area and slide were fun-- rooms were nice

and helpful, water taxi from hotel to universal parks was great i wish pool would be warmer, so kids could enjoy

great bed, pool, spa and the best of is that it is inside of universal and the fast pass.

the spa a little bet far.

wifi could be a little better and cocktails a bit cheaper but nothing major

beds were so comfortable, hot powerful shower, a bath for my kids, easy directions to theme park using pathway

made several requests like early check in and late check out and location of room

the pool,fitness center and spa kept us relaxed and fit for our stay in orlando.

staff was great from the door to the spa and everywhere

plenty of space. in room spa tub. top notch security.

sadly, we didn't have an opportunity to utilize most of your amenities, such as spa or pool area due to work

we were lucky enough to get a room on the same floor as the pool and spa

2017, yet this hotel has the worst wifi connection and service i have ever experienced

to pay and park across the street and the limited on-site dining and room service due to restrictions, still

location is just enough away from the parks you don't have a lot of kids everywhere

the laundry room is super convenient

the breakfast was good.