water in the swimming pool should be warmer

location is central, clean, the beds were comfortable, the pool the kids loved, good air

staff were helpful, wifi worked well, it was extremely clean

the wifi was really bad and we could barely load anythihng

good location, private parking

location was good, nice pool and view of lake

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

staff went above and beyond and allowed early check in which was very helpful and amazing

wifi was either not working or very slow rooms are outdated and need some work

i like the facilities, they were awesome, the pool and the amenities are nice.

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

complementary wifi and shuttle to the airport at the end of our stay was excellent

loud; expensive; wifi did not work in the room

wifi did not function

the hotel has a bar with a beautiful view of the lake, the restaurant is clean and delicious we ate here everyday

pool was

the pool and the view is beautiful

excellent view of the lagoon and in walking distance from the isla . safe parking

service a bit sloppy- laundry not done on time, slow service

great location, friendly staff, parking

breakfast is poor and no choice given, you have to order adicional breakfast to get satisfied

wifi not working in all the rooms

no hot water in the showers, tub didn't drain, wifi signal was inconsistent

pool stagnant and the internet was slow.

quaint, clean, lovely staff (especially hans) and a wonderful breakfast that you order from the menu

strong wifi and air-conditioning

(they coped well under the circumstances) the wifi was also hit or miss in the room

the waiter didn't know and didn't ask in the kitchen

wifi was strong & ac was working like a champ

spa pool was dirty

bar and patio area along with the pool and spa area offer great views of the lake and sunsets!

large clean suite room with good kitchen facilities plus large bedroom and bathroom.

the restaurant and the bar were good, with a nice view of the lake and sunset

the breakfast was delicious, lots of fruit and delicious coffee

wifi, clean and light rooms, friendly staff, good location

wifi may as well not have existed, pretty disappointing in this day and age.

close to bar and restaurants but not so close to keep you awake just perfect

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

landscape from the bar is absolutely incredible

i arrived with my three kids and had originally booked five days but my kids loved it so much we booked more

kids loved the view, the pool and the lancha to get there

the wife, yolanda, was our guide in tikal park for the day, and was knowledgeable & made sure we had a fantastic

wifi is pretty good, there's hot water and the ac and fans etc all seem new and well maintained

kind staff and beautiful terrace. comfortable room. strong wifi.

the spa was nice but the massage was not professional rmt just a relaxing massage

the spa is also excellent- the chocolate massage was one of the best massages i have had

continental breakfast was rather too small, we had to order second one.

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

the rooms are of a high standard and the restaurant and bar are excellent

wifi from the room was very bad

pool towels available room service is not extra

the kids enjoyed the

wifi worked in my room (203)

the wifi was not working during our stay

room was very comfortable and clean. the kids loved the pool!

there was no hot water in the shower, the electricity went out many times and there was no wifi.

the water in the swimming pool was dirty, so we could not swim

with swimming pool and restaurant good location and also clean.

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

my massage at the spa was just ok

only thing i did not like were the prices of services at the spa and laundry

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot

restaurant bar prices in the high side

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

the breakfast and dinner buffer were excelelent although a bit privy and you have to pay immediately

if you are leaving early to go to tikal, they pack small breakfast boxes to go

we couldn t put things on our bill for instance, the wifi in the room was not ok

wifi does not work and for an hotel pretending to be of high level and with that price is a non

the bar area by the pool is not staffed and you either have to call the restaurant from a phone or walk

wide range of free time activities, very friendly and caring host, good wifi, good restaurant (vegan options

- many things were not well maintained or broken - wifi not accessible in every room

you have wifi literally everywhere but with the nature around you, you just want to be offline and enjoy it

all was great can not complain at all, maybe that bar closes at 9pm

pool was not clean or operational the day i arrived

had a car and it was not clear how to access the hotel from the parking lot

was beautiful, room was very nice, fast wifi in the restaurant, solid breakfast, coffee was alright, close to

weather :) no wifi in the rooms and be prepared to climb some stairs to get to this beautiful place

only wifi in the reception/restaurant area, which is not so much of an issue (it's vacation after all)

the wifi doesn't reach the rooms.

wifi did not reach my room. but they had it in the lodge.

they have a restaurant but i am a picky eater and although there was no guest kitchen they still offered us a

the wifi worked well in the restaurant and on the porch but did not work inside the room

charged 100q to do my laundry but folded nothing

no kitchen

wifi didn t work 100% in our room

wifi reception was patchy for me.

wifi was slow and there was not a claro booth nearby to get hotspot data

d this is absolutely not their fault) there were a few

great location. friendly staff. good wifi. excellent food. peaceful and quiet.

and they definitely need to approve the wifi

the secure parking for our car was a plus

wifi didn t reach our room.

private parking was a bonus. staff were very helpful and efficient.

they also offer a laundry service