the pool and spa area were fantastic.

breakfast and perfect swimming pool with a hot tub,we enjoyed

need hp sauce at the breakfast but that breakfast was wonderful.

the wifi basically didn't' work in the room and i don't know if you were supposed to pay for it

when i was there recently there was no parking because the hotel was full

was having sex in the spa pool when we came in to swim with two little kids

wifi did not work.

hot tub, wifi, gym, location, separate area set up with microwave, coffeemaker like a little kitchen cubby

great location and good staff. free car parking

my husband and son enjoyed the pool and i used the gym

easy check-in with great staff. nice room with easy access from parking lot.

if the hotel was pet friendly and was told yes

location and pet friendly

they didn’t have any water bottle to sell. my kids dodos t have water during the whole stay.

the location, the parking and wifi are free

it took almost a hour to fill the spa tub as well as the shower not enough pressure

loved having our own kitchen facilities. makes life so much easier.

full sized fridge and kitchen were nice

breakfast was delicious, the pool was great, the staff were very helpful and friendly.

we didn t realize when we booked that the pool was closed, wish we could have used it.

pool and spa were under construction- was not able to use

the location is very convenient and plenty of free parking.

parking under construction making it very difficult for those us with with walking disabilities

location is great. close to the mall & restaurants. friendly staff. nice to have a pool & gym.

room service (or at least, i was never able to get through the the kitchen staff (phone just rang

no spa available

because of covid there were no spa pool

the advertised spa was out of order and the sign was not new

advertised on site, gym included and spa also the breakfast was supposed to be included

quality inn kitchener, was the exception

the bed was very comfortable and the bedding was spa like

pool & spa were great

the pool is good, but they have taken out the spa (covered over with cement) and the sauna did not seem to work

pool could be about 5 degrees hotter as the kids got cold fast

crown plaza has a proper restaurant/ bar, and the breakfast buffet was huge and of great quality

the parking lot was empty and clearly there were not many people staying there at the time and as such

liked where the room was and how close the pool and the buffet was to our room

too many kids were in there at the time

complimentary breakfast was excellent. loved waterslide. pool was quite warm.

a quiet area, staff were so polite and friendly, water slide and pool were lovely, and room was cozy

pleasant staff. clean, spacious rooms. nice pool and workout room.

wifi needs to be improved or updated

comfortable room, clean kitchen

the kitchen had a stove and we cooked some tacos

rooms were big, ample parking, nice breakfast, close proximity to the city

spa tub in room which was nice but when done a malfunction caused it to come back on every ten

location and really good amenities including pool and spa tub

parking was full

great location and free parking!

room was spacious and mini kitchen was good. bathroom was a little disappointing.

gym equipment was clean and modern and nice to use

it was not make up but moisturizer that is tinted and i explained that it washes off in the laundry

but it should have a park for kids or any outdoor sitting area

breakfast was good , nice clean dining area

comfy beds and pillows, very clean, nice pool.

there seven occasions and the pool and gym area has never been working properly

nice gym

it's well located in the centre of kitchener/waterloo

there are kids running around when it's weekend days and nights.

room and gym (could use updates) bathroom shower corners were visibly dirty

living area would have been nice to been able to use it in the bedroom as well the bedroom tv was wifi and does

i had no big issue looking for the staff but had to walk to the back bar to find him others may get confused

though unorthodox comparable to large hotels is friendly and familiarizes you with the western bar and lounge

the location, the check in, proximity to the parking garage, full kitchen with necessities

i wanted to surprise my partner with birthday decorations, etc, by going early

the laundry facility is an added bonus

free parking

pool area was clean and pool was good temperature

some noise from kids.

very clean and warm pool...breakfast offerings were beyond expectations.

com and paid for a superior king room with spa bath and fireplace but when we arrived we were given a regular

had a king suite with a spa bath

bar open, breakfast was not buffet

room service, the fan in the room stayed on all night blowing air on my head, slept for only a few

was a lot of parking available

booked the room with the spa bath and the bath was super super small, there is not way to fit two people in that

injoyed the jacuzzi n fireplace in the room it's a nice set up, clean and comfortable and nice with your

ample parking, easy access to waterloo, great breakfast

breakfast was typical continental breakfast

location and good size room. breakfast was very good

good clean rooms, organized check in and check out. included breakfast

(lots of folks wondering when breakfast really is or what hours the pool is open) maybe a simple print out at

construction site around the parking was poorly marked

kids running around the halls late at night screaming, and leaving the pool soaking wet making the

the food, toiletries, towels in the gym and sheets all seem like retreads

hot tub spa nice

it was only on the last day that the spa pool was actually hot

water in the whirlpool hottub spa whatever that was

pool area was wonderful although the spa could have used a good scrubbing

fireplace in room

we checked in, we stayed in our coats and boots for a good hour before the room warmed up, the spa tub was just

rented a king room with a spa bath, which costs more than a regular room

in room with king bed and spa tub

many thanks for the early check in, it made all the difference to my stay

hard unfortunately:( we booked about 3 months in advance and unfortunately we could not get a early check in

in pristine white, functional air conditioning, free high speed internet, a really beautiful pool/spa facility

the room was clean and pool and spa were open and very enjoyable

i loved our room with the spa bath very nice and relaxing

the spa and pool are very good for relaxation

water in the pool/spa had a slightly odd smell

loved the spa bath.

king room heard upper floor shower and toilet all night sounded like someone was in our shower kids had double

- laundry area is very accessible- very important if you have kids - being able to cook is also great

the pool and breakfast was great.

parking and breakfast also the room and staff