the spa tub never worked. that was the main reason for booking. towels are worn out..

the junior suite with spa bath had zero hot water so i couldn t take a bath

i personally enjoyed the spa bath, it was relaxing.

i didnt like that the pool was so close to the lobby, i felt watched.

the location and parking are so convenient

the pool area was good and nice to relax

seclusion from town and the privacy of the pool area

property, loved the trees, vegetation, walkways, pool

breakfast was great

fitness center, cleanliness

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

there is no complementary breakfast and the restaurant opens until 10 to serve breakfast

the rooms were very clean and spacious, and the secure parking gave us peace of mind

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so

and now, the piece de resistance: breakfast

the pool was not clean

bumpy isolated road to get there. no wifi in the rooms.

the restaurant is meant to offer continental breakfast but they had nothing prepared including no coffee at

they dont give you towels for the swimming pool, the entrance is a bit tricky

there's no restaurant. you have a kitchen or you go out to eat

lovely pool, very gracious hosts that make you feel like you ve come home

parking is free and it takes only 3min by car to shops or restaurants

lovely little pool

pool was fantastic

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

very comfortable cabana , very good bed, good shower open , nice breakfast friendly staff

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

) staff members we met are super nice - we could change our breakfast to a sandwich - the lagoon is beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

the spa is a must

had a facial at the spa and it was very disappointing

there are lots of activities on offer and the massages/spa was fabulous

food was unbelievable, we particularly loved the breakfast

breakfast could include fruit and green juice

breakfast was also huge and delicious

location, super friendly hosts, delicious breakfast in the morning, very cute and comfortable cabins

amazing location right on the lake, lovely staff, great breakfast.

the breakfast was great, and it was an added bonus to have use of the fridge

the owner rene was thoughtful and kind, sephora made a delicious breakfast every day and israel kept the place

you pay a lot for a room and it doesn t even include breakfast

the pool, though mostly unusable during the day because of the heat of the sun and no shade, was

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

also, including a basic breakfast in the room tariff would be much appreciated

the private access to the lagoon, plus the pool and other amenities were fantastic

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

also, the person checking us in the night before gave us very little info on our stay, such as breakfast details

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

continental breakfast included fruits/juice, coffee/teas and bread

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

water access is shallow and great for the kids

the bar with seafood is great

the wifi would be better

water access is shallow and great for the kids

bar is great and breakfast decent

breakfast is correct for such a small hotel

bar menu is tasty and not too pricey

breakfast options could have been better for vegetarians .

there is a great common area, a wooden dock with a hut, a semi-open bar/kitchen, an outside water cooler, a

of the staff from the front desk, waiters, housekeeping and spa personnel were very welcoming

in fact the place is not finished as it is still under construction: the fitness center and spa are currently

i'd say mia bacalar luxury resort and spa is a high end wannabe, and definitely not worth the price

we had a massage at their spa which was excellent

spa was understaffed but after some back and forth, we were able to work things out.

breakfast was included

views are just breathtaking and the huts lovely and parking is just outside

very friendly staff, they bring breakfast to your room, they include a couple bottles of water, soda and beer

the location view, breakfast and kayaks

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

spa next to restaurant (3 meters)

their restaurant was about a dozen tables under a shaded roof next to the spa

t anything we didn t like but there was a hurricane so couldn t get spa service or use jacuzzi

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

restaurant and bar have good food/drink offerings and friendly service

the bar & restaurant staff were very friendly and helpful and the food good (and reasonably priced)

loved the pool area and being able to kayak on the lagoon

we re an adult adults only hotel and there s only one restaurant here and nowhere on booking

bar and restaurant start are phenomenal, always working hard and remember your drink orders from

for such a high-end hotel the wifi was not great.

breakfast quality was inconsistent and the staff didn t always come down to the pool/dock to

food can be a bit better and higher quality coffee should be served in breakfast

the included breakfast (continental + eggs & refried beans) is really good though

the breakfast served every morning was delicious and the staff were wonderful

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside

wifi are the reception area only. but like this you disconnect also more. ;-)

breakfast was fresh and delicious!

toward the back parking so no issue there) was a little rude

breakfast was great

breakfast was very good, wifi was only available in the

spa was weirdly over attentive of that s possible.

the restaurant and bar have excellent cocktails and while the food selection may not be expansive the quality

parking a bit limited outside the hotel, but a large secure parking opposite

location is fantastic the sun decks the infinity pool the garden is magnificent

the lagoon/pool area is really comfy and with a beautiful view

they also have a spa center for massages and yoga

also the wifi wasn't that good, but honestly you go to vacation and relax so we didn't missed to much

located directly at the lake free kajak free wifi great people good breakfast good snacks / cocktails parking

they don t have a proper restaurant but very good snack for lunch and a great bar

instead, we found ourselves in a place where the kids refused to sleep or take a shower as everything was so

the bar next door was noisy playing loud music, although this fortunately didn't go on all night

breakfast light

stay was too short and breakfast wasn t good

great food too and breakfast was delicious

pool isn t a pool more like a water feature and there isn t anywhere to sunbath but there is a

wifi signal was bad

service, no wifi

there was a restaurant and bar with very nice food and drink

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

property is beautiful with a very friendly staff. amazing breakfast of choice included.

breakfast was ok wasn't the best tasting food but it was free so can't complain too much

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to

wifi only in common

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

pool

the pool is nice, the location is nice. the staff is very nice.

great value for money, basic but with towels, pool, hot water and near to bacalar center

the view from the pool is great and it's quiet despite being on the main road

washroom is dirty and the swimming pool is dirty

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard

the pool was very refreshing on hot days, and the facilities were spotless

the pool was always clean and there are chairs to lay down and relax

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

8am already is late lol also wifi low key wasn t great in our

a minibar would be a valuable addition, specially because the bar closes at 5:30pm.

the breakfast was very simple nd internet is bad

we are defenetely not usual spa users but as soon as we came in the patio we felt a great feeling

pool and bar area are really nice, such a great place to hang out and relax

parking in front of the hotel

it also had parking available for a car or motor bike

great food, pool, bar and service

the ac worked great, and so did the wifi

location is perfect price is great too parking next to the hotel door

there is no parking lot