comfortable place to stay,we booked 2 nights ,also we bought thermal spa and hotel gave for us discounts ,we

didn t bother me too much but kind of clashes with the tranquil spa and hotel

people ruined our vacation also the web site implies that you have use of the santa teresita spa pools

the spa massage of cristina and ingrid where the best, allso astrid was the best of our state she help

spa services

very strange for a spa hotel

spa facilities are great (when they're switched on)

had an incredible experience at le suisse spa

impossible to have a relaxed meal there, we ordered room service every time during the entire stay

decent spa facilities

the swimming pool and the spa installations are really complete

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely

the swimming pool and the spa installations are really complete

pool not heated; incidental charges - such as bringing a bucket of ice to room and having fireplace

to eat it), private bathroom, tv, towels provided, security guard, in gated community, free wifi

laundry service also available at an extra charge

wifi is pretty bad

wifi worked well

beds, good wifi, close to airport with convenient shuttle, located in a safe gated

the pool was too cold. i didn t enjoy this on my family didn t like it.

the staff and room service is just top of the line

design, gardens and understated but good swimming pool

the room was very nice and also the climatize pool.

staff from the front desk to the person in charge of the parking lot

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

the breakfast, the views.

rooms were adequate. breakfast was good. great view.

breakfast was somewhat limited, but freshly cooked and plenty of it

secure parking. comfortable beds. gorgeous view with delicious breakfast.

the pool and the spa were in renovation

the breakfast, spa and sauna

the kitchen is not very well equipped and the forks were missing.

breakfast

full kitchen, washer dryer, super cold a/c

the hotel and spa are beautiful

the whole place seems like a spa (and smells heavenly)

spa was reasonably priced (we went twice)

i did avoid the overpriced airport shuttle and spa services

reserve your space to the spa early or you might run out of availability.

i felt like i was living in a beautiful spa jungle inside a city for a couple days and i couldn t be happier

bed was a little hard spotty wifi

no laundry service available through the hotel - but there is a laundry about 8min walk away

breakfast can be served anywhere you want

wifi in bed, but if we moved close to the window, we could get a connection

i did not use the spa but it also has one

the room was spacious and comfortable

beautiful hotel, amazing spa with great drinks and food.

no vale parking

ancient and historical facility, swimming pool, spa, museums, the ambiance and exceptional breakfast buffet

wifi is basically nonexistent

wifi in the rooms was poor

very noisy kids running around screaming until after midnight

great wifi

good wifi, hot shower, and very comfortable big rooms

it was my first time in guatemala and the breakfast had all of my cells excited

convenient location, lots of small areas to sit down and chat, great breakfast too

breakfast area was nice

that room service was over at 10 and the money exchange was terrible only can change 50$

i loved the rooftop terrace bar and the wonderful seating area for meals

big spacious comfortable bed, and the suite has a jacuzzi spa tub

the spa bath was lovely and exactly what we needed for quick recovery

loved the spa tub

had a spa tub that looked wonderful but we could not use it

the spa bath was nice

the room was clean and comfy and breakfast was good

friendly, good breakfast, rooftop terrace with great views and great location and good

the location, the service, the facility to get you tours, breakfast was good and the price vs value, worth it

the breakfast was excellent: eggs, beans, papaya, bread, and great coffee

they send you a what's app message as to when you want breakfast so it's always freshly made and hot

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

rooms are just stunning, huge beds and baths and fireplaces

ve gone above and beyond with allowing an early check-in, delicious welcome drink, setting up the fireplace for

there could have been a bit more welcoming atmosphere, it was slightly unclear if we could have room service,

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the

spa on site and treatment was awesome

gym is nice and adjoining spa has sauna and steam room too

wished the spa was open later.

is great, breakfast is amazing, and spa is so good, i really recommend getting a massage there

the spa facilities were not included but had to be paid for in addition

building and rooms, super well styled and comfortable, amazing breakfast (menu vs just tipico), staff was all

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

access to porta hotel makes it perfect - pool, gym, breakfast and sauna there are

the breakfast is included and it was delicious - served in the rooftop restaurant which is beautiful -

added bonus is being able to use the pool/grounds and gym at the hotel across the street

convenient location, nice views, lovely staff, good wifi

the wifi was everything we needed, the hotel is in an incredibly central and walkable part of the city,

i can just recommend to everybody who visits antigua (especially for women or when travel with kids): don t

really nice staff. nice interior patio you can work there with a great view and good wifi

wifi was strong and reliable

moved to a room with two double beds and a king bed but it was not a villa and didn t have a kitchen

great breakfast

the breakfast was tasty, and the entire staff was very helpful to any of our questions about the city

more breakfast selections ,incorporate more traditional dishes. everything else was excellent

the beginning the wifi didn't work

pool is much smaller than expected and not conveniently situated

beautiful rooms and amazing views from the pool. very nice staff.

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our

pool is small but a beautiful setting

room service is excellent

location serving food take long time because kitchen downstairs

good wifi

wifi didn t work so well in my room (cornered, room 32)

the breakfast was good. the coffee in the coffee bar is great.

i liked the spa tub and the security of the place. it was also very quiet and clean.

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

limited facilities like no spa or pool, bathroom could have been a bit more spacious

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

the pool and breakfast are not onsite as others have outlined

laundry and spa services were good and easy to get from the concierge

there is also not a spa as advertised

the breakfast on the terrace was really good, the women at the front desk was very attentive

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

food for breakfast was great, as was the rooftop setting

from the taxes and 10% tip charges, i was not aware i was being charged another $80 worth of parking, breakfast

location . place . rooms are big and cozy.good breakfast. very green and quiet place.

there are 9 beautiful rooms, each different from the others, some with fireplaces, anterooms

breakfast was tipico - and delicious: eggs to order

oh, and their traditional breakfast is delicious

the did an excellent an efficient laundry service as well

personally doesn't bother me, but there is a bar that occasionally plays loud music that can be heard slightly

terrible wifi in certain areas of the hotel

wifi didn t work from my room. i had to go the lobby.

awesome customer service. requested early check in and within minutes received an answer.

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

also, the parking spot provided is only in the cabin

there was not a general spa service to use in the hotel.

spa is not standard included in the price.

it has beautifully placed chandeliers, water features, a pool, multiple seating areas, and greenery on display

pool, bar, location, staff, room

they also have a private parking lot

for a similar price you can stay in a few hotels that offer more amenities (pool, spa, restaurant open throughout

beautiful, impeccable, nice staff, amazing breakfast

breakfast was delicious

it would be nice to have a bar for residents

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and

the pool was clean and my kids enjoyed it very much

noisy - first room had no wifi access and we could hear the karaoke from the bar next door word for word until

there is no breakfast on site.the bathroom is old and there is poor wifi connection.

the shower pressure, hot water yes, but no pressure, makes it difficult to shower, specially with kids

very good breakfast

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

good breakfast included with a great view of the volcano

place was really clean and the staff was amazing, i never had a problem with the wifi

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

noisy, with people and kids partying late .

all comfortable, shower decent, lovely courtyard, great roof terrace (amazing views), kitchen with fridge etc

great wifi

placed next to public coffee and laundry room

prepared meals at the posada's kitchen but the some utensils (frying pan and pan) were old and not appropriated

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

the facilities are great and so pretty! the breakfast was great as well!

wifi

however, we had 2 kids, 1 fully grown and one teenager to be

good location, price, and breakfast

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

they host weddings and events, so the pool area was loud and with lots of construction workers as they were

by the pool for over an hour and no one offered me service, despite their website saying there was

included breakfast was not as great - you’d have to order a la carte options for additional cost

only complaint if i have to have one was the breakfast isn’t good

spa was really good too

the spa was out of service and we had no prior knowledge

room was elegant with a fridge, internet tv, great shower, and plenty of space and coffee

services prices like the service of spa were kind off high.

wish they had a better spa and swimming pool option

we tried our best spanish only to find out that they spoke fluent english, which would have solved the language

main reason why i got the suite was because it has a spa tub- unfortunately, when i tried to fill it the water

the spa and jacuzzi were not in service and the pool from the pool water was super cold, when i ask in

the restaurant had terrible coffee and their breakfast was not good; spa did not work, very

there are too many restrictions, spa and jacuzzi weren't working

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

the wifi barely worked in the room.

breakfast was not great and limited selection. bar is small and not very enticing

it had wonderful kitchen and laundry facilities

friendly and helpful and my room was in a separate building back off of the main reception and kitchen area

wifi was super strong

one big point - the hotel is pet friendly and offers food and water for dogs

they also do laundry for a good price

the rooms are very basic and the spa was closed

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

the hotel s restaurant is fantastic, as is the spa that operates out of the same building

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

the wifi sometimes stopped working for a few minutes but then it was good again

pet friendly can improve

the wifi there was very fast compared to most other hotels and locations in guatemala

the hotel is in the middle of everything and since they have parking space for your car you don t have to

no wifi connection in the room (not working in room 204)

wifi not real fast, but strong enough

centrally located had parking

since we drove, parking was import to us and the hotels free parking in a small courtyard perfect

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

the mattress was very old and uncomfortable, and the noise from the bar across the street was loud enough it

working wifi

wifi worked quite well :)

there is a bar next door and you are in the party until they close around midnight

oh our room had a fireplace which the staff came and started for us

only minor complaint is the wifi was temperamental.

location, quiet & peaceful but near everything, excellent staff who organized an early check in which we really

the decor, gardens, candles at night, fireplace in the room and breakfast.

reserved a suite, the reservation said the room had a private balcony, a sitting area, fireplace, the images of