bar closes at 22

not only they didn t included breakfast for a high cost but they don t have room service although they

room service for breakfast, they didn't take into account the upgrade promised on booking

lack of 24/7 room service. very bad internet. personal not very helpful (they did not care)

top bar played music that could be heard throughout hotel

room service would also be

a well-furnished room including a kitchen. a huge plus for long-term accommodation

on site safe parking (very important)

not supplied although there is a full kitchen with a fridge and microwave

parking inside the grounds

they advertised a spa and restaurant but no one was ever in the restaurant

down cabins terrible hot water dont take credit cards so you have to bring a lot of cash breakfast is weak gate

solutions to something that was not my problem but they were good people, they worried about our breakfast and

breakfast is extremely basic

the fireplace

the spa was cold, so we didn't use it and the pool is a nice addition for hot days but is not heated,

in the gym the trademill didnt work not the elliptical bike

they do not provide laundry detergent nor is there a dispenser onsite

the gym was a great addition and they have a little of everything except for bands

the kitchen was unavailable

the breakfast was disappointing and the spa prices were high

they have a spa with sauna, jacuzzi and massages

was at an odd location with no parking space, a bit hard to get to especially with heavy traffic

parking situation could be better but no additional cost so no complains

the parking system and process are not clear. there is no well-defined entrance to the complex

also the spa was quiet good

we loved the staff in the entrance, the spa masseuse and everybody really

parking is completely rotten, the hotel is really cheap (decoration, furniture, facilities)

everything is clean and had no issue with the room service

the breakfast is average. to much noise in the aisles, walls are too thin.

restaurant's dinner and breakfast were great

i've stayed here in the past because they have secure parking and everything is walkable in the city so a good

great staff very good commodities, and good breakfast

parking right next door works a treat

excellent hotel. near everything. great breakfast. nice staff. very clean!

the location, how clean it was, good breakfast

the staff is kind and very professional and we loved the breakfast which was rich and freshly made

breakfast was awesome, staff front desk daniela was very informative and helpful, the hotel was

the breakfast, the kindness of the staff, the timeliness of their assistance and the decor.

friendly staff, good position in a quiet area. brand new rooms. free parking.

the hotel had a welcoming lobby, and an inviting bar lined with a collection of bottles, but served no alcohol

we had access to the laundry machines any time we needed them and the place was very well kept and the jacuzzi

staff & their pets were quite friendly

wifi works well

the wifi password that was in rooms didn't work during my stay.

swimming pool is not cleaned frequently.

location good on the road to bogota. breakfast mediocre

the indoor pool.

excellent breakfast. excellent rear view at the room.

the wifi connection was extremely weak. the fireplace could work better.

breakfast very good

the stuff was very kind. the breakfast was delicious. the room was comfortable and quiet.

the wifi connection was extremely weak. the fireplace could work better.

breakfast were beyond amazing, especially the shake/ guayava juice

food: as a night person who usually skips breakfast, it was worth getting up early for

breakfast was delicious too

boutique hotel with a warm and welcoming style, great hospitality, great staff, top-notch breakfast and excellent

breakfast choices were great

my favorite part was the amazing and generous breakfast included with our stay and the cute cat that lives in

the angels around the room was so cosy with the chimney and the bed so so confortable delicious breakfast also

the free breakfast is world class, and the additional meals for purchase were so delicious and an excellent

smelled bad, no hot water, wifi only worked in lobby barely, not at all in room

room service

good location when you need to go to the airport, good breakfast

breakfast was excellent. other meals were good as well.

the breakfast was extraordinary, and the locations too.

location was close to coliseo live which was the place i was going to be, the breakfast was amazing and the

also, the best spa in latin america is a mobile spa - there is no spa onsite

my baby pet neo is the star of the hotel, i really appreciate all the love they gave him, specially after

i love the fully functional kitchen too

the wifi was not stable

the service didn't do the room service every day, even taking out the trash wasn't done daily or providing the

there was no wifi, which was really bad because i had to work

very tasty food (breakfast, dinner)

wifi was very good, which i used for long periods of time

design, great room service, kindness treatment to the trip guest

kitchen equipment very modest, breakfast not very tasty, many noisy events in the courtyard

kitchen and other facilities were incredible from car parking till concierge and security

