spa does not have enough equipment or shower

beautiful hotel and grounds, relaxing rooftop pool area

the rooftop pool with the view on the cholula pyramid is unmatched

there was one negative thing it would be that the wifi in the rooms is not the best

pool is small, it is only for staying a little bit

great location. modern interior. secure parking on site.

great design around the hotel, pool, rooms

efficient and easy valet parking with car kept just inside the building

the pool is clean and the whole hotel has a great vibe

the pool furniture seemed lacking (not sure if the plastic covered rectangles by the pool were for

waffles should be included as part of breakfast ud83eudd5e

pretty room, comfortable bed, breakfast was great

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

the breakfast was not good. the staff was rude. no air conditioner

although the hotel doesn't provide breakfast, it shares the ground with chez waffle and the food was great

wifi

close to all the sites to see and they have room service that's very quick

location wifi

free wifi with good signal in the room

great location, very friendly staff, very good wifi connection

spa services were excellent and affordable

kids enjoyed the pool

bad wifi

very central location and lovely breakfast in the morning.

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and comfortable

breakfast was ok

we really enjoyed the simple, but delicious breakfast set for us each morning

very nice historic building, early check in possible, spacious room

the breakfast and the service was great too

amazing spa - try the massages, worth it

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking,

could do better on the breakfast (although tasty, there was not much choice)

swimming pool next to the room. too noisy

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

swimming pool so cold. this will make no to go back

pool doesn't have a hot tub which would have been fun for relaxing after a long day of exploring

parking is a few blocks away

pet friendly

the parking lot is small

safe & secure parking is attached to the hacienda

beds extremely confortable great staff value for price massage and spa

large spacious rooms, high ceilings, parking available

the room is cold in winter, the private pool is cold.

breakfast was also late as it took some time to get everything ready

pool was having a technical issue, they forgot to clean the bin in the room, the shower head wasn

friendly staff, great breakfast with everyday variation

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful

the common spaces such as the kitchen, living room and terrace are big and comfortable

the pans in the kitchen could do with replacing.

someone stole our trailer trail lights that was in our truck parked inside their parking lot.

very limited options for included breakfast.

nice parking area, right outside your room

the stay included breakfast (though it wasn't mentioned in the reservation)

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

it s nice and clean place. breakfast is very tasty.

should have a different breakfast day it was all the same every day

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

tha accessibility, location, may need to extend the breakfast time though

only parking

room service was also on

check in, room service nunca respondio

they have a small but very complete fitness room

my kids enjoyed the couch and side tables of the room to play at

reception lady forgot to activate wifi for our name/room

easy would be to work there because the rooms have a good sized desk with a comfortable chair and wifi

very nice hotel that is pet friendly

the service overall was over the top, everyone was super nice and helpful, i noticed that they're pet friendly

room service was excellent. the layout of the room was amazing.

spa is no longer functional

they charge for wifi

the pool time for our grand babies was totally amazing

the food the ambience and the service like room service etc quite slow and disappointing.

wifi was weak

the smell of the elevator. the room was very hot and the pool didn't look well.

the parking is quite messy. the swimming pool wasn t clean. the place is old.

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it

very nice staff, good location. clean rooms, comfortable beds. ok gym.

and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no wifi for the

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

hope they add more gym equipment and improve the wifi signal soon

hope they add more gym equipment and improve the wifi signal soon

wifi dropped continously

room was clean but with the spa bath in these times we filled it and added colorax and run it for a few minutes

also a spa would be nice

is so noisy, i can't sleep with the sound of others rooms and hotel's laundry machines

however, when i left the building to go get one, my partner and i realized the valet parking guy and front desk

would like a bar in the hotel

pool too small

the breakfast was too expensive, so i opted out.

the gym and the spa.

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

room service food mediocre

breakfast is too expensive

breakfast would have been nice.

everyone from the valet parking attendant, the front desk staff, the restaurant (especially the woman who makes

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

the pool doesn't look very clean or clear...

gym machines to old

the pool had longer hours so i could site see during the day and swim at night/early morning

sadly the mini bar was not equipped for a late check in like mine very sad.

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

gym needs to be renovated, some weights are missing, more mats and some equipment is very old

nice terace near the pool

excellent room service

the wifi cost

hotel and grounds, nice swimming pool

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

we where unlucky to have a family with 2 screaming kids arrive at 2:30 am

amazing pool, positioning, price and balcony!

breakfast room was freezing cold.

pool, gym, parking lot

the location was convenient and the breakfast options were good too.

we booked this hotel in great part because of the pool and the gym, but the gym was not abailable throughout

gym not ok at all (very few

very good breakfast and the location was great

the concept of the hotel is original. the view was good and the breakfast was very nice.

views, pool, restaurant

the good service, attitude and smiles of the lady in the front desk (sarai), the guy in the pool area (marco)

they stayed for a while at the bar and then went to a master suite

wifi speed

magnificent breakfast and very pleasant pool area

in aprticular the staff at the bar are so kind and so friendly

arrived staff was alright, the day after they were really really not nice, had problems with the wifi and their

room service food was very bland

breakfast

good parking lot

i liked the bar ambient at night

the wifi was awful.

on site secure parking is available

can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

if you have netflix account the wifi is slow but good enough to watch movies and series

the wifi didn't work for most of my second night there

also like the parking

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the

the little kids park and the open outdoor space.

noisy interior room, as children play in swimming pool and patio

and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool