can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

the wifi is spotty at times

the wifi is patchy.

good location (walking distance from the noisy centre), quite and clean. free and safe parking

the wifi didn't work for most of my second night there

the spa services were fantastic

it also has a spa and a restaurant with are very good

we also took advantage of the nice spa and the cafe, which had good food

it s a breakfast & lunch place

our stay included breakfast at their gourmet restaurant

we didn't like the room service because the meal did not match the description of the menu.

stuff , horrible breakfast , no wellness center and spa as they advertise in the web

stuff , horrible breakfast , no wellness center and spa as they advertise in the web

parking lot is a block away

there is no physical laundry

secure parking near hotel, worked very well

wifi worked well, tv also

there is also a nice bar that fronts on the street in which you can eat

we had a suite so kids in separate rooms

we had a suite so kids in separate rooms

i would recommend oatmeal for breakfast with nuts, but the rest of breakfast is great

wifi was a bit slow upstairs, but perfect downstairs.

the kitchen facilities were poor.

good location. there is a kitchen although dirty and not well furnished.

wifi was barely usable from room

very clean kitchen where you can cook

the evenings, the noise from the bar was a bit strong

the sky bar has a fabulous view

the lobby dining and bar are beautiful and inviting

the room smelt very damp and did not have a balcony or mini bar as per my booking

few missing details like no soap bar for hand washing

the wifi was very slow.

i formed one day prior to arrival that parking was not t the hotel but 3 blocks away

bad wifi connection.

hotel's location and parking location are perfect for a short visit to puebla

slow wifi

definitely recommend to use the spa treatments, we felt like born again after that

enjoyed our spa time, food pretty good, (not

totally spoil yourself here with their spa packages

the massage at the spa was not very good.

the spa is amazing as well

wifi worked excellently the 4 night we were there

the location is fantastic. the rooms are large, beds are good, wifi fast.

wifi only works in common areas

wifi not great in the room

was not functional wifi in the room

breakfast was small.

breakfast was great

good location, great breakfast and the room staff are awesome.

the wifi was good in the lobby, not real great in the room that we were in.

they also directed me to a laundry 2 blocks away

was very boutique and lovely views at breakfast

breakfast was very basic

rooftop bar was not complete.

pet friendly too

nicely restored building with excellent staff, great location and lovely rooftop terrace for breakfast

laundry service took more than 24 hours

wifi- it connects, disconnects, it connects, disconnects bed- felt like i was sleeping on a

wifi worked properly

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

wifi was not working for my phone, and we tried everything

clean comfortable beds good breakfast

breakfast was good

not so friendly at the breakfast, breakfast also very small, the included one

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

super accommodating to our needs, her bar was closed for the night but upon our request she opened it for us

wifi is spotty

also have a secured free parking

the staff is very friendly, no matter whether it is at the check-in or at breakfast

breakfast was

weak wifi, lift instructions confusing.

weak wifi, lift instructions confusing

the roof bar was a nice place to send time at night with great views over the city

the bar on the terrazza was fantastic! great views!

no information in room or mini bar and no apparent room service

on site parking

the kids loved the pool and the overall feel of the hotel.

the kids loved the pool and the overall feel of the hotel.

about beforehand (also reflected in the price) so the usual facilities weren't available (gym, pool), so i can

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

we enjoyed the pool and the hotel's central location near the zocalo

a few times for early breakfast, no staff could be found and had to wait 15 min

beds were so comfortable and the breakfast was delicious

had many breakfast options, and it was delicious

the gym is very nice and well equipped

my room was spacious and the bed was so cozy

parking es extra y se paga en efectivo, el desayuno es extra, el spa en realidad es masaje en la habitacion, y

spa tub on roof not close to hot, but staff did respond to my concern, and at least got it warm

that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch a sunset with

lights, temperature etc on the tablet, high-tech toilet, huge tv, nice rooftop with little pool and whirlpool

they took our laundry at 2pm and had it returned to us the same day for a great price

wifi was decent

its a nice hotel, with really helpful staff. the wifi works good.

large bed, good wifi

bar, spa were not open

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

they allowed me a 1 hour early check

they do not have room service in the spot but ask ruby to give you choices

wifi only worked in bathroom but not bedroom

gym and spa were under renovation, so i couldn't use them

a big bonus was the 1-hour spa access included in the stay, which was a really nice

affiliated restaurant and spa are very convenient

- parking on the spot - super friendly staff

great small gym and nice private steam rooms

i had a massage in the spa that was wonderful

there is a large variety of wellness activities and spa services to take part in and provide a truely restive

the spa services were exceptional too

only small complaint is they try to upsell the spa a lot and they don t have enough people walking around

pool, the room, the bathroom (great shower), location, staff, spaciousness, quietness, nice architecture

i also saw a flyer in the elevator advertising spa services, but was super unclear as to who would be performing

tienen un spa muy bueno

rooms are huge, spa is lovely and restaurant serves delicious food - all in all a perfect stay

the spa was also excellent

there is a pool, which was lovely and looked very inviting, a spa and a gym

buy elsewhere because they didn't have the brand that we liked, also the receptionist from the spa didn't took

i had to ask for something from the kitchen, so they brought some yogurt and granola, then charged it to my

excellent breakfast service.

breakfast, room, architecture, hanger in the room

machines were broken in gym

good location, pool on the roof well done design of the lobby area. rooms with lots of space.

junior suite was excellent with a big, comfy bed and spa bath

spa tub in the junior suite was great, but power of jets rather low

is great from the time you get to the hotel valet parking is great then checking in is fast and they direct you

our steaks with room service the first night were not hot and pricey for no vegetables or a side

the hotel is close to the center (5 min walking) and has a very close parking spot included

small kids look foward to the pool and the pool area was not an area where kids can splash around and be

the pool is on the roof and the roof deck has a gorgeous sitting area, bar and view of downtown and the church

everything specially the breakfast and the unique building

the rooftop pool is gorgeous, and the evenings we spent swimming, eating, and enjoying the sunset were

name (definitely started with an r) but on our last night we enjoyed a couple of drinks at the bar (also gorgeous