enough bath towels for the number of guests, and no dish towels, paper towels or napkins in the kitchen

need to update studio information like the phine numbers and wifi passwords

also i couldn't get hold of the beautysalon for spa and hair service

the gym and spa facilities are old and uninviting

the breakfast are is huge and warm

room service meals or asian food at the bar are disappointing

only give 9/10 because there is no vegeterian/vegan option in the room service menu

is no gym, and spa services are extremely limited, even though they say they have a spa facility

staff was more than helpful missing spa at the hotel, small drugstore etc close to

the wifi was very patchy and

world problems - it was connected to a bar and casino so it was noisy af

comfortable and convenient . nice facilities. gym ud83dudcaf.

no room service at night (bar/food) due yo covid, but other than that, all good.

wifi signal too weak

restaurant staff on the breakfast is really great

breakfast was great, karol in the front desk was really helpful and attentive

laundry service fast and efficient. good location for me, italian on site restaurant was nice.

spa with sauna, steam room and bubble pool was free included

super helpful staff! great facilities! spa was beautiful! food was great! facilities were clean!

spa are a nice and staff very friendly

the spa bath in the junior suite was amazing after a long day in bogota

bed, clean and quiet rooms, fantastic breakfast, very friendly staff everywhere, spa zone is great

the restaurant and bar serve incredible food and drinks

breakfast included was good but needed a little more variety

with wifi, after an afternoon troubleshooting they finally changed me to another room

the breakfast was delicious and plenty variation.

breakfast was fantastic, loved the location

excellent location. friendly staff! very good breakfast!!!

kids friendly

didn't like that there were children (group of football kids and their parents and coach that didn't took care

which have encouraged us to book a further night on our return to bogota are the delicious breakfast and the

kind staff, clean and parking available

the breakfast is served quickly

the bath didn't have a plug and we couldn't get the spa to work.

we stayed in the penthouse which had a kitchen but no proper oven, crockery or cutlery.

very friendly staff , great breakfast

breakfast

has spacious rooms, room service (basically thru a next door mexican restaurant) and an excellent wifi

i said im sensitive to noise, however i was placed on the second floor in front of the parking where you could

the safe in the room was too small for a laptop. wifi was very weak.

excellent location and nice breakfast

wifi not always reliable during rainy periods of the day.

the staff in general provided an outstanding service and a delicious breakfast

value for your dollar spent. nice hotel with spa type features. bar. restaurant. great staff.

loved the room space and the cleanliness

great attention and good breakfast

comfortable bed and pillows, good pressure in waterfall shower/ bathtub, kitchen, sink faucets,etc

massive bed, very combatable, little kitchen, seating area

spa was a nice surprise

spa was okay but the shower s ceiling was falling

safe underground parking on the premise was a bonus too for us

music form the gym on the roof could be an issue for some guests

great location, complementary breakfast, gym, jacuzzi, nice clean rooms, great staff

the spa was beyond anything we have experience before

the spa and gym are amazing

design is on point for w hotels, breakfast excellent and staff always attentive.

good location, spotless design and room, super comfortable bed. good gym.

restaurant options were excellent but bar food was burnt and room service breakfast was cold

location amazing, breakfast normal, not huge but good.

the place is clean and breakfast is great

breakfast was good

found a manager calling out one of the members of the staff because of parking, we weren t able to park because

the breakfast was very good too

we had a massage but the spa did not have a working shower nor could they offer us any other drink except for

spa location was poorly indicated in both the site and the lobby

the wellbeing spa is right next to the gym and it s not relaxing at all.

the neighborhood is quiet, the room service was delicious, and there's even a small park in front of the hotel

gym is outdated, i guess nobody uses it

the spa is amazing and the pool is great as well

friendly staff at check in. spa had the best steam room i ve ever used

amazing , the stuff , the food , everything was perfect , and the spa service , out of this world

great spa area and fantastic breakfast.

the only thing - spa facilities a bit old. otherwise everything was perfect!

only is not having a gym...at least a small one

i was expecting to have breakfast included. as i do every place i go.

parking lot at the basement (the only one) with very small space to maneuver

laundry service was overpriced, and no price list was presented

breakfast is amazing and hot bath was very helpful especially after workout