swimming pool was cold and the don't have baths just showers, a hotel of this price should have fancier

probably the beds a little hard for my liking, i wished they had bar open 24/7

loved the parking situation

free parking was especially a bonus

very nice pool and the entire staff was amazingly friendly and polite

breakfast, beds, location

only suggestion is that the little bar should be complimentary since the rates aren t cheap

pool and the view from the roof

we chose to eat anywhere else after our breakfast

book their spa day i got a facial spa

room service and cleaning was done with care and the staff was amazing

wifi is great and the beds are very comfortable

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

parking is not in the building, you have to tell someone so they can open the place to go out, same

the restaurant s view and the cleanliness of the bed and the parking place .

they have a locked parking area if you arrive with a car

the spa was excellent

say that they are pet friendly, but that statement depends on how you define it

also very poor we had almost no signal in our room over the 2 days and even in the restaurant and pool areas it

from the bathrooms, to the pool area, to the tv

the parking area holds about 10 cars , seems secure most times the electronic gate was closed

nice hotel with warm water in swimming pool

dirty pool, no hangers in the room.

breakfast is continental

location, friendly staff, rate , parking , secure

great breakfast and the hotel is great for kids

new pool area and the two restaurants we were there for two nights and we never left the hotel as all

having to keep asking for the wifi password at reception, they kept giving us the wrong information, i was not

the pool was clean and you could smell the chlorine so it proves they take the cleaning seriously

location, lush garden, wonderful pool

pool area is beautiful and service is quick and attentive

spa was closed, so not really spa hotel, therefore overrated price as the hotel is quite isolated

the spa area looks like ward zone, they really need help

shower too cold no heaters on winter room service - food not that good

pool design, spa

no commodities at all, gym was full of spiders and no electricity horrible

it' s a small private resort with a warm and beautiful pool

value, climate controlled pool

pool was well-kept and heated

pool and beautiful view all around .

there is no restaurant or little kitchen

pool is cute

the spa was warm and the shared grass/courtyard area was beautifully kept and even decorated for the

pool isn t set up for anyone with a disablility- it isn t easy to get in or out

no wifi signal in the room itself

the welcome/reception staff person was friendly, she helped us with parking and walked us to our room

minor complaint is that i was told we couldn't have a bar of soap for the basin as well as the shower so we had

unfortunately, the pool was very cold- needs a heater installed

pool a tad cold.

outdoor pool was clean and warm in a lovely setting

last, the bar , the restaurant do not open all the time

workers were promptly when needed for room service

prices of the extra service (food, spa offer and temazcal) which was one of the reason i booked there

very close to central atlixco, free parking

the swimming pool looks nice but on friday night it was dirty

the wifi signal was poor, only works on the lobby and the pool area

the pool water was not

pool was wasn't clean and cold

no wifi, unavailability to have 2 sets of keys fir a room

excellent staff, nice pool.

was great, but if i could suggest something, be on time with breakfast

friendly staff, great breakfast with everyday variation

nice rooms, garden, breakfast, location and service

we asked for the wifi code and they said the maids were the ones that knew the password, they said they would

breakfast was also late as it took some time to get everything ready

large spacious rooms, high ceilings, parking available

beds extremely confortable great staff value for price massage and spa

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

the staff were helpful and helped us to do laundry but this was more expensive than we expected

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy

amazing spa - try the massages, worth it

swimming pool next to the room. too noisy

breakfast was wonderful, outside in the courtyard

because the pool is quite small and not very exposed to the sun, otherwise the facilities and the breakfast were

breakfast

pet friendly

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

tha accessibility, location, may need to extend the breakfast time though

should have a different breakfast day it was all the same every day

breakfast was included and very delicious, we had chilaquiles and beans, fruit

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

the breakfast could have been improved by more variety.

the breakfast and the service was great too

breakfast was ok

we really enjoyed the simple, but delicious breakfast set for us each morning

spa services were excellent and affordable

kids enjoyed the pool

the pool needs a lot of maintenance, specially after kids

the sky bar was strange but nothing wrong just did quite fit the building

we couldn't get the wifi to work in the room

wifi

location wifi

close to all the sites to see and they have room service that's very quick

we could do an early check in as fortunately our room was ready

great location, very friendly staff, very good wifi connection

spa does not have enough equipment or shower

we didn t check out the pool, but the breakfast was delicious

the pool area has great views of the pyramid and you can see the volcano

beautiful hotel and grounds, relaxing rooftop pool area

the rooftop pool is not really for swimming.

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

the breakfast is exceptional, with the exception of the

pretty room, comfortable bed, breakfast was great

queen upstairs) and the cutest and most delicious waffle house as part of the hotel to have breakfast

breakfast is excellent, but almost entirely mexican

great design around the hotel, pool, rooms

the pool is clean and the whole hotel has a great vibe

brand new clean pet friendly

efficient and easy valet parking with car kept just inside the building

available safe parking inside the property

spa is no longer functional

the room was very clean, and pool area was nice. it could use a hot tub

gym

the pool was extremely dirty location not too good. can't walk anywhere

room services prices are excessive

room service was excellent. the layout of the room was amazing.

only parking

room service was also on

check in, room service nunca respondio

they have a small but very complete fitness room

pool, gym, parking lot

nice room. breakfast was fine. amazing view from the room!

clean, relaxing, breakfast included although limited options.

pool, gym, parking lot

in general ok. perhaps the swimming pool area needs additional elements, like showers.

parking lot elevators very noisy if your room is on that side

breakfast was really great

pool is bigger than expected with warm water, so you can enjoy a swimming time even if it s cold

very safe, quiet and the view from our room was amazing with the two volcanos in front of us, the pool at great

good service and good wifi

the breakfast was too expensive, so i opted out.

great service, excellent breakfast, big comfortable bed

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

very good breakfast confortable room

wifi was very poor

room service and it took over an hour and a half to bring a hamburger

goes through the lobby and it s a long walk to/from the car; valet parking

the service overall was over the top, everyone was super nice and helpful, i noticed that they're pet friendly

very nice hotel that is pet friendly

easy would be to work there because the rooms have a good sized desk with a comfortable chair and wifi

th gym was well equipped.

the hotel's pool was unusable as the water was notieable green and dirty

wifi didn't reach the gym.

the pool needs a schedule about private pool parties, for try to take a less busy time in there.

wifi didn't reach the gym.

the common spaces such as the kitchen, living room and terrace are big and comfortable

the pans in the kitchen could do with replacing.

the stay included breakfast (though it wasn't mentioned in the reservation)

very limited options for included breakfast.

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

nice parking area, right outside your room