what one pays even if the establishment is sub par but to have terrible service is attrocious - spa was terrible

would have been great if the outdoor spa had still been heated but due to the time of year the heating was off

the gym was too hot and needed new equipment

we didn't eat in the restaurant, but ordered room service

cars, trucks and ambulance all the time, must keep windows close - no late room

loved the view the the rooms were very well put together ocean access with pool very welcoming people with a

quiet rooms and comfortable with convenient parking

beautiful place. fantastic location . full kitchen.

clean room with a kitchenette and a beach 100 yards away, centrally located so that your near montauk, east

liked the fact that the room had kitchenette and cooking stuff you could use if you decided to cook your own

restaurant / bar at the property great

since we stayed off season the pool was closed

aware that the pet fee is $150 ($167 after taxes)

only one night, but had a nice meal and enjoyed the overall atmosphere of the bar and restaurant

walk down to beach near sunset beach pool is great great bar for any cocktail you desire very good service rooms

the front desk employees should be more informed regarding the spa details

if the pool was closed, they should have compensated the guests - maybe lunch, dinner or even a spa - in some

the pool area is just the right size, and you can go across the street and hang on lounge

over priced, expensive to get to (ferry), at this price point they should include breakfast.

the pool was sunny and warm even at the end of september and the kayaks, boats and paddle boards were

property overall was fantastic, such wonderful people working at american beech from restaurant bar to black

best of all, it is dog-friendly and the one-time pet fee of $65 is reasonable

breakfast delivered every morning was perfect

morning breakfast baskets were delightful

nice touch with breakfast in the basket

have decorative curtains with long cords that are definitely a strangulation hazard for young kids and difficult

the bar has excellent cocktails and wine and is so cosy to hang out

the hotel is family friendly so if you're looking for a more lively bar/food scene stay in the actual town of

everyone who worked there, in the hotel, the bar and in the diner, were very friendly, helpful and accommodating

was tiny, no privacy, right next to pool, tiny patio had no privacy and faced the pool, hardly a water view and

staff was great and mini bar was well stocked.

how lovely it was and the vacay vibes, we really wanted to just cancel all plans and stay at the pool/beach for

we were only there one night for my birthday and asked for an early check in

wonderful heated pool

the pool is very nice, large, clean and kid friendly

oh and the pool was delicious

and there is also a lot of green space in greenport, including a famous merry-go-round for kids

spread, really no customer service on the beach or at the tiki bar and in general just young kids on the working

also the fee for a pet is above

was just redone, very spa like decor

the property, room, bar area

wifi was terrible

to the beach, comfy lounge chairs by the pool, pool, clean rooms, comfortable beds and pillows, close to

parking is terrible, not enough spots

pool and steam room, walkable to downtown

comfortable beds, beautiful pool and outdoor spaces

beach attendants are very young kids who couldn t care less about serving the patrons and don t even bring

pool on an amazing property with fire pit and smores supplies

the pool was heated to the perfect temperature

the spa room was beautiful, inviting, so clean and decorated beautifully

cleanliness and heated pool.

pool was heated, the hotel was close to the beach, and the shops were in walking distance, the

the property also offers a wonderful pool , lounge chairs and even bbqs

parking was tight and pool not near our room

spa amy was not accommodating at all and because i was late having a son with me and family she

brochure in room for spa didn't reflect accurate pricing!

i enjoyed the spa services

there is also a great spa on site that you can book

we loved the indoor pool and spa with the sauna

we only saw it on the last night when one of our kids was already asleep, otherwise we would have left

the hotel was beautiful, especially the pool area.

very clean, great wifi, comfortable beds!

we only saw it on the last night when one of our kids was already asleep, otherwise we would have left

gave my kids a hard time for throwing a football around

the room was very small and the kitchen cooktoo didn't seem to work

parking was difficult there were a few times when there were no spots

there whole set up is perfect from the pool to the beach to the fire pits at night

i loved the pool and the beach and the outdoor lounging area

exceptional kitchen

it appeared that the spa was on the premises, but we had to travel a great distance to use the spa in the sister

we were told there was a spa but when we inquired we were told it was not open

we ordered room service an hour before close and someone took our order and then realized it was taken at the

clean, good service, restaurants and room service pretty good

only complaint was room service but it s packed. what can you do.

wifi did not work, the connection was too poor which means our room was too far away

available parking spot

awesome to have a pool

haven t cut the tree down that broke my window, backing into parking space

no one traveling with kids should be forced to endure 4-5 police cars and several ambulances parked just below