wifi was either not working or very slow rooms are outdated and need some work

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

staff went above and beyond and allowed early check in which was very helpful and amazing

they do have a small gym which isn t by the restaurant but by the rooms

pool and lake view

strong wifi and air-conditioning

excellent wifi

quaint, clean, lovely staff (especially hans) and a wonderful breakfast that you order from the menu

wifi often disconnected

was very nice and welcoming, let us do an early check in

there was an odour of sewer in the pool area.

limited selection for breakfast - bed bugs

the parking was limited.

noise from the bar next door.

suggest that in the page should be indicated that all the social areas are not working but the pool

complementary wifi and shuttle to the airport at the end of our stay was excellent

loud; expensive; wifi did not work in the room

but if it had a temperature controlled swimming pool and heated jacuzzi, i would have rated everything excellent

wifi did not function

bar and patio area along with the pool and spa area offer great views of the lake and sunsets!

spa pool was dirty

excellent rooms and the facilites (toiletries, sewing kits) wifi was

staff, great breakfast, perfect pool and location at lake

the pool was so refreshing after a long day at tikkal and it was so nice to be able to have a beer by

location is central, clean, the beds were comfortable, the pool the kids loved, good air

parking worked well and was secure and breakfast and evening meal worked well for us

the bar was not open at reasonable times

the wifi was really bad and we could barely load anythihng

really welcoming staff allowed early check in and luggage storage after check out.

the pool had lounge chairs and plenty of room

very nice service; very clean; good wifi service; lovely pool; view on flores

was a wonderful pool and hot tub

stuff was polite and helpful, wifi was working well

very low parking slot place, and not very convenient

wifi, clean and light rooms, friendly staff, good location

wifi may as well not have existed, pretty disappointing in this day and age.

close to bar and restaurants but not so close to keep you awake just perfect

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

landscape from the bar is absolutely incredible

i arrived with my three kids and had originally booked five days but my kids loved it so much we booked more

kids loved the view, the pool and the lancha to get there

the wife, yolanda, was our guide in tikal park for the day, and was knowledgeable & made sure we had a fantastic

wifi is pretty good, there's hot water and the ac and fans etc all seem new and well maintained

kind staff and beautiful terrace. comfortable room. strong wifi.

wifi from the room was very bad

had a little trouble connecting with wifi but the staff resolved the problem professionally and efficiently with

pool towels available room service is not extra

the kids enjoyed the

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

the spa is also excellent- the chocolate massage was one of the best massages i have had

the spa was nice but the massage was not professional rmt just a relaxing massage

pool is awesome

late check out, clean rooms

given our spanish was very poor - the food at the hotel is really good, nice touch preparing the breakfast boxes

only thing i did not like were the prices of services at the spa and laundry

my massage at the spa was just ok

but this was not really an issue because they let us use the spa pool instead for free, plus there is the hot

oh and the spa was wonderful as well, loved the steam and dry sauna and massage

restaurant bar prices in the high side

the water in the swimming pool was dirty, so we could not swim

the pool opens for visitors during the weekends and on saturday we say people not dressed properly for

very welcoming and relaxing, with parking, swimming pool, garden and very good restaurant

wifi was stated as very good; but was intermittent and often unavailable

there was no wifi any of the days we were there.

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

the breakfast and dinner buffer were excelelent although a bit privy and you have to pay immediately

if you are leaving early to go to tikal, they pack small breakfast boxes to go

we couldn t put things on our bill for instance, the wifi in the room was not ok

wifi does not work and for an hotel pretending to be of high level and with that price is a non

the bar area by the pool is not staffed and you either have to call the restaurant from a phone or walk

wide range of free time activities, very friendly and caring host, good wifi, good restaurant (vegan options

- many things were not well maintained or broken - wifi not accessible in every room

you have wifi literally everywhere but with the nature around you, you just want to be offline and enjoy it

all was great can not complain at all, maybe that bar closes at 9pm

pool was not clean or operational the day i arrived

had a car and it was not clear how to access the hotel from the parking lot

was beautiful, room was very nice, fast wifi in the restaurant, solid breakfast, coffee was alright, close to

weather :) no wifi in the rooms and be prepared to climb some stairs to get to this beautiful place

only wifi in the reception/restaurant area, which is not so much of an issue (it's vacation after all)

the wifi doesn't reach the rooms.

wifi did not reach my room. but they had it in the lodge.

they have a restaurant but i am a picky eater and although there was no guest kitchen they still offered us a

the wifi worked well in the restaurant and on the porch but did not work inside the room

charged 100q to do my laundry but folded nothing

no kitchen

wifi didn t work 100% in our room

wifi reception was patchy for me.

wifi was slow and there was not a claro booth nearby to get hotspot data

d this is absolutely not their fault) there were a few

great location. friendly staff. good wifi. excellent food. peaceful and quiet.

and they definitely need to approve the wifi

the secure parking for our car was a plus

wifi didn t reach our room.

private parking was a bonus. staff were very helpful and efficient.

they also offer a laundry service