the jacuzzi/pool and gym was nice the bed was comfortable the bathroom was nice

more cabs needed. bar needs to be open a little.longer.

pet friendly. comfortable bed. great location.

the jacuzzi/pool and gym was nice the bed was comfortable the bathroom was nice

lobby bar was standard, nothing exceptional

i lost my laundry, and the hotel compensates me with points.

new gym, location, great service

communication from room service staff was lacking, delay in order and one not received.

two times that i ordered room service, the food was either undercooked, under seasoned or stale

not like finding human and pet hair through out our suite, at the time of checking in and during our stay

nice and affordable, clean rooms , parking available, 15 minutes from manhattan

beds were comfortable. room temperature was pleasant. kitchen was fine. washroom was clean.

the breakfast was good, i would recommend to anyone

location had zero accommodations completely opposite of what the web site said was available the gym was closed

on checkout day, i requested a small understanding because i was travelling with kids and might be about five

spa folks very friendly

amazing rooms and spa and gym. lovely staff. good location

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

the gym

amazing rooms and spa and gym. lovely staff. good location

the robe was comfortable like a spa robe

it is not the best location for a family with kids, but still close enough to walk to the soho and near by

excellent rooftop bar and great breakfast!!!

wifi dropping continuously, bed mattress too soft. shower does not have module options.

gym is not good.

beautiful hotel, amazing staff and a spa that is simply not to be missed!

excellent spa with world class services

as all the efforts to try to make you feel taken care and everything you might need, finally, the spa is really

had i only had time for the spa -- anything japanese inspired is sure to be incredible

this hotel is exceptionally good in every way. the pool and spa is extremely nice.

it will be great to have a spa space too

although there was a spa advertised, there was no spa facility

being able to bring my pet with me was a great plus that really made the stay

with kids it is not a convenient hotel

that kids friendly as expected but nice location, nice crowd and vibes, recommended for young couples

much option for breakfast for kids but it's not a problem as you have many other options in the

close enough to see it all yet unwind and relax in the evenings with the kids

bills bar closed too early on a saturday night

gym and pool were closed, but all restaurants opened

great location - fantastic view - very good personnel - cool gym - fast wi-fi - big tv - we checked in earlier

is extra and would probably make the hotel jump into a different tier but if it had a spa / sauna would have

better laundry service current one is too expensive

room service food was exceptional

room service was offered every day during the stay

staff attentive and more than helpful, food in restaurant on ground level excellent and fitness gym facility

room was amazin with great views o loved the spa too great staff

the spa is the best

used the spa and the staff was really friendly and competant

suites have a beautiful view, the staff is extremely accommodating & friendly, there s a spa

good wifi service smart tv very welcoming and cooperative staff. professional front desk.

they looked after our bags during the day, and let us use the spa facilities downstairs to take a shower before

hotel and room was spacious, stylish and extremely comfortable

swimming pool spa room

spa was too expensive and then still expected a tip.

very friendly. kids enjoyed fully the pool. love the neighborhood.

gym was incredible, food , service, friendly smile

i love the spa tub.

i can buy take out from chinese restaurants nearby while kids at hotels

has no room service at all

good location in nyc. friendly staff let us have a late check out

no room service and no one took the time to answer the phone after 3 calls.

touches, like heated tiles in the bathroom, a fresh bottle of spring water every day, and spa bathrobes available

ordered fresh cookies from room service and they brought me 4 small crunchy chips ahoy for

location is fantastic, the staff very friendly, restaurant and bar are great

great as it in the center of soho and the hotel has a nice rooftop bar as well as a decent hotel gym

breakfast at the coffee shop was very good

hotel, excellent four seasons service as always, room was very nice, spa has steam room and pool, good position

great spa facilities and good buzz in the bar

attentive staff great spa & pool

the spa and workout area was awesome

the rooms were impeccably designed spacious, modern, and luxurious, with stunning city views and incredibly

would be nice if there was a spa & gym

a bonus would be a gym

the gym is looking very tired and machines don't work

staff were very accommodating for my pet

comfortable beds, exceptionally clean rooms. they gave us an early check in.

better not with kids

i also found the gym too small and cramped for my liking

our 1st get-a-way from sf, ca to nyc escaping from our hustle & bustle of kids, work etc

plus there are no kids under 21 at the pool after 1030 am

would have liked the pool available until 10pm instead of 8pm for an after dinner dip.

no pool or spa facilities and no bathtub - i would have loved at least one after a long international flight,

gym is very basic

gym it's not well positioned

nice breakfast

breakfast room service and a more varied breakfast would be nice.

light but sufficient breakfast, comfortable rooms with a touch of traditions, bathtubs

kids can have cereals

wish the gym had free weights, but i realize that most guests wouldn't stay at this hotel for the sports

the staff were really nice and kept offering peppermint candy to my kids

breakfast was all i needed and appreciated

the wifi works

the gym is great, lots of

the wifi was fast and easy to connect to

what could be better is a kids menu in the restaurant.

for a smaller hotel, was pleasantly surprised that they had an adequately equipped gym

i wish they had a spa in the hotel to get massages and treatments.

the bar tenders we had there were exceptional. a big thank you to warren!

room wasn t ready at checkin and room service got mixed up once but the hotel took care of it.

services that came with the hotel room and the 'all inclusive' amenities for guests - wifi, laundry, dry cleaning

excellent location and super friendly staff. great bar and restaurant.

wonderful staff, totally friendly and allowed me a slightly 1 hour early check in

the wifi in the room was a bit slow but worked perfectly in the lobby.

fast and free wifi

great wifi

the wifi was super slow, basically unusable

- breakfast restaurant with good food, but again very slow service, staff hardly know what they are

breakfast choices were top notch

the free wifi is good - when it works - but it drops off sometimes

usual high breakfast prices, but delicious

i didn't like the wifi is a hotspot box they give you at the front desk

soundproofing room doors to avoid noise from hallway. small gym with booking only.

the complementary snacks in the mini bar were fabulous

early check in was arranged

no mini bar in room or snacks. a bit sterile as far as decor and feel i m the lobby.

no gym.

the spa was terrible

the prices in the spa were exaggerated so we ended up not using it

is exceptional -- most especially if the weather is nice and you can enjoy the outdoor terrace / bar area on

the other hand, when i dined at a small table by the bar at the other end, one evening, the service was risible

apparently other than guests, members can also use it and the gym and it actually feels like an outside gym