the kitchen never seemed to be open when i was there but it also wasn t that full at the hotel so i

swimming pool was amazing and the room was incredible, beds are huge, linens are top quality, the shower has

the wifi was ok, generally bacalar does not have very good wifi but the wifi here did ok.

bad wifi

staff, spacious and rooms and parking available

parking

room was comfortable, wifi quite good

breakfast maybe a little underwhelming, but the lunches and dinners were great

however, the view from the infinity pool was great

the public entrance to the lake and we were able to enjoy a beautiful sunset view of it from the pool and our

breakfast is a bit limited and the portions were not so big

the spa is amazing and we tried reiki for the first time which was such a wonderful experience

we used the pool every single day and the spa was great as well

considering our experience at casa hormiga, i wouldn't book it here unless it's for the spiritual/spa experience

and relaxing facilities - amazing staff- good food- love the concept of honnesty bar , well done

the breakfast and dinner they have is absolutely mouthwatering

i also got a massage at the spa downstairs, which was very nice and prices were competitive with some of the

paid quite a bit extra to book a room with a private spa tub but the jets in the tub did not work

the decor is beautiful, the grounds and pool have a zen spa feeling and the breakfast is exceptional

wifi sometimes not working in the room.

bedroom were nicely decorated, staff was super nice and accommodating. wifi was great

water refilled every day, very close to the water, very picturesque hotel with a pretty pool

beautiful shard patio with pool and hangout area

pool wasn t very clean

water pressure in the shower and water temperature both a bit low wifi can be a bit more stable

beautiful mexican architecture with lots of outdoor areas & a pool for lounging

the only good thing was the wifi working in the room

very big room, clean and good wifi. close to the lake.

there was a problem with the provided wifi in room 5, but they found a solution in a very short span of

the room was massive and had great aircon, great wifi and decent (all be it slightly cool) shower

wifi connection is bad

great place! the staff was very nice and the breakfast was super tasty.

the facilities were brilliant we even had netflix access in our rooms, great wifi

the room is clean, the breakfast is good

on the roof there is a nice view on the lagoon and also an area with professional gym gears for excecise

thankfully, using the wifi at the restaurant, i was able to whatsapp the hotel to ask them if they could send

and clean, nice, peaceful pool, close to the lake and restaurant, we could walk everywhere, parking next to the

we loved the landscaping around the pool, our balcony, the helpful, friendly attitude of the staff and the

quiet, comfortable, best breakfast, use of bicycles for free, outdoor spaces, restaurant, parking outside

we had the furthest room from the reception and the wifi signal was a bit weak there.

breakfast was amazing

wifi was ok, but when we were there the hotel was empty

parking right outside or in the lot across the street staff is helpful and welcoming

the breakfast was really good

wifi was slow.

parking in front of the

great rooms with strong wifi, nice little breakfast, perfect decoration :) close to everything in town

breakfast was delicious

safe parking just next to the hotel

private parking

breakfast was great and the location was beautiful.

there was coffee and watet provided for free, but in the appartement kitchen was only a teaspoon full of coffee

the breakfast is included and was delicious

breakfast was okay and served in the restaurant on-site

we booked the larger room with kitchen and sitting room, it was situated right next to the hotel instead of

- wifi wasnt properly working

lovely sanctuary in bacalar town, an oasis of calm and a beautiful pool

was clean, however some areas were not dusted for awhile - the prices of the drinks at the pool bar are on the

on-site parking

lovely interior pool,patio,bar area; included good breakfast

lovely small but welcome pool and small bar with friendly staff

location and eco friendly concept. pet friendly.

*wifi is weak and slow *economy room is not a good choice

the wifi in the public area (at reception) is very slow

wifi also poor but that s probably more down to local signal

of wifi, entrance door wouldn t close properly and breakfast wasn t included

breakfast on site but nearby, no immediate access to the lagoon, difficult access road due to rocky

i e complimentary breakfast included

wifi seemed good

the other very nearby hotel la casa lamat serves a lovely breakfast and lunch

s very clean modernly furnished appartaments with a little kitchen space outside, own comfy bathroom, lots of

the breakfast was good but didn’t suggest many choices

the restaurant and bar facilities are superb, and the staff at naya are all excellent, friendly, helpful,

g cleaning up empty glasses around the pool area and quicker on

breakfast was great and access to the pool, although off grounds, was convenient and

breakfast, super friendly and helpful staff, very cool amenities like yoga classes, paddleboards,

location is perfect price is great too parking next to the hotel door

there is no parking lot

the ac worked great, and so did the wifi

we are defenetely not usual spa users but as soon as we came in the patio we felt a great feeling

was able to lie by the pool, the room was nice and air conned, breakfast was delicious and staff were

t get the room i wished for, wifi didn t connect in the back of the property, last minute cancellation of

great location, super friendly staff, delicious breakfast and lovely, relaxed atmosphere.

it also had parking available for a car or motor bike

hotel, beautiful room, pool and view

everything, the gardens , the room service .

great pool and location

also really good wifi

the restaurant and bar are located right next to the entrance and the opposite en of the lot, after passing

highlight are the spa and bungalows over the lagoon

spacious rooms

the massages over the glass floor spa room over the water

there's a small spa for massages, restaurant with delicious food, drink service by the pool and jacuzzi, and

the spa has an amazing service as well

8am already is late lol also wifi low key wasn t great in our

a minibar would be a valuable addition, specially because the bar closes at 5:30pm.

the breakfast was very simple nd internet is bad

was no pool lounger around the pool for sunbathing

fantastic stay couldn t fault it pool was awsome pods where amazing wifi was good

the a/c works wonderful in the units the pool is the perfect for a quick cool down and the bar is always so

pods are small but well thought out with super comfortable beds, there's hot showers and a nice pool to relax

constructed, pleasing to the eyes and full of comfort the a/c works wonderful in the units the pool is the

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

the pool was always clean and there are chairs to lay down and relax

the pool was very refreshing on hot days, and the facilities were spotless

size of room, size of beds, number of pillows, multiple bathrooms, multiple tvs, bar and restaurant available

-wifi is good - you can use the pedalo and kayak

a small bar would have been an easy fix

wifi was unfortunately a continuous issue throughout our 4 day stay

the first room only teased you with the signal of wifi

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

the view from the pool is great and it's quiet despite being on the main road

washroom is dirty and the swimming pool is dirty

the pool is nice, the location is nice. the staff is very nice.

location close to the lagoon visible from the pool area. room comfortable and spacious.

great value for money, basic but with towels, pool, hot water and near to bacalar center

it had wifi and was in bacalar

service, no wifi

wifi signal was bad

the next days the restaurant and bar just closed, probably because of not so nice weather

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

they also have a spa center for massages and yoga

eventhough, i was sleeping on a room near the living room-kitchen and it was noisy during the morning

they tried to offer a gesture by offering dinners and laundry service but then changed their mind that it was

is great, the view and the location is beautifut, relaxing and quiet, great for resting- it is pet friendly and

the music played around the pool was appropriate for a laid back relaxing holiday

cooked to order breakfast consisting of eggs, fruit, toast, and coffee; free kayaks, free parking; perfect deck

the location the staff and the breakfast was great the room was amazing in front of the lagoon.

toward the back parking so no issue there) was a little rude

breakfast was amazing. the lagoon room was spectacular.

some cups/plates etc in villa would be helpful when you have a kitchenette

spa was weirdly over attentive of that s possible.

wonderful facilities to swim in their heated pool and in the lake

parking a bit limited outside the hotel, but a large secure parking opposite

parking

we never had any problems getting a sunbed by the lagoon or the pool

tv has netflix limitations somehow, if you travel with kids make sure you have your own gadgets

a great bar and restaurant on site, the food we had was really good and great value for the price

a lot of kids so sometimes noisy

parking was available on both sides of the street and had no trouble looking for parking

shower, comfortable beds, sliding doors opened to our own deck with hammock with view of the pool, garden and

room and bathroom were very clean and beautiful, and the breakfast was prepared by the owner of the hotel and

the grounds and the pool were nice, the staff was great

breakfast was ok wasn't the best tasting food but it was free so can't complain too much

the traditional mexican breakfast options were also super yummy, and were included in our stay

it seemed very new and we just loved the design of the rooms, the pool and everything